Camille S.

We rented a very expensive vacation home from Magical Vacation Homes in the Reunion Resort in Florida. We have vacationed at Reunion every Thanksgiving for the past seven years. From New England, we rent a home with a private pool for the serenity of it and do not go into the Parks. Having paid for pool heat, we were disappointed to have none for our entire stay. We were never notified that there was a problem until we called Magical only to be told that no one was available to fix it because of the holiday. After NUMEROUS calls to Magical and their care team, we were told that the heater had to be replaced and was being "shipped." In Florida, wouldn't you think they could go to a pool supply store and purchase one? Needless to say, we had no pool heat in November for our stay which spoiled our entire vacation. We ere told to use the other public pools on the property but we did not pay for a very expensive pool home to use public pools. Please do not do business with this company. Their communication was horrible and extremely aggrevating!