Tripadvisor

I do NOT trust TripAdvisor reviews anymore. This used to be my go-to site for researching hotels, activities, restaurants, etc. However, I posted an "average" review for a business (there were areas for improvement, which I mentioned in the review, but it was by no means a bad experience, so I believe I gave a 4/5) and the business disputed the review. They claimed that I was a 3rd party posting the review and that I had not been a customer.

I disputed this claim with TripAdvisor, telling them to read my review. It was written in a first person and I had very much been a customer. TripAdvisor kept replying to my emails simply quoting that they do not accept third party reviews (which mine was not). I rewrote the review but they removed it again. Eventually, I gave up.

I later noticed that this vendor soon had all 5/5 reviews and was listed as the #1 attraction in the town where it was located. I feel confident that he reached this status by disputing any review that was not a 5/5 (because mine wasn't even a bad review!) and TripAdvisor allowed him to do so. That conduct is dishonest on the business owner's part, as well as on TripAdvisor's part for allowing such fraudulent advertising to occur.

I do not trust TripAdvisor at all anymore. What a shame.

UP AND DOWN THE WEST COAST, AND THIS ONE I REALY LIKE, STAFF IS GREAT AND A GREAT GENERAL STOR,, WITH PATRISA AS MANAGER,, GREAT PERSON AND LOTS OF STUFF IN THE STORE,,, GOING MONTHLY NOW BECAUSE OF TWO ADDOPTED BOYS,, SCHOOL TIME, SO BEAUTIFUL IN THE WINTER,,, SAN BENITO CAMP GROUNDS HOLLISTER, CA,,,, SEE YOU THERE

We are a guesthouse in South Africa and tried the Tripadvisor Business Advantage Programme for 1 year. When the renewal came up, our Tripadvisor "account manager" got in touch to arrange a call and discuss the renewal; this call never took place. We didn`t get any benefit from the programme and wouldn`t have renewed the subscription. However, tripadvisor renewed it anyway, just that it was more than double the price of the first year subscription - quite a significant amount.

We immediately messaged our 2 "account managers" to cancel and request a refund. No response. We called the help line straight away who assured us our "account mananger" (a 3rd name was dropped) would get in touch to process the refund (as per ts&cs, cancelation and refund is possible within 30 days of contract renewal).

Since then, we have called in 3 times, messaged almost every single day and have heard nothing back but "we have escalated the issue and someone will be in touch". No one has been in touch, we have not seen our money back.

For a platform, that supposedly offers a customer trust system through reviews this is audacious.

We are absolutely shocked about the customer "service". This is fraudulent, stay away from any business subscription.

We rented a very expensive vacation home from Magical Vacation Homes in the Reunion Resort in Florida. We have vacationed at Reunion every Thanksgiving for the past seven years. From New England, we rent a home with a private pool for the serenity of it and do not go into the Parks. Having paid for pool heat, we were disappointed to have none for our entire stay. We were never notified that there was a problem until we called Magical only to be told that no one was available to fix it because of the holiday. After NUMEROUS calls to Magical and their care team, we were told that the heater had to be replaced and was being "shipped." In Florida, wouldn't you think they could go to a pool supply store and purchase one? Needless to say, we had no pool heat in November for our stay which spoiled our entire vacation. We ere told to use the other public pools on the property but we did not pay for a very expensive pool home to use public pools. Please do not do business with this company. Their communication was horrible and extremely aggrevating!

I have just had a terrible experience with Getaroom.com, a site I was bumped to from Trip Advisor while making a reservation at a Hampton Inn. Hampton Inn has been fabulous and cheerfully refunded the disputed amount. BUT Getaroom is still trying to force me to pay for a night's lodging at the Hampton Inn even though they have already refunded Getaroom their money! Apparently Getaroom's business model is to force you to pay for a room you didn't use even when the hotel has refunded the room charges?
There are (at last count) 1328 reviews for Getaroom. Over half - 714- give a single star which in their words equals a rating of "Terrible". Why is TripAdvisor, a trusted site I used to rely on completely - allowing themselves to be associated with this fraudulent and dishonest organization? All the reviews use words in their headlines like SCAM, FRAUD, BE WARNED, MISLEADING. These reviews could not be worse. TripAdvisor people, please wake up and get rid of these crooks. FYI I am also contacting the folks at Hampton Inn who apparently authorize Getaroom to do business on their behalf. No reputable company should want to be associated with this website.

It is a good p[ace to view and read where ever it is you want to go. However,
We made reservations and the renters gave us bogus contact information.
When we complained to TA, the person just decided to cancel our reservation.
Another person tried to pass onto us, some $103.00 "fee", that he is suppose to pay.
We ended up finding a rent from local Jamaicans. We called them and worked it out so we paid NO security deposit or cleaning fee.
We just paid the rent in cash when we arrived. It worked out really good, but this is VERY RARE and not indicative of the experience you might have.
Never losing their number and we will not only rent from them, without Trip Advisor being involved.

All of those rent by owner sites are sketchy. (FLIPKEY, HOMEAWAY)
I write reviews of where I stay FOR TripAdvisor and they still would charge me a booking fee.
Try and work it out, that you do NOT give your credit card to anyone in a foreign country and NEVER Western Union or use PayPal.
TRIPADVISOR is NEVER going to help you out if anything goes awry.
They only care about getting the FEE from the RENTER for using their website.
You come dead last.
I had to file a dispute on a rental in Puerto Rico because the people turned out to be scammers.
They totally changed the contract and they added in other FEES, so we backed out.
It was a royal pain in the butt and I had to cut up my card and wait for a new one to arrive.
Crying and getting stressed out, booking a VACATION is not happening to us ever again.
ZERO customer service gets them a 2 star review!