TrendsGal Reviews Summary
TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrendsGal most frequently mention customer service, tracking number and credit card. TrendsGal ranks 322nd among Fashion Jewelry sites.
1 star is the least I can choose so 1 star it is. Save yourself time, money and frustration. Maybe this site works for people who live in the trendsgal area but if you order from them keep in mind the shipping is overseas. I ordered 1 item in the beginning of March. We are on last week of April and I still have NOT received it!
Their email responses are automated; calling them is expensive and cancelling is expensive. Make it a habit to read reviews from WHOEVER you order BEFORE you order. I will NEVER order from here again. Trendsgal is out to make money from people like us. Hard lesson learned-never again! Good luck.
Bought clothes from them an they didn't fit right an then I wanna return them an I was told its vary expensive an I should give them to someone as a gift they suck
Dear Jessica O.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
We had sent you an e-mail to you already, please kindly check it and reply, hope we can solve this issue soon.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Trendsgal Customer Service
THESE MOTHER$#*!AS NEED TO BE REPORTED. THIS $#*! IS SO $#*!IN TACKY AND CHEAP I MEAN WTF MAN. I AM SO MAD I WASTED MONEY ON THIS TRASHY $#*! IM REPORTING THESE FRAUDULENT $#*! MOTHER$#*!AS. HOW THE $#*! YALL GOT A WEBSITE BUT YOU CAN'T RETURN THE ITEMS UNLESS THEY APPROVE. I WISH I READ THE REVIEWS FOR THIS SITE BEFORE I MADE A PURCHASE. VERY $#*!IN UPSET WAITED DAMN NEAR A MONTH FOR THIS FRAUDULENT $#*!.
Dear Santana C.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Trendsgal Customer Service
Ordered a few days ago, called to get a refund the lady informed me I couldn't do that because it has be shipped out! Does anyone know how I could dispute with my bank?
Dear Angela M.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please note that we can do nothing when the order has been shipped and feel sorry for that.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Trendsgal Customer Service
Where is this company located I've ordered from them 3 times a hit or miss withe the sizes but they're cheap so if the didn't fit I didn't trip but my last order of 3 pieces yielded only 1. Cc so far, I like them I just I that I receive my other two pieces... whether I can ware them or not.
Ordered two dresses, one came in. It look like a 5th grader sewed it. The belt was torn. The dress was cheap see thru. Nothing like the picture they advertised. Send an email to the customer service, never got a response. DO NOT BUY FROM THIS WEB SITE OR YOU'LL REGRET IT.
Dear Carlos G.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here. Here is the Support Center and you could contact us. http://support.trendsgal.com/
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Trendsgal Customer Service
I ordered 8 items from them, I received three but on my account it states that the entire order was shipped. Two of the items were even the wrong size. I've tried calling I got no answer, I emailed support team and I have yet to hear back and its going on two weeks. Its a fraud. They are taking people's money and not sending the merchandize. Very upset about this.
Dear LovingJinakai R.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue. Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable. We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
So please leave the order here and we will try our best to solve your problem.
Kind regards,
Trendsgal Customer Service
They claim their products are between $5-$10 but after checkout the total comes 4x more than the product costs.
I bought 3 dresses that were supposed to come to $15 but the total was over $65!
They claim shipping takes 12-25 days but it came after 2 1/2 months with 1 item missing and 1 item damaged, The dresses looked completely different then what the picture shows.
I messaged them regarding the damaged and the missing dress, they responded saying they didn't have that dress in stock... THEN WHY WOULD THEY CHARGE ME FOR IT AND NOT TELL ME BEFORE I PAID!? They completely ignored me about the damaged dress. Basically I paid $65 dollars for a supposed $5 crappy dress.
Dear Isabelle S.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please be assured that we allow customers to return or get the compensation for the items they bought. Here is our policy http://www.trendsgal.com/warranty-and-return/
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Kind regards,
Trendsgal Customer Service
THE SIZES WERE ALL WRONG, WAY TOO SMALL. TRIED TO RETURN THEM, THEY OFFERED A 6% COUPON AND THEN WHEN I TRIED TO USE IT, THEIR "CUSTOMER SERVICE DEPT." TOLD ME I COULDN'T USE IT ON SALE ITEMS. IT SO HAPPENS "EVERYTHING IS ON SALE AND MARKED DOWN." THIS WAS ONLY THROUGH EMAILS AND TOOK 3 WEEKS FOR ME TO GIVE UP, AND PHONE NUMBERS ARE BOGUS! I FINALLY JUST GAVE UP.
DearJESSICA W.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Trendsgal Customer Service
Trendsgal is literally stealing peoples money through their broken website, and refuse to fix the issue. For your own sake, I sincerely hope you shop elsewhere.
I have contacted customer service no less than 9 times, and talked to two different people- they have done absolutely nothing but ignore and lie to me.
To be specific, I turned off the tracking number charge, along with a few other expensive options, and hit submit on a page that confirmed a price of $19.70. And the following page said Thank you for your purchase of $21.70! As I said, they are completely ignoring me about the broken system and refuse to give me any kind of refund.
They also erased my purchase information from their website completely, and I mean Completely. While I was still waiting for it, they hid my order so that I could no longer access it in any way, nor the tracking number that I have been forced to pay for.
Please do not give them your credit card information. You will be scammed, and sorely regret it.
Dear Kashi K.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Trendsgal Customer Service
The pictures look great and like you're buying something very cute but it's honestly a piece of crap. What I got doesn't look anything like the pictures and is not close to the right size. Everything is see through and the material is very very cheap. The products are basically handmade and whoever made them doesn't know how to sew worth crap. The shipping takes forever and it's definetly not worth the time. They will take your money and don't expect to get any refunds. Never buy from the website. It's all a lie
Dear Erica M.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy http://www.trendsgal.com/warranty-and-return/ We would be full responsible for your order once the issue you mentioned is confirmed. So please leave your order No. Here and we are really keenly looking forward to splve the issue together.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
We feel that this is the least we can do in the circumstances.
Kind regards，
Trendsgal Customer Service
Having read through, pls can anyone suggest better places to buy from... with reliable delivery services especially outside Europe? West Africa for a start... thanks
Nothing looked like it did online. Don't buy, there is noone available to answer any type of question. Contact numbers are bogus!
Dear Etelani T.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly refer to our return and warranty Policy http://www.trendsgal.com/warranty-and-return/
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right so please leave the order number to us.
We really want to help to solve the problem and look forward to your reply.
Kind regards
Trendsgal Customer Service
This is a scam! I ordered 10 items, received 4. They looked nothing like they did on the site and can't get through with the number they give. TERRIBLE!
Dear angela w.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Trendsgal Customer Service
I ordered 3 weeks ago and it's showing still processing. I wish I would have followed my gut that the site was too good to be true. I will call PayPal for my refund ASAP as based on this it is a scam.
Dear anasthasia l.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We must clarify that: our company is definitely real.Our customers are from all over the world, it's no necessary to cheat anyone to respect our reputation.
Due to delays in the delivery date supplier, we can not schedule delivery, please be assured that we will be a full refund, if you still need to buy, please post a new order.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We also sent you an email before, please check again. Hope we can resolve the problem soon.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Trendsgal Customer Service
I ordered my stuff about two weeks ago and after ordering I found this review website when I read the reviews I was so disappointed and definetly expecting my experience to end horriblely but my experience package came yesterday and I'm fairly pleased. Its not a top quality website but for the prices the material matches I love the purse and the jacket unfortunately is a little small but that's my own fault I ignored the one size directions which states it only fits a xs to a medium... this website sent what I paid for and I think my experience was adequate.
Still waiting fo r something iv ordered over a month ago. Tried tracking it, all it says is my package made it to my country 2weaks ago.
Dear mandy f.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please note that there are some uncontrol things for an international mail and in this situation you could contact your local post office or the customs.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.
Kind regards,
Trendsgal Customer Service
Rosewholesale.com, trendsgal.com, rosegal.com, are all the same site. I ordered 3 dresses and 3 necklaces on 02/10/2015, I received 1 dress and 3 necklaces. When I try to submit a ticket it just says loading, I tried calling a number listed under their contact us tab, but, no luck. I like the dress and jewelry, by the way I'm 5 foot 9,132lbs. My items were also priced considerably lower on the invoice than what I paid.
Dear JaTaun P.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
Please note that the lower price on the invoice is to protect our customer and please contact us if you have any problem and dissatisfaction.
Kind regards,
Trendsgal Customer Service
The Pants were supposed to have rips in them instead tHey are illusions of rips the shirt is long sleeve and not short and made of dollar store material I am so disappointed do not order from this web site.
Dear Jennifer G.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Trendsgal Customer Service
I started out being excited to order these 2 beautiful corsets! Then some weird stuff happened. I had three orders pending! I canceled 2 of them... the first one I will admit was my own fault. Then I tried calling them at 10am all day I got the voicemail... Then I did some research to find out what was going on. All the reviews I read said it takes forever its a scam blah blah blah and I started to believe it and sent in a bunch of tickets for it to be fixed. One night at around 10pm I decided to call and give it one last shot. I GOT THROUGH it was a very nice lady who spoke very fluent English. I asked her where they were located she stated CHINA. That would explain the fact that you cant call during the day THEY ARE ON A DIFFERENT TIME ZONE SO CALL AFTER 9PM. She canceled my order for me and refunded me on full. They are a real site. The reason it takes SO LONG IS BECAUSE THEY ARE IN CHINA which its states in the description on the site. Order from the orient! You can add at least 2-3 weeks for it to go through customs.
About the business
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear mary r.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue. Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable. We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
So please leave the order here and we will try our best to solve your problem.
Kind regards
Trendsgal Customer Service