TrendsGal Reviews Summary
TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrendsGal most frequently mention customer service, tracking number and credit card. TrendsGal ranks 358th among Fashion Jewelry sites.
Terrible costumer service. Prolonging wait for order shipment. Won't give me a refund. Wouldn't recommend anyone to this website.
$#*! you $#*! you $#*! you I would give negative stars for this website you guys don't respind you want us to send in a pic of our pic and credit card didn't receive my refund never fot my package once again $#*! you
Dear nikki e.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service.
We can and will do better in the future.
Kind regards,
Trendsgal Customer Service
I loved the website my only thing was shipping took a bit long but i love it
Placed my order a week ago with expedited shipping (which is so expensive) and received a message the following day saying my order has been shipped, I kept trying to track my order because I leave the U.S. on the 16th and need my $70 worth of items, I couldn't track my order it kept saying "shipment information received" and that's all, so I contacted DHL and they informed me that the order hasn't been shipped yet so I was lied to.
I placed a ticket days ago asking for my delivery address to be changed because I won't be in the country by the time my package finally arrives (it still hasn't been shipped according to DHL). So you gave me a false tracking number *******032) and lied about it being shipped. And to make things worse they say that they will reply to tickets within 24 hours but it's been 36 and still no response and they don't answer the phone! I would have recommended this company to all of my friends but this is not acceptable. Please reply to my ticket and rectify this issue or this will be taken further.
Dear Tahlee M.
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
However, we did ship the items and the shipping company needs tiem to update the delivery information. Please rest assured that we will contact you to offer more information.
Thank you very much for your cooperation.
Kind regards,
Trendsgal Customer Service
I ordered 7 items during cyber week. The shipping label was made on dec 4th it is now dec 10th and after contacting DHL they informed me that t he label has been made but the order hasnt been dropped off to them. I paid for expedited shipping so shouldnt ya'll have atleast gotten it to DHL already? I realize overseas shipping takes some time even if you pay for the fast shipment but you all havent even shipped it yet... you just made a label... i orderd christmas presents and clothes for our daughters first Christmas pictures since im post partum and have nothing that fits me. I was expecting them to be here prior to christmas what is going on here?!?!?! I submitted a complaint to the site havent recieved a response yet
First of all I wish I looked up the review for this site prior to my purchase. Learned my lesson there. I ordered multiple things from them. One of the items didn't get to me 2 weeks after the first shipment came in. Next, most of the items where very poor quality products and almost nothing like what the picture showed. I was so frustrated I wanted to return the three items that were just horrible, they told me i will have to pay for shipping them back and they will still only gave me partial refund and wont refund me the almost $40 shipping they charged me. After checking it would cost me nearly $60 to ship the items back, I am simply not going to bother. Almost $100 went to garbage pretty much. SAVE YOURSELF THE HEADACHE AND PLEASE DO NOT BUY FROM THEM.
Dear Sandra V.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Trendsgal Customer Service
This is my second time ordering with trendsgal and on both occasions I was unsatisfied. They take forever to process orders then forever to ship them. After they give you your tracking number you pay for you still cannot track your package. Thecworst online shopping company ever. Yes they have good things and for good price but its not worth the frusteation they put customers through. Thisvis my last time ordering from them.
Dear Camelda F.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Trendsgal Customer Service
I ordered 3 dresses and a jacket from this site 3 weeks ago with expedited shipping and have yet to receive my order. I tried looking at my tracking information and it says "not updated yet". I ordered for a trip and spent the money I had for the clothes and it still hasn't arrived. I WILL NOT ORDER FROM THIS WEBSITE AGAIN!
Dear Janiece P.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
However, we shipped your items one day after you placed the order and shipped with DHL. Please rest assured that we will contact you and offer more details.
Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service
In October I ordered 5 thingd from Trendsgal. I received 4 of the 5 things quickly and loved everything. After emailing them of the problem it took quite awhile to receive my other item but im VERY happy with everything and will be ordering from them again.
Ordered leggings and a purse from here, they took forever to come in and we're not what I ordered and way smaller then supposed to be, too bad I can't get a refund... never using this site again
Dear James C.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Trendsgal Customer Service
I too ordered soemthing on 11 nov 2015 and havenot recievd my order yet. I dropped mails, raised ticket and got replues,,, i also asked to cancel the order and refund money, they denied. So by till date,,, no order recieved. No money refund. Nothing. A big time fraud...
Dear Preeti R.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Trendsgal Customer Service
We waited 30 days before filing a complaint, which they call a ticket. They responded that shipping can take 10 to 45 days. I feel that they should make that clear in the beginning.
Dear Vivian H.
Thank you for taking your time to write your review.
We very much regret issue and fully committed to resolving it to your satisfaction.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service
Why is shipping so high? You should have free shipping on new customers or at least half off something... I will not be ordering things from here that are $1.63 and pay $18.00 for shipping i refuse to pay that...
Dear krissy l.
Thank you your feedback.
Please leave your order No. So that we could check it for you.
The shipping method is chosen by out customers and cost is charged by the shipping company.
Please check our policy:
http://www.trendsgal.com/shipping-handling/
Thank you for your support.
Kind regards,
Trendsgal Customer Service
Communication is not the best it is by far the worst! I ordered and still have not received my package. Shipping cost are ridiculous! Why have a customer service number or email when either one of them do not work! Will not ever shop from here again.
Dear SAMANTHA M.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
However, our colleague has replied you in your ticket and waitting for your reply. Please rest assured that we will contact you again to solve this together.
Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service
I purchased a shoe from this company for the first time but never got it they said I was refunded but i never got back my money this company is a scam
I order something on the 6 of december and yet my items have not shipped yet and picked 7 bussiness day and i would like to know from the 6th would it take 7 business day
I ordered a few items before a trip and they haven't arrived yet, despite it being 40 days past the date I ordered. While this was irritable, and I don't recommend ordering anything you need right away, their costumer service was fantastic. I got a reply to my complaint within 24 hours and $20.00 out of my $35.00 order was refunded to me. Like I said, don't order if you have a time frame, but solution to the problem was satisfactory. Although I have yet to receive my items, I'm sure they will be great, especially for the cheap prices.
Dear Annie R.
We want to start by thanking you for notifying us about the issue.
It is never our intention to upset any customer.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We will send you an email about the details, please kindly check in time, hope we can resolve together.
Thank you very much for your cooperation.
Kind regards,
Trendsgal Customer Service
This company charge me for 41.12 for no reason. I keep trying to send them email to ask them why charge me and no reply. Please don't buy item from this website. It is a rib off.
Dear Shelley T.
Thanks a lot for your critical opinions, we value every customer’s opinions.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number, so we can offer you a better solution.
Thank you again for bringing these matters to our attention.
Kind regards
Trendsgal Customer Service
I ordered 1 dress and payed extra for fast shipping and still haven't received it their number that is on the website doesn't work and you can't get ahold of their customer service email. There's no point in buying anything from this website because you won't get it
Dear Morgan B.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service
I sent two email to you guys about my order and haven't received a response it said my email will be answered in a day it wasn't! Also I recieved two emails about one order being shipped, if my order is separated the emails should have specified that! Sorry to say once I get my order I may not use this site again! Prices are wonderful details and communication is horrible
Dear Dasha H.
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service
About the business
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Imani J.
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
Please rest assured that we will contact you to solve this problem.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service