They make you PAY for a tracking number, which of course most people are going to say no to, and after that it's over. The order disappears. It says I never bought anything but they took the money off my card. Stay away from them
Don't not order from here! Wow! It seems like everyone is having the same issue as me, I paid for the 3 day shipping an it has been weeks! I still haven't received my things! I'm going to report this website!
Dear Bri c.,
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address registered on our website so that we can check the order for you?
We very much regret that the inconvenience has occurred on you.
Best regards,
Trendsgal.com
Well with the expedited shipping my 4 items got here in 7 days as promised. I ordered one more item afterwards because I had forgotten something and I used the flat rate shipping. Its been sitting in the USPS facility in LA for awhile now. I'm very patient it said 7-25 business days so I'm not complaining. Its only been about 2 weeks almost since I've ordered it. But other than that the quality of the clothing I got is worth what i paid for. I got a pretty coat that is really nice except a little tight on the shoulders. Make sure you make the right measurements when purchasing and take a good look at the material its made out of. I have no complaints about Trendsgal although I've seen people complain quite a lot. In my experience I think they're great. Just be patient with the shipping.
I've ordered from Trendsgal twice. My first experience, was good! Waiting on the second batch to arrive! In my opinion, I think you should give it a try! Why base your decision on someone else's opinion when you can have your own. I did that very thing and enjoyed every item I ordered, except the broken earring and missing swimsuit (which was probably from shipping and is being replaced.) and the reasonings they got 4 out of 5 stars. Loved the jewelry. And the swimsuits were perfect! I'll be back in a week to discuss my second round!
I'll continue to keep shopping with Trendsgal!
I have shopped on trends gal multiple times and the more I shop, the better my experience is. In the beginning I was not checking the size chart, item material, shipment price, and other essentials about the item I was purchasing and because of this, I was usually unhappy or surprised. Now, I make sure to review all of these things so I know exactly what I am spending my money on because you cannot beat Trendsgal's prices, even with the excessive shipping amounts. Their jewelry is my favorite thing to buy because there are so many unique styles and the shipping is cheap because merchandise is light weight. I have also purchased some amazing skirts, dresses, and staple pieces like backless tops and cutout leggings.
Dear Keelah D.,
Thank you for your kind review about Trendsgal. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Trendsgal.com soon!
Best regards,
Trendsgal Customer Service Center
Excellent customer service! I keep coming back here to shop as I know that if I ever have any problems I can always contact the great customer service team at trendsgal! I have only had one small issue with a products quality and was refunded straight away! I love the products they have and would highly recommend this site!
Dear Becki B.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
This was my first experience with TrendsGal and was a bit doubtful but came out very satisfied. Items were received before the due date. Very good prices. Lovely clothes which do not need any alterations.
Dear Marvic R.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
Ive ordered a couple things without any problems. Sure it takes a while for you to get your items but different shipping speeds equals lesser time. I don't mind shopping with them because there clothes are better quality than most sites Ive shopped on including shin etc. I visit every few months because they have something different that sparks my interest. I cant complain about shipping because they are coming from china.....
Dear Barbra B.,
We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Trendsgal.com again soon.
Many thanks,
Trendsgal Customer Service Center
Correspondence had but no receipt of order after over a month. PayPal dispute opened and fraud action case to be opened if order is not received or refund made with immediate effect. Thank you for your reviews and support. Nikki
Dear Nikki w.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Trendsgal Customer Service
First, I am impressed by the customer services. They improved it a lot.
I have read many of the reviews here before buying, and I don't understand why their experiences could be that horrible. Now is my real review here:
Pros: 1. Cheap and great selections. Sometimes you need to scroll down a little bit and read the description carefully before buying. Always choose the product with more than 10 items in stock so that the processing time can be fast.
2. Customer services. They responded me within 24 hours, and checked with the order fast as well.
Cons: Shipping is always a problem. Mine takes 14 days to arrive. However, with this price, I don't complain, and I understand the process since the product is shipped from China.
Overall, my experience is fantastic. I just put another order in and it has already been shipped!
Dear Yi S.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Trendsgal.com.
Please feel free to place an order again soon.
Thank you for your support.
Trendsgal Customer Service Center
The items received took a long time to ship to me in the USA. When they did come, they were actually very cute and decent quality for its price point. However, the sizes were totally misrepresented on the website. Sizing charts stated 33 inch waists and 42.5 inch hips for 2XL articles. However, the products had a hip of approximately 26 inches!
When I contacted Trendsgal about my products received (including pictures with rulers, like they requested), they did not offer a refund, stating my articles are not covered under warranty. I am a frequent online shopper, and this is literally the first time I have EVER had to contact my credit card company to dispute with a merchant.
I would never recommend buying from them unless you like the essence of surprise with sizing.
Dear Carly V.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please check our warranty and return policy http://www.trendsgal.com/warranty-and-return/
"Items which are exempt from refunds, exchanges or replacements include all apparel listed under the underwear (women's intimates) and swimwear categories."
Please rest assured that we will contact you to offer more details.
Thank you very much for your cooperation.
Kind regards
Trendsgal Customer Service
I ordered ONE fitted dress on September 13 and it is December 26! I have not yet received my package! I've submitted various ticket complaints and there has been no solution! I will get this site shut down and out of business for fraud!
Dear Audii E.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Trendsgal Customer Service
Last spring had horrible experience with trendsgal they are the worst website to buy anything from. Took several months to receive my stuff. The tracking system is fake. Im happy to see others are reading our reviews and moving on to honest and customer friendly websites instead of trendsgal. By the way by the time I received the cheaply made clothes, the sizes are not right. Bought 5 shirts now use them all as rags for around the house! Thank you sitejabber for getting the word out just wished I knew about you before placing that order with trendsgal...
Dear Shawn d.
Thank you for your comment.
After checking, your order has been delivered sucessfully on date June 3rd.
You can track on http://webtrack.dhlglobalmail.com/.
We have contacted you about your issue via our Support Center. Please login to your account and reply to us.
Trendsgal Customer Service Center
Ordered bathing suit, leggings, and shirt in June. All of the articles were falling apart and were too small even though I followed their recommendations on the site. I'm not a big girl! I sent the items back but still haven't received my refund. Do not purchase from this site. You will probably never get your money back. In addition they make you pay return shipping which usually costs just as much as the product.
Dear Carrie F.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
Please be assured that we will refund you if we receive the parcel and it may take a little longer from your country to our company.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards,
Trendsgal Customer Service
So I received an email on 8/4/2015 that my package was shipped and here I am today 8/25/15 still waiting for my order. I did use standard mail which set the expectation I should receive it within 6-25 business days. Is this a normal wait time? I cannot track my package and cannot even reach anyone in customer service... contact numbers do not work. Anyone have suggestions please?
Trendsgal.com is scam. Please do not purchase anything from this website or company. It's so bad that you can't even track down your purchases. Now I know it's my fault because the prices seemed to be to good to be true. I hope I able help someone out there. Be careful of these fake companies
Dear Ruby s.
Thanking you for notifying us about the issue.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We will send you an email about the details, please kindly check it.
We very much regret that the inconvenience has occurred on you.
Kind regards,
Trendsgal Customer Service
Does anyone know how to get in touch with their customer service reps? I never received an email containing my order number or anything. I feel like I was upped off! I wish I had read these reviews before trusting the website.
Dear Alexis C.,
I want to start by apologizing to you for the inconvenience.
Would you mind providing us your valid order number or registered email? Please kindly check your Spam or Junk emails for the order number related to trendsgal.com.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Thank you very much for your important feedback.
Best regards,
Trendsgal.com
Trendsgal writes reviews to make themselves sound good. I placed an order months ago and it is still supposedly in China. DO NOT ORDER. The customer service is terrible, they use a magic jack as a phone and those tickets are not even read and dealt with. Don't waste your money.
Dear Hannah G.
Thank you so much for your feedback.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
Could you please refer to your ticket?
We very much regret that the inconvenience has occurred on you.
Best regards,
Trendsgal.com
Package never received. Was going to place a large order but placed a small one first and it never came. Ive waited over 45 days now and nothing- what a joke. I keep contacting customer service and nobody seems to help. Worst customer service ever, Dont waster your time and money here. This company seems to just be a reseller from popular china sites and this is why of the outrageous shipping cost- thats how they make their money. HORRIBLE
Dear Jacob B.
Thanking you for notifying us about the issue.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We have also sent you an email about the details, please kindly check in time, hope we can resolve together.
We very much regret that the inconvenience has occurred on you.
Kind regards,
Trendsgal Customer Service
I have stuff missing form my order from 2 weeks ago and still waiting for my parcel to come that got shipped ages ago? Therr is NO way of calling the customer service as the ' mail box is full'
Absolutely awful!
Dear Courtney,
Thank you for your feedback.
Your order was separated into 2 packages, the second package was shipped out on 2016-07-06, as it is oversea shipping, sometimes the packages will be delayed by some factors.
We sent you an email with the detailed information, please check and reply to us.
I wish to tell you that we are sorry for this inconvenience.
Best regards,
Trendsgal.com
Answer: I recieved my items. However the shipping was untrackable. The clothing isn't exactly as pictured. They are a knock off.
Answer: My order was a total disappointment... but the after-sales service even more so... I eventually got my money back... but not without A LOT of contact back and forth... only when a person called "Farah" got involved (when I said I would contact relevant authorities re the scam) did I get some action. I say "buyer beware"... save your money and go to a shop where you can see what you're getting, as you certainly won't get what you expect from this site or any of the others like it... all under the same umbrella with different names I think! Your decision...
Answer: On Monday, December 14,2015, SiteJabber info@sitejabber.com > wrote: A fellow Jabber is looking for some answers 12/14/2015 A fellow Jabber is looking for some answers QR: gn3RAy-bgquQkSE7TfGHu18iWXJmAHRQsV9v4036IW06abp6BiOuMnX53cwjeJocsUNd_9_z6mXZjhoCpC1W6w== Hey Katysia, Elisa D. Left a question about TrendsGal. Since you left a review about this business, we thought you could help. Do you know the answer? Respond here. “I've read many terrible reviews for TrendsGal. Today is the first time I've heard of Trendsgal, and...” See the entire question Thanks for your help, The SiteJabber Team Stay Connected You’re receiving this email because you’re a beloved registered member of the SiteJabber community. We love your feedback, so if you got some, let us know. Copyright © SiteJabber, all rights reserved. To unsubscribe from these types of email, click here.
Answer: I would not go for it. I did and I regretted it. My coat was second hand it had no tags and stains on it and I never got it replaced because there's no call centre to get a refund! I would stay well away!
Answer: Don't do it! This is the worse website ever, their customer service number is a magic jack number that's an app that ou download to your phone. I waited 6 months for bullshit, I hate this website don't even order a pencil from them, they crooked
Answer: Don't.its better to order from China than this site if you are looking for cheap prices
Answer: STAY AWAY!
Answer: I received only half of my purchase (after 2 weeks) and the half that I received did not match the picture. ***Buyers Beware!*** **People who know great quality will know that this site is a FRAUD.**
Answer: WE NEVER RECEIVED OURS. BEWARE!
Answer: You won't receive anything, you will be made to wait two months then a month on PayPal then 45 days till refund! DONT shop there. If they do not do something asap for me I will advertise them as fraudsters on my page. Always read reviews before ordering anything online
TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrendsGal most frequently mention customer service, tracking number and credit card. TrendsGal ranks 319th among Fashion Jewelry sites.
Dear Hope R.,
Thank you again for bringing these matters to our attention.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number so that we can resolve this problem for you.
Kind regards
Trendsgal Customer Service