TrendsGal Reviews Summary
TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrendsGal most frequently mention customer service, tracking number and credit card. TrendsGal ranks 322nd among Fashion Jewelry sites.
I opened a wholesaler's account and place an order (most likely larger than most, hence wholesaler) on June 1st. I paid with my PayPal business account and I selected all the shipping perks (tracking, express, etc). A couple days later I receive an email telling me I need to verify my identity and ownership of my credit card. They wanted me to sent a copy of my driver's license and a copy if my credit card. Problem is, I didn't use a credit card, I used my Paypal balance. So, of course, this raised concerned and I questioned them about it. I refused to send my information. A week later they still claimed they could not verify payment, even with me providing the payment id. So I began to request a refund. Final, after days of asking for a refund, they tell me a refund was issued and it would take 5-7 business days for it to show up in my account. That was a total lie. As a PayPal merchant I have issued refunds to accounts and it takes less than a day if the refund is just going to your PayPal account and not a debit/credit card. Eventually, I had to file a case with PayPal. And what do you know, my money was refunded within hours. STAY AWAY! Thank God I used PayPal just in case something like this happened
The styles online are so cute and different. It's what made me purchase. When the items arrived. I was shocked, and appauled. This would be a great site if they just made the sizing more realistic. I could deal with not so great quality fabrics. I ordered a size 2X to be sure I could alter it down (I'm a seamstress) and this is an extra small. For days I have been trying to up size it to no real avail, and I can reinvent any garment. It's quite sad, as this site would be wonderful if they just sized realistically. Don't purchase from this site. I've not tried to get a refund AS I know it would never come to fruition anyway. I'd be wasting my time.
Dear Misty J.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We also sent you an email before, please check again. Hope we can resolve the problem soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Beat regards,
Trendsgal Customer Service
I will never order off this website again. I ordered several things, none of them fit and still havent received one of my items. Its been a month now! Id return the $#*! I have if I thought id get my money back. So ladies no matter how cute it is. Dont buy it!
Dear stephanie T.
We regret any inconvenience or frustration that your experience has caused you.
Please note that the flat rate shipping will be slower than other shipping methods and we have the warranty and return policy.
You are a valued customer, and we are committed to providing you with the best service possible.
Beat regards,
Trendsgal Customer Service
I ordered two item on march 15... its now 28 may... i havent recd my goods... i kept writing... they kept send automated do not reply email... i lost my money to this $#*! up website... i hate u people.
Dear jazz p.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue. Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable. We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
So please leave the order here and we will try our best to solve your problem.
Kind regards,
Trendsgal Customer Service
I ordered 4 items from on March 27,2015... By April 30,2015 I received one item. I emailed them concerned about my other 3 items, which had not been delivered and they emailed me back quickly and said " You must allow 60 days from the time you placed the order so email us back in a few more days if you haven't received your items. I emailed them 2 Weeks later which now is May 21,2015 and I said just refund me my money for the 3 items I didn't get. They quickly responded '' Just tell us what items you didn't receive and we will give you 3 options but (3) did not apply to me (1) pay us half of the money for your items and we will reship them to you (2) We will only refund you half of your money back. (3) Get a full refund only if I took out insurance. But this did not apply to me... Wow so pay them again but only half right! Nope or Get only half my money back... Wow so now they keep half of my hard earned money... 2 options that only benefit them! This site is CRAP! DO NOT ORDER FROM TRENDSGAL!
Dear robert w.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Trendsgal Customer Service
I order 2 items on April 29th & this is now May 26th & haven't received anything! I emailed them about my order & since I didn't pay for the tracking number they can only say it's been shipped! I asked if they were sending it by pony express! Will never order again!
Dear Laura A.
We want to start by thanking you for notifying us about the issue.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We note that you did not request a tracking No. During the order checkout stage, therefore we are unable to track the progress/location of the order for you.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We will send you an email about the details, please kindly check in time, hope we can resolve together.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards,
Trendsgal Customer Service
Why are you selling American women swimsuits that are made for Asain women and the picture of a white large busted female, nor the description states that. I spoke to your company and also received an email stating these suits were made for Asain women. Then you won't give me my money back!
Dear Robin H.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We also sent you an email before, please check again. Hope we can resolve the problem soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Kind regards,
Trendsgal Customer Service
Horrible service and the clothe are very bad quality... please don't waist your time and your money on this site because they will rib you off...
Dear latitia a.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly refer to our return and warranty Policy http://www.trendsgal.com/warranty-and-return/
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right so please leave the order number to us.
We really want to help to solve the problem and look forward to your reply.
Kind regards
Trendsgal Customer Service
Terrible business. Poor email etiquette. Everyone is rude, and sounds like an idiot. I spent weeks emailing back and fourth and can't get pictures across just for them to tell me I will owe them money to put everything back on the shelf. But they still won't give me a return address. One of the bathing suits was broken. Everything is VERY BAD QUALITY. The business should be shut down
Dear t l.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Trendsgal Customer Service
I ordered three dresses over a week ago. I called to straighten it out or see what was going on with my order. No answer every time. Took my f***ing money and didn't recive $#*!. We need to ban this site!
Dear Samantha P.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please be assured that we will reply our customer as soon as possible when we get the ticket. We feel very sorry for this issue.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Trendsgal Customer Service
I never received my skirt which I ordered on January 19th and it's now May 8th. Do NOT trust thus website.
Dear Alexandria W.
First, I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Kind regards,
Trendsgal Customer Service
I ordered 8 items, 2 arrived. I called, surprise... No Answer. I emailed support and they said get my money from DHL which is their delivery service. I did not contract with DHL! Do NOT BUY FROM THIS RIP OFF COMPANY!
Dear Jeanette N.
We regret any inconvenience or frustration that your experience has caused you.
We feel very sorry for this situation and your parcel may be lost on the way. Please note that we did ship your items and the loss is responsibility of the shipping company. However, we are willing to share the loss with our customer and ask for compensation for you.
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards,
Trendsgal Customer Service
Almost 40 days and my order is still not here. STILL unable to contact them. "Wish.com" is a similar site with the ability to track your package and cheaper shipping rates. Id avoid trendsgal... I believe its a scam. If you order on wish.com you will want to order a couple sizes bigger as they do run small. They also have a wish app you can download. Trendsgal is getting rich off of us fashionista's... I wont waste my money with them again!
Dear Amanda H.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Trendsgal Customer Service
I ordered a swimsuit from them and they put the address wrong and kept trying to call them and no answers and so I emailed them and they sent back a message saying it's my fault about the address and if I wanted it shipped again I will need to pay for swimsuit and full price of shipping. I paid extra for insurance and shipping tracking and there is no tracking. So I am out of my money! They are a scam do not buy!
Dear lori h.
Thank you for your important feedback and for letting us about your experience with us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please note that we could chage your address when the parcel hasn't been shipped out, however, when it was shipped we could do nothig. We feel very very sorry for this situation.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards,
Trendsgal Customer Service
I needed a dress for my bachelorette party and came across this website. I'm not one to buy much clothing online being I'm set on the curvier side and honestly do not trust online sizing charts but I had to take a chance, especially with THESE prices, why the heck not?! I can honestly say I'm glad I did so. I chose two dresses (pink and black was my first choice and the black and white was my just in case). After having ordered the dresses I decided to look at reviews online which I'm sure you all know can freak you out sometimes. Regardless of what I saw, I just had to hope for the best.
I received my order within a week. Of course the material isn't the greatest quality but you have to keep in mind, "you get what you pay for". Fortunately for me, I love the fact that it was so stretchy and I know I'll be comfortable all night long. Tried both of them on and was completely satisfied. Of course my figure is not at all like the fit models for these dresses but I am content with the outcome and would definitely consider ordering from this website again.
I bought a swimsuit from trendsgal I am a US large so I ordered a large the label has a large tag, but this swimsuit is so small my teenage daughter who wears a size 3 fits her perfect. The colors were not as vibrant as the ones shown in the picture either. Also said first time buyer would receive a $50 coupon for future purchases... didn't get it. They say will be shipped in 5 days took 10 days to get into shipping and 3 weeks for delivery. As for DHL who delivered it was raining so you just tossed it out the window ( my neighbor watched them do this) shame on you trendsgal and shame on you DHL.
Dear Cynthia H.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We also sent you an email before, please check again. Hope we can resolve the problem soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Kind regards,
Trendsgal Customer Service
I placed my order over a month ago and nothing. I received two emails saying it has been shipped one two different days; and when I asked them about it they told me the had split my order. I paid for tracking and my tracking numbers don't work. Their customers service sucks. They should not be a business.
Dear Missy R.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
Kind regards,
Trendsgal Customer Service
I ordered my items over a month ago and I still haven't received them! WTF!
Dear Arlene A.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
Please leave your order No. Here and we are waiting for your reply to solve this issue together.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards,
Trendsgal Customer Service
Bought a Bathinguit. Took 3 months to get. Bought an xl and it fit like a small. The buttons popped off the first time I wore it.
Dear Kazucha,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly refer to our return and warranty Policy http://www.trendsgal.com/warranty-and-return/We are keenly asking for an opportunity to help to solve this so please leave the order number to us.
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards
Trendsgal Customer Service
Prices are awesome... for a reason, the quality is truly awful. I ordered 2 tops, after 32 days I finally received them in the mail and although they vaguely resemble the pictures the quality is total crap. I had suspected it most likely was to good to be true. It was. I wouldn't waste any of your time or money ordering from this company.
Dear Ema W.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly refer to our return and warranty Policy http://www.trendsgal.com/warranty-and-return/
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right so please leave the order number to us.
We really want to help to solve the problem and look forward to your reply.
Kind regards
Trendsgal Customer Service
About the business
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Renea S.
We regret any inconvenience or frustration that your experience has caused you.
We are sorry for the inconvenience. Please understand that we DO NOT ask for photos of your drivers licence or credit card to prove your identity for no reasons. We only do that when there is a problem occur during the process of your money transaction. The reasons can vary from customer to customer. For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity. It is for your own good. If you cannot offer the identity, we are not supposed to send your order. Yol be much appreciated.！
We value your patronage and wish to continue serving you in the best way possible.
Beat regards,
Trendsgal Customer Service