Leanne W.

My friend gave me the number 1-800-hotels-8 to book a hotel after she got a deal on a room for $129 per night. I called five minutes after her and got the same deal - $129 a night... except I didn't. When the bill came I was charged a $53 service charge that I was not told about. Her bill came to $146 and mine $182... and we booked the same type of room at the same hotel, using the same number, within minutes of each other.
I called customer service because I thought they had just made a mistake, but they claim that I agreed to the terms. When I talked to them, they didn't say $129 plus tax and an outrageous service charge. They just said $129 and tax.
They claim all calls are recorded and I told them to talk to IT and listen to that recording. No service fee was mentioned.
The customer service rep was not helpful and I escalated the call to a supervisor. The supervisor told me she was not able to make any kind of refund. I called her on the BS and asked to be escalated and she said there was no one to escalate the call to that she is the supervisor on duty. I've left my number and requested a call from her manager because she must work for someone, right?
Stay away from this service and trip advisor as they are subsidiaries of each other.

My friend gave me the number 1-800-hotels-8 to book a hotel after she got a deal on a room for $129 per night. I called five minutes after her and got the same deal - $129 a night... except I didn't. When the bill came I was charged a $53 service charge that I was not told about. Her bill came to $146 and mine $182... and we booked the same type of room at the same hotel, using the same number, within minutes of each other.
I called customer service because I thought they had just made a mistake, but they claim that I agreed to the terms. When I talked to them, they didn't say $129 plus tax and an outrageous service charge. They just said $129 and tax.
They claim all calls are recorded and I told them to talk to IT and listen to that recording. No service fee was mentioned.
The customer service rep was not helpful and I escalated the call to a supervisor. The supervisor told me she was not able to make any kind of refund. I called her on the BS and asked to be escalated and she said there was no one to escalate the call to that she is the supervisor on duty. I've left my number and requested a call from her manager because she must work for someone, right?
Stay away from this service and trip advisor as they are subsidiaries of each other.