TrendsGal Reviews Summary
TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrendsGal most frequently mention customer service, tracking number and credit card. TrendsGal ranks 358th among Fashion Jewelry sites.
I was not given a conformation number just some green check mark, No id order number no nothing. I need help or I will cancel my order.
Good afternoon please i need to know exactly the shipping time of my order, the number of my order is G************** addresses united states, on page I get in processing about 11 days ago from the day you make the purchase on November 24,2015, please just let me know if I have already sent
Dear cedeno a.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your cooperation.
Kind regards,
Trendsgal Customer Service
I paid $80 and was suppose to have 7-10 day shipping. NOTHING. The customer service number doesn't work and the website wont recognize my email to sign in for support. I am VERY close to calling the bank and calling this a fraudulent charge. At this point I believe I may have been scammed!
Dear allison A.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Trendsgal Customer Service
I order my jacket, kept changing the delivery date, sent wrong size, didn't follow up with me when I asked for a replacement. No contact since, have sent multiple emails
Dear TIENDA N.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.trendsgal.com/warranty-and-return/
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
Kind regards
Trendsgal Customer Service
Ordered two dresses in September waited 30 days then contacted customer support to find out the status of my package. They told me to wait 15 more days. So I did, no package. Then they asked me to jump through multiple hoops in order to investigate where my package is. News flash, I am the customer and I shouldn't have to investigate your mistakes. Never using there services again.
Dear I W.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Trendsgal Customer Service
I order in Oct. 29, also order in Nov. 1, also paid for insurance until now I did't received any, I think this company should be shutdown in United State, I would like to contact with some government agency to check on this company, terrible company,
Dear Yueh C.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Trendsgal Customer Service
I Ordered a few things ahead of time in hopes of wearing them for a special event & 2 months later I still haven't gotten anything! This is ridiculous! I don't recommend that anyone uses thic website, everytime I try to track it it tells me " tracking information not updated " it's been almost 3 months & ive yet you get anything! THIS IS BULL$#*!
Dear Katysia B.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Trendsgal.com.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Have a nice day!
Kind regards,
Trendsgal Customer Service
I love trendsgal! They sell the cutest stuff that you would not be able to find in any department store and the prices are great! Shipping is a little slower than typical, and some of the sizing is smaller, but definitely the pros outweigh the cons. I keep hearing about negative experiences others have had, and I'm sorry to hear that, but my experiences have been the exact opposite. Since I found this site I don't ever plan on shopping in a store ever again!
The contact number is disconnected I can't track my shipment with the boof $#*! tracking number and my event I order my items for is Friday I WILL NEVER USE THIS SITE AGAIN
Dear Whitiney W.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Trendsgal Customer Service
I absolutely LOVE trendsgal! I'm big enough to admit that I'm fairly cheap; thrift shopping is my main source of clothing (well, it was before I stumbled onto trendsgal). Lucky for me, the prices are so insane, I'm getting more product for less money than I could anywhere else. There's no trade off between price and style either. All factors considered, shipping costs and timeline isn't terrible either. Trendsgal is definitely my best frenemy; I hate to love it, I can't stop shopping there everything is so cute! I definitely recommend this to my friends all the time. On a budget or not, trendsgal is the way to look fly and not break the bank.
The pros of this site is that the items I ordered did arrive in a timely manner. The primary issue I have with the clothes I received is that they are terrible quality. You definitely get what you pay for with this website. Every single item was made with cheap material. Save your money for clothes that will actually last.
Dear Brit C.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.trendsgal.com/warranty-and-return/
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
Kind regards
Trendsgal Customer Service
I purchased a jacket and its too small but there is no return address
Dear Kim B.
Thank you your feedback.
We very much regret issue and fully committed to resolving it to your satisfaction.
Your case has been taken cared of by our support team. Please rest assured that we will contact you again to solve this problem.
Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service
Order from this site 3 months ago until now have not received my package. Contacted them and they said they would help me out. Either refund me partial of what I paid or make me pay another $30aus to resend me package like are you $#*!ing serious. I have ordered form many American sites and never have I had to pay more to get a package resent when not my fault. So we went back and fourth. So I asked for refund. And they said they can only refund 50%. They told me. My order was $28.85 and can only refund 50% of it. And I told them that that is not the correct amount. So i went into my bank statement and saw that I paid them $71.85aus which matched the amount on my receipt on the account I had with them which in usd is $51.83. Then they sent me a receipt which the amount of the clothing was totally different to the receipt in my account. I told them that the receipt they had sent did not match up to my bank statement. Then they went on to say I only paid abit of it. I looked through my bank statement and found that they had charged me twice. They charged me the $51.83($71.85 including PayPal fees) and the $36.65 (50.93aus) mind you I have only purchased one time with them which is this time only never have I purchased with them. I have sent them pictures of so much evidence but they still trying to deny it. They are seriously either dumb or just dumb. NEVER EVER EVER BUY ANYTHING FROM THIS SITE!
Dear Lina T.
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please check your ticket about the respond and we will contact you again to offer you more details to explain the issues.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service
I ordered for some items. I selected fasted shipment option i. E DHL... but when the items reached. One of the item was missing. And when I asked them. They said. That they forgot it and will send it later... and then they sent it by ordinary post that takes 25 business days... I paid for shipment that costed more than the item themselves and they send items by ordinary post... dont buy anything from them
Dear Muhammad R.
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
However, we are sorry that we have checked your ticket and we didn't say we forgot and we have explaint it for you.
Please rest assured that we will contact you again about this issue.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service
I ordered some items for my wife from Trendsgal, and received exactly what I ordered. The only problem I found is that you have to watch the sizes. I knew these fashion were made in China, and took a chance. Shipping was fast... faster than stated, and quality was okay considering the price. Every item I ordered was exactly as shown on the website, so there were no surprises... except as I said earlier... watch out for sizes, as a lot of items are made small. You need to order larger than stated! Otherwise, I found no problem with this site! AND customer service on this site gets back to me sooner than any other I've encountered via email!
Stylish Scoop Neck Long Sleeve Bodycon Spliced Women's Dress
SKU: ******* excellent fabric that molds to anyones figure.
Very nice quality and design :)
Trendsgal is the best way and cheapest way to find the cutest and latest trends. I love shopping on trendsgal.
My order was expected to deliver on the 16th but yet I have failed to receive it. You all are giving me the run around. You told me that you all shipped my order but when I contacted the carrier provider they said that you all have not shipped anything to them. They said that only a label has been created and that was on the 16th. If you all do not fix this solution soon I will be suing because this does not make any sense at all.
Dear Mary C.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
Here is the tracking link and you could track your parcel:
http://webtrack.dhlglobalmail.com/
Please rest assured that we will contact you to offer more details.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards
Trendsgal Customer Service
The items received took a long time to ship to me in the USA. When they did come, they were actually very cute and decent quality for its price point. However, the sizes were totally misrepresented on the website. Sizing charts stated 33 inch waists and 42.5 inch hips for 2XL articles. However, the products had a hip of approximately 26 inches!
When I contacted Trendsgal about my products received (including pictures with rulers, like they requested), they did not offer a refund, stating my articles are not covered under warranty. I am a frequent online shopper, and this is literally the first time I have EVER had to contact my credit card company to dispute with a merchant.
I would never recommend buying from them unless you like the essence of surprise with sizing.
Dear Carly V.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please check our warranty and return policy http://www.trendsgal.com/warranty-and-return/
"Items which are exempt from refunds, exchanges or replacements include all apparel listed under the underwear (women's intimates) and swimwear categories."
Please rest assured that we will contact you to offer more details.
Thank you very much for your cooperation.
Kind regards
Trendsgal Customer Service
This is a warning to whomever actually runs this fake business; I'm a legal studies major who is now working at a law office, I've shown your website to my boss and had him dial your so called "customer service". Needless to say, he was not impressed by your out of date answering machine. I've even shown him the poor quality jackets that you had the gall to ship me and he actually became more pissed off. We are currently in the process of tracking down your actual residence, but in the meantime, if you'd like to keep your "doors" open, I'd suggest you actually start working on fixing your phones, your customer service, your payment plans and return policies as you cannot give the "No Refund" $#*!, and anything else that we haven't picked up on. If you have any questions on what you need to do then message me at any point in time and I'll have my boss get back to you as soon as possible.
Also, yes I know, I already received my full refund on this old purchase forever ago; nice to know that you FINALLY got back to me on that here on this website. Failures.
Dear Alyssa L.
Thank you for taking your time to write your review.
We very much regret issue and fully committed to resolving it to your satisfaction.
We have taken care of your complaint and offered a resolution via the ticket center.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards
Trendsgal Customer Service
About the business
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ashikia R.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind providing us your valid order number? Please kindly check your Spam or Junk emails for the order number related to Trendsgal. Com.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Have a nice day!
Kind regards,
Trendsgal Customer Service