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TrendsGal
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trendsgal.com
Ohio
2 reviews
11 helpful votes
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SCAM
May 6, 2015

Almost 40 days and my order is still not here. STILL unable to contact them. "Wish.com" is a similar site with the ability to track your package and cheaper shipping rates. Id avoid trendsgal... I believe its a scam. If you order on wish.com you will want to order a couple sizes bigger as they do run small. They also have a wish app you can download. Trendsgal is getting rich off of us fashionista's... I wont waste my money with them again!

Date of experience: May 6, 2015
service r. TrendsGal Rep
over a year old

Dear Amanda H.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Trendsgal Customer Service

Singapore
2 reviews
0 helpful votes
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These were a fantastic purchase from Trendsgal! They fit true to size, and are very soft and stretchy. The colour is slightly more silvery-white than in the picture, but it turned out to be a bonus to me! They are great for any fan of the genre, and I will be ordering another pair for my friend for Christmas! Shipping was great too! I got them fast and in great shape! Definitely recommend this product to anyone who LOVES their leggings.

Date of experience: January 15, 2015
Pennsylvania
1 review
9 helpful votes
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Obsessed!
December 1, 2015

I love trendsgal! They sell the cutest stuff that you would not be able to find in any department store and the prices are great! Shipping is a little slower than typical, and some of the sizing is smaller, but definitely the pros outweigh the cons. I keep hearing about negative experiences others have had, and I'm sorry to hear that, but my experiences have been the exact opposite. Since I found this site I don't ever plan on shopping in a store ever again!

Date of experience: December 1, 2015
Oregon
1 review
3 helpful votes
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I bought $40 worth of stuff, including shipping, and i payed A LOT for it to be shipped in a couple of days, so that I could get it in time for my vacation, but they just sent me an email saying it would come within 25 days. Just recently, Trendsgal emailed me, apologizing for any shipping malfunctions, and generously gave me a complete refund on what i payed for shipping. I'm still pretty upset that i won't have them on vacation, but at least they made me feel better about the situation. I will definitely visit this site again, only without high exceptions.

Date of experience: August 1, 2016
service r. TrendsGal Rep
over a year old

Dear kyler p.,

We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.

We look forward to seeing you at Trendsgal.com again soon.

Many thanks,

Trendsgal Customer Service Center

New York
1 review
2 helpful votes
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Bang for your buck
August 13, 2016

So far I have had a phenomenal experience using TrendsGal. I have ordered a few items from their site and can see my self buying more in the foreseeable future. From clothing to jewelry bedding or bath they have a little something for every one do to the wide rang of styles. The shipping is some what timely taking between the listed time to around four plus days. But with that being said, each time I have receive my items they have arrived in pristine condition. So a little more time spent on receiving my package intact is not that bad of a trade of. The only draw back of TrendsGal is the fact that most of their clothing do tend to run small. So it is wise to size up 1-3 sizes or go off of the provided measurements to assure a proper fit. Over all I feel that TrendsGal has a wide range of items and styles for an amazing deal.

Date of experience: August 12, 2016
service r. TrendsGal Rep
over a year old

Dear Cassie K.,

Thank you for your kind review about Trendsgal. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Trendsgal.com soon!

Best regards,

Trendsgal Customer Service Center

Canada
1 review
5 helpful votes
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Love this site
April 2, 2016

I have ordered from trendsgal 3 times and every time I have received exactly what I ordered in a timely Manor. If your curious about this site give it a chance and don't listen to the numerous bone heads who probably don't check the sizing charts, give proper addresses or correct credit card info. Common sense is a dying thing.

Date of experience: April 2, 2016
Georgia
1 review
1 helpful vote
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Horrible
May 7, 2016

I ordered 5 items april 11,2016 n still haven't received anything... i tired to contact customer service support. No answer over the phone and on top of that the number they have just rings i get the same thing no matter when i call... so next i tired to live chat with them... that didn't work. This is some bull$#*!...

TrendsGal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 7, 2016
service r. TrendsGal Rep
over a year old

Dear Cynthia,
Thank you for bringing these matters to our attention.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
We have contacted you with the tracking information, please check and offer us the detailed information.
We would like to offer my sincerest apologies to you for the inconvenience.
Best regards,
Trendsgal.com

Georgia
3 reviews
2 helpful votes
Follow Makeshia D.
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Trendsgal delivered with accurate and on time delivery as they always have. I've never had a problem with them and the products are exactly what I expected and more. The prices are unbelievable and definitely worth shopping with for future purchases of almost every product you could ask for. I'm so glad for learning about Trendsgal and consider me loyal customer every chance I get to shop online.

Date of experience: June 18, 2016
Louisiana
1 review
4 helpful votes
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Great!
March 29, 2016

My items came super fast! The quality is awesome! I am so in love with my purses I've only had them a few days and already I'm getting complements! The seller has great communication and answered any questions I had! Will be ordering from them again!

Date of experience: March 29, 2016
California
1 review
1 helpful vote
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I love this site!
September 19, 2015

OK, so I am normally skeptical about buying clothing online, but trendsgal is really awesome. The quality of the clothing I had bought is high. The sizing can be a bit off but still wearable.
They also have great customer service. I ordered two skull wallets and they tried their best, but notified me they could not send them. They allowed me to get either a full refund or store credit; I chose the credit!

Date of experience: September 18, 2015
California
1 review
6 helpful votes
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Worth the wait!
October 24, 2015

I ordered 5 things and got 4. The other item was sent a week later due to being out of stock! Took 20 days but all the lingerie I got was worth the wait! I'm a size xs-s and everything was one size and fits me perfect! The quality is good it isn't perfect but then I have bought things from Victoria's Secret that fell apart. So time will tell. For what I paid.$2-6 each item I am VERY happy with what I got and will be buying from them again!

Date of experience: October 23, 2015
Georgia
2 reviews
9 helpful votes
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Bunch of Crap
October 30, 2015

I ordered my items on 08/22/2015 and was told 4-6 weeks on shipping, here it is 10/30/2015 still no package. Keep getting the run around about our postal service being the issue, but the tracking number is fake. I am so aggravated I just want my money refunded now.

Date of experience: October 30, 2015
service r. TrendsGal Rep
over a year old

Dear Jamie s.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience.
Your order is on the way, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
Please leave your order No. Here and we are waiting for your reply to solve this issue together.
Thank you very much for your understanding.
Kind regards
Trendsgal Customer Service

Arkansas
1 review
3 helpful votes
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Unhappy costumer
November 11, 2015

I paid for my items but they have not been shipped two weeks later and yes I got standard shipping and I'm fine with waiting but you can't even get it out. Will never order again and I got a lot of stuff. They suck go to wish. SCAM

Date of experience: November 11, 2015
service r. TrendsGal Rep
over a year old

Dear Jessica W.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team. Please rest assured that we will contact to your expalin it for you.
Thank you for your support and patience.
Kind regards
Trendsgal Customer Service

New York
1 review
6 helpful votes
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Awful!
January 8, 2015

Awful! Horrible customer service! I signed up for the VIP option and paid $9.99. When I went to complete my order the shipping cost more than my items. I decided not use this website. When I asked for my money back (as i will never be using the website) they basically told me too bad. I would never order from a site that does not care about good customer service. They certainly do not care about how they treat their customers and only care about getting their money. I mean, how dare they refuse to give me my money back! They pretty much stole from me! I asked for my money back literally about 10 minutes after i paid it! Everything is operated in Asia. No one even speaks decent English. I'm aware of the items they sell and you can get the same items for cheaper on other sites. Do yourself a favor and move on! Don't waste your time with this ghetto site!

Date of experience: January 8, 2015
Illinois
1 review
2 helpful votes
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Amazing
January 11, 2017

I didn't know what to expect when I first visited the TrendsGal website, but I am sure happy that I found them. They have so many items and accessories at very great, affordable prices. I highly recommend using their services because I will be continuing to use them myself!

Date of experience: January 10, 2017
service r. TrendsGal Rep
over a year old

Dear Brian N.,

Thank you for your kind review about Trendsgal. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Trendsgal.com soon!

Best regards,

Trendsgal Customer Service Center

South Carolina
1 review
2 helpful votes
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Dont waist your money!
October 20, 2015

I ordered my stuff August 4 2015. Today is October 20 2015 and i still dont have it. I paid over 35 dollars and got NOTHING! I have been goin back and forth with them and they just keep replying with the same thing. "Check address" "check post office" thats all i can get out of them. I know the prices are cheap but really 9 times put of 10 you dont get your stuff. I will never use this website again nor will i recommend it!

Date of experience: October 20, 2015
service r. TrendsGal Rep
over a year old

Dear Emily F.
We want to start by thanking you for notifying us about the issue.
It is never our intention to upset any customer.
Because it is an unregistered parcel, it may be slower than other shipping methods.
Please leave your order No. Here so that we will send you an email about the details.
Thank you very much for your cooperation.
Kind regards,
Trendsgal Customer Service

Minnesota
2 reviews
11 helpful votes
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My order was promised by Christmas & did not arrive until January after I paid extra for shipping. All of the clothing was extremely small, unfit for an average human & could not return without incurring large shipping cost. Blanket was unraveled & had to endure multiple emails with customer service for a refund. It was a nightmare!

Date of experience: January 28, 2017
service r. TrendsGal Rep
over a year old

Dear Cindy B,

We wish to apologize that you are having sizing issues with our products.

We at Trendsgal provide a clear and easy to use size chart below our item description on all our product pages. We ask that customers use their correct measurements compared to our chart to check the correct size before ordering.

We have sent you a message and are awaiting your reply in our ticket system. Please login to your account to send us a response.

Thank you for your feedback, it is always well appreciated.

Many thanks,
Trendsgal Customer Service Center

Indiana
1 review
3 helpful votes
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Disgusted. The sizing was incorrect and the material was ridiculous. I bought 5 dresses. I ended up paying with postage $20 per item roughly and they were thin, poorly put together and I would never purchase from this company again. Unsure how a business can operate with products like that! I cannot wear even 1 of the 5 dresses. These images were clearly copied from other websites. I would like a refund but I refuse to pay to return these items they are not worth the postage packet.

Date of experience: January 3, 2016
service r. TrendsGal Rep
over a year old

Dear Nicole D.
Thank you for taking your time to write your review.
We have offered the measurement online, you need to check before you place the order.
We have taken care of your complaint and offered a resolution via the ticket center.
We offer my sincerest apologies to you for the inconvenience.
Kind regards,
Trendsgal Customer Service

Arizona
1 review
0 helpful votes
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I had been quoted 10-14 business days after shipment to receive my order. It has now been 22 business days and I still have not received it. What concerns me most is the customer service. I created a "ticket" voicing my concern and asking about my order. It takes at least 1 business day to get a response and I was basically told "don't worry I'll get it eventually however there's no tracking number so who knows where your order is." I asked for a refund of the product and they simply avoided the request. So unprofessional. I also left a review on the item that I ordered stating that I was not happy because I never received it even though it has been well past the date I should have. The review is not shown because they only post good (and possibly fake) reviews. The website is misleading, difficult to communicate with and over all a big waste of time and money.

Date of experience: January 20, 2016
service r. TrendsGal Rep
over a year old

Dear Jessie B.,
Thank you so much for your important feedback.
Your order has been shipped out on 2015-12-21.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times.
We have offered the detailed information on the email, could you kindly check the email?
We very much regret that the inconvenience has occurred on you.
Kind regards
Trendsgal Customer Service

Texas
1 review
1 helpful vote
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Excellent
April 19, 2016

I bought a lot of things from Trendsgal. The clothes are especially cute and they are not expensive. You can choose from a variety of styles. Their customer service is excellent. They responded to my questions and concerns very quickly. One thing I liked the most this website is that the shipping is faster than other online shopping websites I used. Believe me. I do online shopping all the time so I know how things work. Overall, I had a great experience with TrendsGal and I will be shopping more.

Date of experience: April 18, 2016

Overview

TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrendsGal most frequently mention customer service, tracking number and credit card. TrendsGal ranks 319th among Fashion Jewelry sites.

service
116
value
106
shipping
113
returns
71
quality
105