Hi guys I am doing a survey for college on the Trivago app using the Windows operating system. It is a very quick survey, please feel free to be honest, all comments are welcome. Please no direct insults or unrepeatable language, my lecturer will read it as well.
Follow the link below, very very easy for you. Greatly appreciated.
https://docs.google.com/forms/d/1WawHOwUslDwKEY67ac9IP4GbTMjtpvkJgRMBxmGxh9Y/edit
BOOKED THROUGH TRIVAGO WHO WAS THE MEDIATOR FOR BOOKING.COM
THE EXPERIENCE FROM HELL
I think of what we went through the more I feel I was put in an unsafe situation.
I have traveled many places and never felt so worried and scared or seen a place like this or how everything was handled. I have never felt so unsafe.
THROUGH TRIVAGO AND THEN BOOKING.COM WE BOOKED AN RENTAL at Departamento Alto Moneda located in Santiago De Chile.
If you ever come across this... Run the other way and do not book
We were locked inside an apt me and husband could not get out because the door handle and lock was broken off. We managed to get out with a hidden knife on top of their fridge.
On a 28th floor. A phone that did not worked. An internet they said they had that did not worked. 2 small keys to one of the locks that barely worked with a plastic key chain to lock it from the outside. No way out. We found a very large sharp hidden knife on top of refrigerator and thats how we managed to open the door with much struggle to get out.
The address we were given was not the actual location of the apt they gave us.
The building and less taller building across the street with a guy on the roof top was
NO AC. Windows open. One small fan in the bedroom. The whole place not clean. Filthy bathtub and curtain.
NO internet as they said they had.
I screamed and yelled for help and no one came. When we opened the door we banged on the door across the way. The lady that had given us the key came out and she pretended like she never heard my screaming for help to be let out. Instead she showed us that the key worked on one of the several locks on the door and said that door lock had just broken. Which you could see clearly that was not fresh broken lock.
Another words you can get in but not out.
The whole place and what took place was more than sketchy.
YOU DO THE MATH!
We took an 8 hr flight to Chile and were supposed to visit for the two days and this experience was SO VERY crazy we left right away back to the Airport and got the first flight out back home.
WE ARE STILL CHOCKED AND SCARED FROM THIS HORRIBLE EXPERIENCE.
NEVER WILL WE RETURN TO CHILE
WE HOLD THESE COMPANIES RESPONSIBLE FOR NOT VERIFYING WHO THEY DO BUSSN. WITH.
THESE BOOKING COMPANIES ARE SENDING TOURIST TO THESE PLACES AND GO BY A COUPLE REVIEWS WHICH ARE PROBABLY DONE BY THEM WHOM ARE NOT GOING TO TELL YOU EXACTLY WHERE ARE YOU SENDING PEOPLE TO WITH HONESTY
IF YOU ARE A BOOKING COMPANY YOU NEED TO HAVE YOUR OWN CHECKS IN PLACE TO VERIFY THE LOCATIONS AND SITUATION OF
THE RENTALS YOU PUT OUT THERE. YOU ARE SENDING PEOPLE INTO DANGEROUS SITUATIONS TO MAKE A BUCK.
THIS WAS A HORRIBLE LESSON FOR US AS CONSUMERS. BEWARE OF THE VENDORS AND THEIR SO CALLED REVIEWS,
THESE PEOPLE DO NOT RESEARCH WHO THEY DO BUSSN. WITH.
WE WERE AT THAT PLACE NOT EVEN AN HOUR. THEY CHARGED ME FOR A DAY WHICH IM STILL THINKING OF DISPUTING WITH CARD.
THIS IS SHAMEFUL WHAT HAPPENED TO US AND WORRIED SOME AS WELL
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