I signed up for BG+ and I find next to nothing on my family. After one week if struggling to use the site and finding almost nothing I asked about a refund. I was told too bad so sad, no refunds. I think this is horrible policy, every genealogy site I have sign-up for and have been unhappy gave me a refund without question. Just goes to show a legit site from non. Don't waste your time and money.
Our no refund policy is clearly displayed when you subscribe to BG+. We are no different than a lot of other web based subscriptions in this respect. We always encourage our users to try it for free, use the technology to get familiar with it and then pay for BG+ when you are ready for the use of better tools. I used the free side of BillionGraves for almost 6 years before deciding to make a commitment. However, after using the amazing tools I would never go back, and wonder why I waited so long!