TrendsGal Reviews Summary
TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrendsGal most frequently mention customer service, tracking number and credit card. TrendsGal ranks 358th among Fashion Jewelry sites.
I do not recommend this company or their products. The products are not true to quality, size or color, they are more like dollar store item's, very cheap junk. Shipping is very expensive and long.
Great service. Received all items neatly and in a timely fashion from coming overseas.
I placed an online order with trendsgal for $150 and i was really disappointed when i received it. Very cheap poor material, the colors are faded and looked as if it was used before. More over the sizes are not fitting. Their large size is actually an xsmall. Dont ever trust these people. Their stuff looks really good on line but actually it's very poor cheap quality.
Dear angie e.
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team. Please rest assured that we will contact you to help to solve this problem.
Thank you very much for your collaboration.
Kind regards
Trendsgal Customer Service
I ordered several times from TrendsGal, and i am quite happy with products i received.
I have a small shop and i order from TrendsGal to my clients, and by now everybody were happy!
Another important thing is that price level is cheaper for clothes than for example in other shops, which offer the same assortment.
Of course there were some products, which were not so good quality as i expected, but the price for them was too low and i do not complain. Overall, i am very satisfied with products and delivery - personally i always order via DHL - delivery and service and products are very very good!
Im not sure how clothes are yet, but theyre wigs are pretty nice looking: 3
Also, the shipping came earlier then i expected, so i cant complain really.
I had over 28 people order from me for a couple of items. About 10 of those people actually received the items. They said they could not track the orders. They upped the days to 60 days to wait. I did finally get 2 refunds from them, but they started pulling back on me then. You had to pay $3.99 a month for membership - my membership ran out on me so that was the end of that. I wasn't about to keep paying a fee to stay there and fight with them. In the meantime, I had to refund my customers all their money back so it was a very losing battle for me. Won't go there again.
Dear Pat R.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Trendsgal Customer Service
I saw the website on face book and started looking at it and was very impressed with the pices. I placed an order on Saturday, which I knew I wouldn't see any movement until the next couple of business days. We'll a couple business days went by then a few and I started getting worried so I started looking at the reviews and thought I had been scamed. I sent a ticket in to ask about the processingredients time as I had never used the website before, not expecting a response. Much to my surprise I did get a response back the next business day explaining how their processing time works, and that my order ad been finalized and the tracking number was included.
The reason I only gave 4 stars was because I would like to see the processing time cut down, I can see a 1-2 business days but personally I think 4-5 is too much.
I will be ordering from this site in the near future and will inform my friends of it as well.
I have a special Christmas event forthcoming and late one evening I was online and ran across trendsgal; the outfit look really nice online and I should have been more cautious. But I've been had; the dress actually look like a night gown. Thin, Cheap, Polyester. Please do not order from this site you will be very disappointed. I have a black dress that I'm willing to give to someone and it smells
Dear Harriet D.
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
Please kindly refer to our return and warranty Policy
http://www.trendsgal.com/warranty-and-return/
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience.
Kind regards
Trendsgal Customer Service
For all the people having problems you can set a dispute with paypal and GET YOUR MONEY back if you didn't receive the item or if the items weren't what you expected. That is why I love using Paypal. If you are scammed they will help you and you will WIN and warn your friends from this TrendsGal chain of companies.
The paypal dispute is for transactions that are maybe 45 days or less old unless they changed it, but if you didn't get your things in a month just dispute with paypal as quickly as you can and get your hard earned funds returned to you!
You stole my money, I buy Christmas presents for my children and you did not send me my things. You are liars
Dear Fd d.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Trendsgal Customer Service
Ordered 4 wigs. Shipped out in 3 days and arrived after 22. Everything was in perfect condition and looked exactly what it did in the picture!
I loved the clothes I got from trendsgal, they looked great and the were very inexpensive. I had a good experience with their customer service and received my package on time with everything I ordered. I will definitely shop there again!
I ordered my product on 10/28 I got an email saying my product was shipped out, but that number obviously doesn't work cause I cannot track my stuff, I'm very disappointed because I ordered my stuff to wear to NY, I live in Atlanta & I purchased a coat off trendsgal.com & it's probably not gonna be here in time for my trip
Dear Melissa I.
We want to start by thanking you for notifying us about the issue.
It is never our intention to upset any customer.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We will send you an email about the details, please kindly check in time, hope we can resolve together.
Thank you very much for your cooperation.
Kind regards,
Trendsgal Customer Service
I paid for expedited shipping so I could wear one of the dresses I bought to a wedding... It is coming up on a month and there is no sign of a package, email, nothing. It is very disappointing! I am try to give the benefit of the doubt because my two orders were pretty large but, I paid for something they clearly cannot hold themselves to. After reading all of these reviews I am very worried I will never see anything I ordered. This is the first time buying clothes online so it sours the whole future of me ever doing it again!
My order has apparently just been processing this whole time with no intent on ever shipping!
Order Number: G************** & G************** I would love to know what the delay is...
Dear angela b.
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Please check your tracking number and tracking site and we have shipped them out.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service
Attention Buyers! Don't order anything from this company, neither Twinkledeals, Zaful, Trendsgal, SammyDresses, DressLilly and a few more. They take your money and never send you the merchandises. The items that I have received are very, very bad quality, ugly, completely different from the pictures. I dumped them all. That's why I am not excited to receive the 3 that are missing, because I will do the same dumping them because they are embarrassing crappy. Let's join to keep posting to avoid other customers to get in the same situation.
Hi everyone I just want to give you all an update on my Trendgals order. I place the order on 11-10-15 and after threats and fake shipping numbers and photos of fake packages 17 of my 18 items arrived yesterday 11-20-15. I have never done business with a company that you can't call. Even though I received my package doesn't mean their practices aren't shady and I was so ready to start proceedings of I didn't receive my items by today. PLEASE PLEASE PLEASE investigate before you buy!
Thanks everyone
Dear Jay H.
Thank you your feedback.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please check your ticket and we have explained this for you and we shipped them separately because the different warehouses and please check your tracking site.
Thank you very much for your cooperation.
Kind regards,
Trendsgal Customer Service
After Seeing These Reviews I'm Starting To Regret Ordering From Here... Made My Order On The 11 & If It Takes That Long Ill Call My Bank. I Hope I Get My Things On Time But Guess We Shall See. Update 11/28/2015, Still Nothing And Can't Get In Contact With Anyone...
Dear Autumn L.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Your case has been taken cared of by our support team. Please rest assured that we will contact you to check it and solve it as soon as possible.
Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service
NEVER buy from them EVER! I had an order or $21 which I ordered 4 months ago that never came! They want to refund me 50% which they say is $5 or make me pay $15 to ship my order again! They are shady and do not stand behind their product. It's everyone else's fault but their own! NEVER AGAIN!
Dear Taylor T.
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
However, please note that it is the responsibility of shipping company and we'd like to confirm if you didn't buy the insurance.
Once again, we cannot apologize enough for any inconveniences this case may have caused you. Please leave your order No. So that we could contact you.
Kind regards,
Trendsgal Customer Service
Dear Sir/Madam
I read alot of bad reviews about this company but now i saw for myself... i did not get my entire order. Alot of my items are missing... Please send me a gift card to cover the cost of my items plus my shipping cost i paid... i work hard for my money.
I did not get these items listed below:
http://www.trendsgal.com/p/wholesale-product-*******.html
http://www.trendsgal.com/p/wholesale-product-*******.html
http://www.trendsgal.com/p/wholesale-product-*******.html
http://www.trendsgal.com/p/wholesale-product-*******.html
http://www.trendsgal.com/p/wholesale-product-*******.html
http://www.trendsgal.com/p/wholesale-product-*******.html
http://www.trendsgal.com/p/wholesale-product-*******.html
http://www.trendsgal.com/p/wholesale-product-*******.html
I ordered an item on 10/19. It was collected from a "Hasaan". I counted the days, & expected my outfit last week Thursday. I have been trying to contact this company for days... hour after hour... nothing! I am waiting for PayPal to return my money. Do not buy from this site. And, if you look at the responses, it is a generated one.
I want my money back & hope you are arrested for the fraud you commit daily to people. Just not fair!
Dear Tilly R.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Trendsgal Customer Service
About the business
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Debbie W.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Have followed up your case and our team has solved it for you in the ticket.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards
Trendsgal Customer Service