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Colorado
1 review
1 helpful vote
Follow Karen C.
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I turned you in the city of Colorado Springs. The people who stay in one of your houses have gatherings of more than 10 people, and, at times, I have seen 50 people over there (which is against Governor's Polis Stay at Home orders. Also, they use the fire pit in the backyard (last week for example), and I had to call the police because this violates the El Paso County and Colorado Springs fire ban. They also host events in this house, such as weddings and large and wild and drunken parties where they invite women over. They are extremely loud and disturb the peace. I will continue to notify the local authorities for as long as your guests continue to violate the fire ban orders and the stay at home orders of gatherings more than 10 people. People do not stay in this house which is under investigation as people come and go on a weekly basis and the house is not sufficiently disinfected. When I notified Trip Advisor of this, they refused to print my review and refused to regulate the houses and short term rentals they have on their website. Well, we will see how you like this review. I am a witness to one of your houses that you rent out on your website and the house is violating state and city ordinances.

Date of experience: October 23, 2020
Philippines
2 reviews
3 helpful votes
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Very helpful!
July 9, 2016

My first stop for travel preparation. I get to see good ideas for my itinerary. The forum is a helpful medium for queries with other travelers. Great job!

Date of experience: July 9, 2016
Switzerland
1 review
1 helpful vote
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Good
August 8, 2021

I always read articles here before any vacation abroad :) Whenever I google anything about some place, country, etc, tripadvisor is always on the first page of the results!

Date of experience: August 6, 2021
Canada
1 review
0 helpful votes
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Whatever you are looking for (restaurant, hotel, travel agency etc.) it's there. And good thing is you can read reviews about them and at least have an idea what to choose from and what to expect.

Date of experience: December 25, 2011
South Carolina
2 reviews
2 helpful votes
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TripAdvisor forums are a haven for trolls and hate
September 8, 2022

If you fall victim to a troll, it will be your account that gets deleted.

I had user MsCheap1 criticize my post in one of the public forums, call me a troll, and tell me to "stay in Indiana". I emailed her in private, called her a "B", and set her straight. My post was deleted due to someone's hypersensitivity, likely hers. I reposted a more gently worded version. She posted a comment warning people about me. Flagged her comment as harassment and TripAdvisor did nothing. Instead, they deleted mine and somebody else's subsequent responses addressing her post. Found an email for TripAdvisor and emailed them directly. They ended up shutting my account down.

This was a clear-cut case of trolling, but I got the shaft and the troll got to keep her account. Despite being a level 6 contributor, TripAdvisor shut my account down without saying a word, and they won't answer my emails. I've had other issues where they've arbitrarily taken my review down and dance around giving you an answer why. Usually, it's a dangling "because your review does not meet our guidelines". When you ask why it doesn't meet their guidelines, they say because it doesn't meet their guidelines.

Date of experience: September 8, 2022
Italy
7 reviews
3 helpful votes
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Good site.
September 21, 2015

I find that the site is useful but one thing which bugs me is there is too much ads and information in one page. I get confused sometimes. Overall has been helpful.

Date of experience: September 21, 2015
Canada
1 review
0 helpful votes
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Teresa
July 24, 2021

During this difficult time, I was so happy to travel by Via Rail to Vancouver (Toronto-Vancouver) The service was the excellent train was very clean food was yummy and Safe, then I took another trip by Via Toronto -Ottawa also service and all associates were great. My next trip will be East Coast very soon before possible next lockdown. I do recommend using first-class (Business Class).
Thank you Via Rail associates for making my trip enjoyable and Safe.

Date of experience: July 24, 2021
Canada
1 review
0 helpful votes
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Why when you do a search does it give you an excursion 8 hours away?
Then Refuse to refund after you have to cancel it

Date of experience: December 24, 2023
New York
3 reviews
5 helpful votes
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I love TripAdvisor
May 19, 2015

Tripadvisor.com makes travel very easy and about as cheap as it can be. Your one stop shop for low-cost air travel, hotels, rental cars, and tour packages!

Date of experience: May 19, 2015
New Mexico
2 reviews
6 helpful votes
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THUNDER ROAD
August 14, 2017

My husband and I went to Thunder Road at Route 66 Casino for our anniversary. They have a good deal on prime rib, $19.00 for 10oz prime rib, salad and loaded baked potato. My husband and I both had that for dinner. The service was very good, quick but not hurried. The waiter took our drink order came back with chips and salsa and took our dinner order. The salad arrived before our drinks. My husband ordered a beer and I ordered the red wine sangria. He got his beer pretty quickly, but it took awhile to get me sangria. I think the bar tender didn't like our server, she kept by passing him for others. Not his fault. At any rate the meal was very good. The only thing I would say is that the prime rib is cut a little on the thin side, but cooked very well and exactly as we ordered. We like the ambiance at Thunder Road. The old cars coming out of the wall and the old police car on top of the bar are cool. Nice bar and the restaurant is very nice and quiet enough to carry on a good table conversation. My husband and I both like this place and always go there for special occasions. Dinner with his beer and my sangria was only 50 bucks so good value for the money.

Date of experience: August 14, 2017
Italy
3 reviews
30 helpful votes
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Screwed up
March 7, 2019

Have been choosing a hotel in Vienna for reviews on this resource. The average rating was 4.8,72 voted. We arrived, and the hotel was a disaster. Thus, tripadvisor cannot be trust

Date of experience: March 7, 2019
Massachusetts
2 reviews
5 helpful votes
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Reliable
February 4, 2017

I always check this site before booking a hotel. I feel people are really honest with their reviews and want to educate the next guest regarding the hotel and it's qualities

Date of experience: February 4, 2017
India
16 reviews
13 helpful votes
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I think one can find genuine reviews on Tripadvisor. Although this has been used as a great marketing tool, still there are a lot of genuine reviews which are available here.

Date of experience: June 26, 2017
New York
15 reviews
30 helpful votes
Follow Steve B.
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I had user MsCheap1 criticize my post in one of the public forums, call me a troll, and tell me to "stay in Indiana". I emailed her in private, called her a "B", and set her straight. My post was deleted due to someone's hypersensitivity, likely hers. I reposted a more gently worded version. She posted a comment warning people about me. Flagged her comment as harassment and TripAdvisor did nothing. Instead, they deleted mine and somebody else's subsequent responses addressing her post. Found an email for TripAdvisor and emailed them directly. They ended up shutting my account down.

This was a clear-cut case of trolling, but I got the shaft and the troll got to keep her account. Despite being a level 6 contributor, TripAdvisor shut my account down without saying a word, and they won't answer my emails. I've had other issues where they've arbitrarily taken my review down and dance around giving you an answer why. Usually, it's a dangling "because your review does not meet our guidelines". When you ask why it doesn't meet their guidelines, they say because it doesn't meet their guidelines.

After being asked to profusely apologize several times, I got my account reinstated only to have it disabled again. When I wrote TripAdvisor, they said that I violated the guidelines again. The only thing I did after my account was re-enabled was email a user. When I asked how I violated the guidelines, they would not tell me, told me I was suspended for a month, and to contact them then

Date of experience: October 18, 2021
Maryland
2 reviews
0 helpful votes
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Fraud Listings
January 27, 2024

I had an incredibly unpleasant encounter with Viator TripAdvisor, FlipKey, and Holiday Lettings recently. Despite making a reservation well in advance for one of the homes listed on their site, I fell victim to a fraudulent scheme. A month before our scheduled travel date, the supposed "owner" contacted me with a suspicious request to send money via Zelle payment. Recognizing the red flags, I immediately reached out to the TripAdvisor fraud department for assistance. After conducting an investigation, they confirmed that the listing was indeed fake.
As a result, our group found ourselves without accommodation for a trip that was just around the corner. To make matters worse, the area we were visiting was in high demand, causing prices to skyrocket since our original booking. Despite this unfortunate turn of events, TripAdvisor offered no compensation to help offset the price difference. Additionally, their efforts to find a suitable alternative that matched the original accommodation were lackluster at best.
This experience has shed light on the fact that TripAdvisor and its affiliated companies do very little to vet and verify the listings on their platform. The lack of oversight has created an environment where criminals can take advantage of unsuspecting customers, and it appears that TripAdvisor is turning a blind eye to these issues. Based on my personal experience, I strongly advise seeking alternative travel booking services that prioritize trustworthiness and reputation when planning future trips. It is crucial to avoid such atrocities.
In conclusion, I cannot, in good conscience, recommend TripAdvisor's services based on my recent encounter. The lack of accountability and the potential for fraudulent activities make it imperative to explore more reliable and reputable options for travel bookings.

Date of experience: January 27, 2024
Illinois
7 reviews
15 helpful votes
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Love it!
December 30, 2015

I'm both a reviewer on TripAdvisor and rely on the reviews of others. The consensuses of so many users are rarely, if ever, wrong. It's never steered me wrong. "Don't leave home without it."

Date of experience: December 30, 2015
Canada
2 reviews
3 helpful votes
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Run away fast!
May 30, 2016

My friend gave me the number 1-800-hotels-8 to book a hotel after she got a deal on a room for $129 per night. I called five minutes after her and got the same deal - $129 a night... except I didn't. When the bill came I was charged a $53 service charge that I was not told about. Her bill came to $146 and mine $182... and we booked the same type of room at the same hotel, using the same number, within minutes of each other.
I called customer service because I thought they had just made a mistake, but they claim that I agreed to the terms. When I talked to them, they didn't say $129 plus tax and an outrageous service charge. They just said $129 and tax.
They claim all calls are recorded and I told them to talk to IT and listen to that recording. No service fee was mentioned.
The customer service rep was not helpful and I escalated the call to a supervisor. The supervisor told me she was not able to make any kind of refund. I called her on the BS and asked to be escalated and she said there was no one to escalate the call to that she is the supervisor on duty. I've left my number and requested a call from her manager because she must work for someone, right?
Stay away from this service and trip advisor as they are subsidiaries of each other.

Date of experience: May 30, 2016
Philippines
3 reviews
0 helpful votes
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Travelling...
July 26, 2016

Love to travel definitely TripAdvisor is one of my favorite site. They will show you places that will surely make your travel an experience to remember.

Date of experience: July 26, 2016
Malta
14 reviews
88 helpful votes
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Useful!
August 12, 2015

Great resource when it comes to choosing a place to stay. It provides detailed reviews and first hand comments on various hotels, apartments, or hostels in various cities and countries

Date of experience: August 12, 2015
Texas
2 reviews
4 helpful votes
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Property # ******* VRBO LOCKED ME OUT OF WEB SITE AFTER REFUND REQUEST made to owner: I will not use VRBO again. Two attempts to leave review as per VRBO Customer Service instructions were DELETED & Owner repeatedly DELETED my messages discussing the issue; No wonder he has only 4&5 star reviews; I have documented all e-mails/messages and taken screen shots of my communication AND DISPUTED CHARGE WITH CC; Complaints made due to the inaccessible low-water way, FAILED GPS signal and no pretrip communication or warning from owner after repeated attempts to contact him. Driving by the abandoned vehicles and mobile home on dirt road in the darkening forest with no GPS, we think we heard dueling guitars. VRBO WILL PROTECT THEIR FEES AT TRAVELERS EXPENSE.

Date of experience: March 31, 2017

Overview

Tripadvisor has a rating of 3 stars from 605 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tripadvisor most frequently mention customer service, credit card and several times. Tripadvisor ranks 2nd among Travel Guides sites.

service
76
value
65
shipping
24
returns
27
quality
61
+29