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16 reviews
9 helpful votes
Follow Terence O.
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Informative
December 28, 2015

Can be quite informative Negative to many adverts and it seems some of the negative reviews are quite undeserved written by disgruntled customers with an axe to grind More open honest reviews required A fairer method would be for Trip Adviser to contact the business or establishment to give them a chance to explain before a poor informed report ruins an otherwise good establishment.

Date of experience: December 28, 2015
Florida
2 reviews
0 helpful votes
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BEWARE
July 23, 2022

Compared a couple Restaurants and decided to Order from the menu of the Waterfront, location St James City on the Island in Florida. Their 20 wings said $15.75 and steak and cheese sub for $9.75 on there posted menu (Totaling 25.50)
I was given my dinner and was told I owed them $44.09. Was speechless but I than told the cashier The price on the internet. A waitress than stepped in and told me I shouldn't believe what I see. HUN!
I than told her I could have gone to Texas Road House and gotten a Prime Rib Dinner with all the fix-ins for $35. I paid it because I was very hungry and it's hard for me to get around missing a leg but I did assure them that they wound never see another dollar from me.
For bites and the sub was gone. OMG, TOUREST BEWARE (I have the receipt)

Date of experience: July 23, 2022
Nevada
1 review
0 helpful votes
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Sun valley steakhouse
January 28, 2016

Want a great Steakhouse in Reno? The Sun Valley Steakhouse in Reno Nevada. What great place. You would never know your in Hobey's Casino with this restaurant. The food is great, the service is wonderful. And if you want to go to a Wine Dinner they have just put on the Best with J. Loho Wines Company. What A great dinner. I was even full when I left With the relaxing pace of dinner and great service I would recommend The Sun Valley Steakhouse at Hobey's casino anytime

Date of experience: January 28, 2016
DO
3 reviews
1 helpful vote
Follow Carlos F.
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It is very difficult for a company like Trip Advisor to be OBJECTIVE when they charge huge fees to corporate users. They charge a substantial fee (around 6k) per year to places that are beyond questionable, and possibly half of the reviews are paid for, allowing their paying advertisers to have pristine reviews independent of how good or bad they actually are. Trip Advisor has absolutely no credibility as far as I am concerned, as I witnessed they being paid by an employee of a hotel which is in reality a center for prostitution.

Date of experience: June 19, 2017
New York
3 reviews
2 helpful votes
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My family just returned from South Africa and we spent 5 days in Kruger National Park. Our field guide on safari there was so engaging, his energy and knowledge of the park was beyond exceptional. His name is Franscois Rosslee, my husband and were so taken by the care and attention he payed to our group. He made our safari the best it couldve been the drives were unbelievable the sights were amazing. And of course the animals were beautiful and we did see the big 5 before the 4th day. Franscois explained so much about the animals and there daily life there at the park.
Kanyes I is very lucky to have this nature lover on its staff.
Thank you Kanye For a wonderful amazing vacation there in the cape and the park.

Date of experience: November 9, 2017
Philippines
3 reviews
15 helpful votes
Follow David A.
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Lots of the reviews here are for hotels booked through TripAdvisor - not for TripAdvisor itself. My review is about the TripAdvisor website which is still the best travel website in the world for reading genuine reviews. Yes, there are a lot of fake reviews on TA as well (often written by unscrupulous competitors) - and maybe even some paid reviews - but if you read enough of the reviews, you will soon get a feel of what a particular hotel, resort or restaurant is like. Just ignore reviews that are over the top with praise (possibly paid or written by the establishment's staff) and reviews that are very nasty (often those are written by people who can never be pleased) and read the objective reviews in between. I've not found a website that provides a better opportunity to get an advance feel of a place because TA publishes all reviews (unlike some hotel booking and travel agent sites who won't publish bad reviews to protect their business). The only reason I've given TA four stars and not five is that I'm aware that a lot of people have had problems contacting them when they've had problems with bookings that they have made through TA. That really annoys me when you can't contact big companies, and all you get is an automated response. Personally I've never booked a hotel through TA because they are a third party. I always try and book direct with the hotel because then it's much easier to sort out any problems if they arise (although I do sometimes book through agoda or booking.com if they have significantly better prices that the hotel's website).

Date of experience: September 3, 2017
Hong Kong
4 reviews
4 helpful votes
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Excellent
January 10, 2017

Good, reliable and they are honest and upfront. Always offer good advice on restaurants too. I like their rating as it gives us a good indication of what to expect.

Date of experience: January 9, 2017
California
5 reviews
12 helpful votes
Follow carol h.
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In December, I used TripAdvisor to arrange flights for a trip in April. The company has turned out to be a total nightmare- bait and switch with my arrangements - my flight plans were totally rearranged by the company TripAdvisor recommended- What a nightmare- Trip Advisor is apparently becoming too greedy and doesn't really give a rats behind about what happens to the customers who use their site

Date of experience: April 20, 2017
California
2 reviews
20 helpful votes
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Tripadvisor has turned into a one stop shop for everything travel, or so they want you to think. The problem is that you book trough them and pay them money. But then you are on your own when the booking does not go through or there are problems. I used Tripadviser to book a rental car. Trip advisor offered a pre-payment with a discount. I did this as it was a much better deal. When getting the car, Budget Car Rental put a hold on my card for another $900. This didn't make sense as I prepaid and bought the insurance, but I grudgingly went along with it. Upon return of the car I assumed everything would be released. But after the long flight home I noticed that they charged me for the full price of the rental? What happened to the prepayment? They charged me twice.
I of course went to Budget with no response. Then I went to TripAdvisor as they are the ones that made the booking and took my money. They say it's not their problem...I think it kind of is because they sold me a booking that THEIR vendor did not support. I paid TripAdvisor the money initially and not Budget. Tripadvisor should not be selling services that they cannot support or have the power to help when issues arise such as this.
The simply say its not their problem and they are simply stealing your money.

Date of experience: June 11, 2023
5 reviews
6 helpful votes
Follow Abby M.
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There are A LOT of useful reviews on tripadvisor, but you really need to be put in the time to find something worth while. Sometimes it just strickes me as a bit unorganized.

Date of experience: December 19, 2016
Netherlands
3 reviews
0 helpful votes
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One of two best
January 18, 2021

One of two best places to decide the booking for my every vacation or just some leisure time. Accurate ratings and quite responsive supoort make the day!

Date of experience: January 13, 2017
Arizona
29 reviews
38 helpful votes
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Update, Fall of 2024

Trip Advisor has chosen to make changes that leave them with even less content and even fewer users.

Trip Advisor used to host lively discussions of businesses that tourists use on vacations, like local supermarkets and their delivery services. These discussions were popular and helped travelers to have good vacations. Locals often contributed.

Trip Advisor seems to have removed these popular, useful threads. I only see Accommodations, Things To Do and Restaurants as categories. A thread like this was recently removed as "off topic." A year ago, a similar thread was left up and attracted plenty of interest.

Original Review

I tried to post something to help people. The site seems poorly maintained compared to before. The rules are unclear. The post would not go through. There was a notice about limiting posts by new users. What is the limit? They won't say and neither will the internet. One tiny little insignificant post did go through. Their notices implied that I might be able to post again in a while. Hours later, I tried again. No luck. Other posts online said they had also encountered capricious posting limits. This is unprofessional. It also hurts the site. Trip Advisor used to seem to have better content and fewer fraudulent posts than Smelp. Not sure what's going on now.

Date of experience: January 8, 2023
Florida
1 review
0 helpful votes
Follow Ronald A.
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I have invested a considerable amount of time honoring places where I received superb service, to no avail: my positive reviews were never published by tripadvisor.
I really wanted to share my experience with other travelers that supposedly use this site as a reference, but none of my heartfelt, first-hand postings were published.
Nevertheless, two of my reviews with lower ratings were immediately published with no need of confirmation (tripadvisor will usually send you an email to make sure it was you who wrote a review they are about to publish but yet don't actually do)
These establishments are obliged to be advertised and exposed, whether or not they care about tripadvisor, but they have no protection and no word unless they are paying customers of the site's varied menu of social media services.
After a year of "using" tripadvisor I think it is more a scam than it is a reliable source of information for travelers.
I receive at least 3 unwanted emails from their partner sites with non-relevant information, pure propaganda, useless at best for the average traveler
In my opinion they should show more respect and really funnel those negative reviews which are more damaging than they could ever think, and truly appreciate the good reviewers like me who are real and honest.
Although, I do not see myself writing any more reviews in tripadvisor in the near future.

Date of experience: February 16, 2015
New York
2 reviews
3 helpful votes
Follow A M.
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We always use TripAdvisor for finding honest reviews and other travelers thoughts on how to plan the trip, what they enjoyed most and of course candid really honest reviews.

Date of experience: June 27, 2017
Pennsylvania
6 reviews
6 helpful votes
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TRIP ADVISOR REMOVES REVIEWS.
After a VERY bad experience with Island Choppers, Cozumel, MX, we posted an honest, but negative review. PROOF: Just Bing or Google Island Choppers, Cozumel, you will see 6 or 7 reviews listed on the index (at some point this index will be revised). When you click through there are only 3 reviews (as of 5/24/2013), every review is negative. This company is/was a complete "Scam" and Trip Advisor removed the reviews. Take notice, if you search Trip Advisor own Form, there are similar complaints. We have deleted our account for good and will never return.

Date of experience: May 25, 2013
India
1 review
1 helpful vote
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Paid full amount for a tour on 5th April but our visa application was submited without any bank statements on 5th June for EUAG*******. We had no chance for a refund when I did not get a visa to Georgia n got the rejection mail on the 20thjune when the tour took off on the 21june I aborted the holiday whilst my husband was compelled to go alone on his birthday.
No Compensation is offered by Veena World inspite of repeated requests. SHAME. I suffer from fear of investing in another holiday.As old customs I feel v. v. cheated by. Veena World.

Date of experience: July 24, 2019
Denmark
1 review
0 helpful votes
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Anna Lise Larsen
09-08-2022

I was looking for the place where i could relax and my noughbor told me about the hold in kenya with safari. That is when i started to look and i good this offer from elimunsafari i took a chance and i promise you that i never regret because it was the wounder and relaxing safari i ever had. Her at home in Norgew i do work alot so i did needed this my children were happy and the driver was very sweet to all of os they know how to take care of peopel

Date of experience: August 11, 2022
Slovenia
2 reviews
0 helpful votes
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I love tripadvisor
March 12, 2017

My go-to resource when travelling and even to explore restaurants and other places around my home. TripAdvisor seems to have all the places on Earth covered, so it is really useful for me.

Date of experience: March 12, 2017
Arkansas
1 review
2 helpful votes
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The new generation of out of work nobodies that really want their 10 seconds of fame. Who cares what they think about McDonald's... But how do you keep them out of your business?

Date of experience: July 10, 2015
Wyoming
3 reviews
4 helpful votes
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I am a travel enthusiast, recently found this site, it's very easy to find my hotel information saves me a lot of time. And this site has a separate application app, always convenient!

Date of experience: March 31, 2016

Overview

Tripadvisor has a rating of 3 stars from 605 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tripadvisor most frequently mention customer service, credit card and several times. Tripadvisor ranks 2nd among Travel Guides sites.

service
76
value
65
shipping
24
returns
27
quality
61
+29