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Matt I.

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Experience: Travel, Shopping

Member since June 2020

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1 Review by Matt


Like burning money?
I booked my first trip with trivago in January on a third party site called Otel. I paid $1785 upfront for 4 days at Hyatt Regency coconut point. The hotel told me on 3/28 that they had canceled all reservations after 4/8 because they would be closing for corona virus. After numerous emails and internal messages I realized that the company has no intention of returning any of my money. Trivago says it's not their problem and Otel.com is completely unreachable without a working phone number. I paid $1785 for a voucher to a closed hotel that's not worth the paper it's printed on. 4 month later I'm still making payments to the CC card company for not going on this trip to a closed hotel (corona virus related temporary closure).

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