Tripadvisor

I run a tourism-oriented business in a ski town and have product listings on TripAdvisor/Viator. I have had THE WORST experience with them. They take a 22% commission, which is far higher than any other partner we work with and they provide notably terrible service. My business requires specific information (height, weight, shoe size, level of ability in the sport) about our customers so that we can provide them with safe equipment. TripAdvisor/Viator sends us consistently incorrect information. We routinely have to contact customers to confirm the information. This is bad enough, but usually TripAdvisor/Viator omits and form of contact info so the only way to reach out to the customer is through their own in-house messaging system. Often, our attempts to reach the customer are blocked. If we try to provide any of our own contact info to customers so that they can contact us, that information is redacted from the message the customer receives--if they receive any message at all. Their customer service is abysmal--you talk to a chat bot that is of no help and when you do contact a human, they inform you that they have no latitude to make any meaningful changes whatsoever that will help resolve any of the systemic issues that cause these poor performance problems.
It makes no sense at all to continue using TripAdvisor/Viator as a business partner and I cannot stress enough how bad of an experience it has been trying to conduct business through TripAdvisor/Viator.

I would like to thank Colonial Williamsburg and all who were involved in establishing the Liberty Lounge for all of us and our families. It was a very welcome addition to such a wonderful place to visit and gave us an opportunity for a short break from seeing our History. Thank You
CPO, USN, RET..

After being told we should list our properties on Trip Advisor we set about putting one of our properties up through a sister company (holidaylettings.uk) but htis has since been merged into the new Trip Advisor website along with another sister company (Flipkey).
This should have been fine as we were told that the listings would just be transferred across to the new dashboard and when we went to log into our account we were re-directed to this new site.
Problem is that we ended up with 2 listings for the original property but we cannot access one of them which means the costings and availability are completely out of date and there is nothing we can do about it.
We also have a couple of reviews on this listing that do not show up on the new listing but when our guests go to leave a review it goes onto the old listing not the new one.
We have been onto Trip Advisor several times but they seem either incapable or unwilling to sort things out.
Would I recommend Trip Advisor to anyone? Definitely not.

I feel betrayed and deceived. I have used in many years thousands times TA, and lately i found weird comments on places i knew. Now i have checked the list of the restaurants and bed and breakfast in my town, and i saw on top of the list some of the worse, or newest places, having no review or mediocre reviews.or even worse, round the corner i have a touristic area with some ugly kebab and pizza places, with alluminium doors and no charme at all, rated as the best restaurants in palermo. I called them and asked why some bedand breakfast with 1 rpoor review was in the first page. They answered that the authomatic sistem could have had problems. They would call me back after fixing it.no one called and the list of the first bnb is always the same. They are poorly rated, sometime not rated, and are shown first always in the same sequence. Trip advisor is no longer to trust.

My husband and I used trip advisor to book our upcoming family vacation to Gatlinburg, TN. We travel multiple times a year with our children and unfortunately our initial vacation fell through and we had to have last minute travel plans. We got confirmation from trip advisor, the full vacation, more than $1500 was debited from our account, and got the remaining details from the property owner regarding our cabin and stay. 5 days before our trip, trip advisor cancelled our vacation much to the surprise of myself and the property owner. Upon contacting them they said my trip on short notice "fit the description of a fraudulent activity" and asked me to confirm my information. Even after confirming our information and asking if the needed further confirmation, ie copy of DL or Credit card used, their representative Sharon still refused to rebook our property OR assist us in any type of accommodations since this was 100% their error. The lack of professionalism or empathy when handling someone's vacation and money is disappointing to say the least. When speaking with another supervisor regarding this situation, I was told to "use another platform to book another property" for my vacation in 5 days. This is not how you conduct business!

Recently I was traveling in Spain with five friends. We went to Granada to see Alhambra. We went to the TripAdvisor App to see if we could get tickets. I entered the date for site visit (4/24/2023) and TripAdvisor showed a guided tour that was available. I purchased 6 tickets.
The next day we went to the site, and found that we were booked for May 24,2023 and not April 24,2023. We could not get the tour, nor could we even get into the site. If you've ever hiked all the way to the top of Alhambra, you would know how especially frustrating this was.
Apparently they did not have tickets available for 4/24, so they just showed the available tickets for a different date, which happened to be exactly one month later.
When TripAdvisor sends you the many-many emails they send you, or you go to TripAdvisors App or website, they are constantly stating how you can cancel an event up to 24 hours before the event. This was once again stated when I was looking for this event, however, the specific event I booked was not one of these, so I did not get to see the historic palace and I got to pay TripAdvisor $435, with no refund, even though I cancelled the event on April 29,2023.
I also called TripAdivsor, and they were unwilling to help or refund even part of the money.
I will never use TripAdvisor again. There are plenty of other good sites for booking activities...they just don't pay Google as much money to get repeated over and over again in the listings when you do a search (on Google or other search engines).