I placed a order on the third of this month and was given some 6 to ten days crap when that was up i questioned them and they came with some 15 to 25 days then i showed them where it said 6 to 10 days an been getting the run around since then. I strongly advise people to think twice before dealing with this company don't be fooled by the good reviews which im positive are fake. And i wanted to give them ZERO stars but that option not available but as pitiful as trendsgal is it should be
I had already ordered some items through paypal on Friday before reading reviews on this website. After reading the reviews "most of which were negative" I decided to cancel my order on Saturday and request for a refund as my goods had not been shipped yet. Well on Monday I received a refund to my paypal account. I now want to try out a few things before purchasing in Bulk. If the quality is good then i can
Dear Joe W.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Trendsgal.com soon!
Many thanks,
Trendsgal Customer Service Center
My order is over 1 week late and Ive only received one out of five of my orders. And I understand that shipping can be difficult so Im not mad about how late they are. But on the front of the package it includes my phone number which worries me because it has all my information on it (my address, full name & phone number). Because of that I definitely wont be ordering from there again. Their prices may be good but I do not want to be ordering from a place that shows my phone number on the package.
Dear Bob b.,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Thanks,
Trendsgal Customer Service Center
I am a new online boutique and ordered several pieces of clothing from TrendsGal. The items I received were ok, but mostly less quality than expected. One sweater in particular was not AT ALL what the photo showed. I have attached the photo online and the one I received. I had to pull out the HOT PINK string that came with the orange sweater. Due to lack of boxes (I guess) in China, the shipping package looked like an EGG. Seriously, everything was shoved in a sack as full as possible and taped into a ball when sealing it. LOL Below are some recommendations on items I received, good and bad. Oh and don't bother sending them bad reviews on items because they won't post them, so their reviews on THEIR site are worthless.
I don't understand I saw a pic of an outfit and Mimi G was wearing it. I know that she does not make her cloths for this company. I also saw the material and this girl is on youtube and said the material was cheap. Why are they putting these misleading pics on this site. Not right at all
Dear Sandy,
Thank you for taking the time to write a review.
All of our Trendsgal clothing items must meet our strict quality checks before we ship them out to customers.
Trendsgal strives to give customers the best quality clothing at the lowest prices.
We therefore apologize that your item is not up to your satisfaction.
We do provide very accurate product descriptions on all of our product pages.
Could you tell us your VALID order number and submit a ticket?
We will offer the proper solution.
Many thanks,
Trendsgal Customer Service Center
I have been shopping with Trendsgal for about two years. At first I purchased a couple of things to see what the items would be like as for the quality. I wasn't disappointed at all. Products way better.
If I have a question or problems with any thing they get back to me in 24 hours. Than the issue is settled quickly. Sometimes I like the product that I brought from Trendsgal that I have made four purchases of the same thing four different times.
This is a great place to shop. Shipping is on how fast or not you pick the shipping time.
Try them
Lucky
Dear R S.,
We appreciate that you took the time to write a review.
Thank you,
Trendsgal Customer Service Center
I love ordering from Trendsgal. I've been shopping with them for about 2 or 3 years now. I'm always receiving my orders on time. They have some good items and prices are also good. I love the clothes line, bags and of course the wigs.
I just recently order from them. G************** on the 15/11/2017... I give them a 100 on the ratings. I will be ordering again soon.
Dear Lucretia L.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
Great company. Site is easily navigated, products are great quality. Pay attention to the sizing charts they are dead on. Customer service has answered any and all my questions promptly and politely. They are my new go to! Thank You for a great buying site.
Dear Kathy K.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Trendsgal.com.
Please feel free to place an order again soon.
Thank you for your support.
Trendsgal Customer Service Center
www.trendsgal.com I used to order from this site before a couple of times and recently I made an order and somehow they they divided it into 4 packages. I got very upset because I contacted them for at least a good 2 months and they're doing nothing for me. At least six of the items were damaged and the blow dryer doesn't even heat up. Not only that I still haven't received one of my packages... I emailed them I chatted with them and they are doing absolutely nothing. I asked him to refund me for all the damaged items and for my package I didn't receive and they refuse to do anything they keep telling me they will contact me back and they have done absolutely nothing. I do not recommend anyone to order from this website because I'm sure I'm not the only one who have had bad experiences if you did find my comments useful please follow me on Instagram as I am a blogger and do reviews as well my instagram is mystiquemontreal
Dear Zainab,
Thank you for taking the time to write a review.
We do provide very accurate product descriptions on all of our product pages.
Kindly review our warranty policy here: https://www.trendsgal.com/m-article-id-16.htm
We have split your order and shipped it separately due to stock availability and warehouse locations.
Trendgal can be contact by our Support Center 24 hours a day. If we cannot be reached please leave a message and our team will get back to you within 24 hours.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Many thanks,
Trendsgal Customer Service Center
User: bubbabobby
Order Number: G**************
The quality and descriptions of all products are very good and prices are ok. Shipping is expensive and they sometimes take along time to get your order ready. Stay in contact with them on the online message support website they have.
Dear Robert g.,
Thank you for your kind review about Trendsgal. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Trendsgal.com soon!
Best regards,
Trendsgal Customer Service Center
Trendsgal is for my and my family one part important of ours because always shopping a lot of clothes in the site, and the clothes is the quality and is cool, i make my outfit by Trendsgal, and the customer service is good. Thanks a lot
Dear Francisco D.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
I spent almost $700.00 and it went through my bank. They asked for my divers license and copy of the card I used for verification of payment. Last night they emailed me and said it wasn't going to be approved and for me to western union them money. They still have $700.00 of mine. I am so angry what kind of company does this. I didn't place a little order this was a large order.
Dear Angela S.,
Thank you for raising this issue with us.
In order to protect our customers from online fraud, we conduct random identity checks from time to time.
For more information on our identity checks, please see our privacy policy here: http://www.trendsgal.com/m-article-id-27.htm
Please contact our Support Center if you have any further questions regarding this process.
We hope to hear from you soon,
Trendsgal Customer Service Center
User: SunkissedAJ
Order #: G**************
Great site for shopping and delivery time is amazing. I have had nothing but great experiences and love all my clothes. I will be recommending this site to my friends and family.
Dear Stef M.,
We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Trendsgal.com again soon.
Many thanks,
Trendsgal Customer Service Center
I have been a VIP member with trendsgal.com for a few months now and they are a really good company to order from. Sometimes orders may take linger than usual to get delivered but their customer service is very good at replying to all of your concerns. I would definitely recommend them to anyone who wants good quality items at reasonable prices.
I ordered 17 items from here and loved 16 of them. One was too small on me so I gave it to my daughter. Other than that, I had no problems whatsoever with this site. Fast shipping. Got here in 4 days which was awesome! Definitely buying from here again!
Shopping at Trendsgal was a good experience. Shipping is fast enough, I was waiting about a week for delivery and I've got my package delivered to my doorstep. Prices are lower on similar or even the same product comparing to other companies providing similar services. Sizes may vary a little but once I found what my size is, the clothes fit perfect. I truly am happy for my last purchase and will buy there again
Dear Liba O.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
Ordered and credit card was charged on 10/23/16. Never received, website shows no order history. Customer service said to "check with post office" and provided an invalid tracking number. So frustrated!
Dear Darla R,
Thank you for notifying us of your complaint.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
We have taken care of your complaint and will offer you a resolution via the ticket center. Would you mind messaging us your VALID order number?
Many thanks,
Trendsgal Customer Service Center
I had ordered all kinds of stuff and never received it and had never got my money back plus you can't contact customer service because there is none... $#*! this place serious don't buy anything from these dirty $#*! low lifes. They are scum bags
DearChris d.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Trendsgal Customer Service
They make you PAY for a tracking number, which of course most people are going to say no to, and after that it's over. The order disappears. It says I never bought anything but they took the money off my card. Stay away from them
Dear Hope R.,
Thank you again for bringing these matters to our attention.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number so that we can resolve this problem for you.
Kind regards
Trendsgal Customer Service
Don't not order from here! Wow! It seems like everyone is having the same issue as me, I paid for the 3 day shipping an it has been weeks! I still haven't received my things! I'm going to report this website!
Dear Bri c.,
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address registered on our website so that we can check the order for you?
We very much regret that the inconvenience has occurred on you.
Best regards,
Trendsgal.com
Overview
TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrendsGal most frequently mention customer service, tracking number and credit card. TrendsGal ranks 319th among Fashion Jewelry sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Antonio,
We regret for this situation.
We have various different shipping methods that the customer can choose before the checkout.
For more details about shipping, please see here: http://www.trendsgal.com/m-article-id-39.htm.
Could you tell us your VALID order number and submit a ticket?
We will offer the proper solution.
Many thanks,
Trendsgal Customer Service Center