TrendsGal Reviews Summary
TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrendsGal most frequently mention customer service, tracking number and credit card. TrendsGal ranks 358th among Fashion Jewelry sites.
Sept 1,2015 made order today is 11/12/15 I have made several ticket request... THATS A WASTE TIME. BULL$#*! RESPSONSE... YOU WILL NEVER GET YOUR ORDER! THEY DONT PROVIDE A TRACKING NUMBER CAUSE THEY TAKE YOUR MONEY AND DONT SEND ITEMS
THIS IS TOTAL RIP OFF!
This site is a not a scam! I received all mine! You just gotta be patient, everything looks so nice. Will definitely order more...
I placed an order that took so long, ( I used PayPal) if you use PayPal call them they will get your money within 12days guarantee, if you paid by check, or debit go to your bank and they will get it back, other wise call your credit card company, I don't know how that works..
Dear chautuaqua N.
Thanks a lot for your critical opinions, we value every customer’s opinions.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number, so we can offer you a better solution.
Thank you again for bringing these matters to our attention.
Kind regards
Trendsgal Customer Service
I have been waiting for 2 months since they took my payment. I have been trying to contact them and they just give me some silly support tickets. After I checked those tickets, no useful information there. Really REALLY not happy. The only thing I AM happy about is that I didn't spend a ton of money on them so I only ordered one piece of clothing (wanted to buy more though).
Dear Anna k.
We want to start by thanking you for notifying us about the issue.
It is never our intention to upset any customer.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We will send you an email about the details, please kindly check in time, hope we can resolve together.
Thank you very much for your cooperation.
Kind regards,
Trendsgal Customer Service
I paid for my items but they have not been shipped two weeks later and yes I got standard shipping and I'm fine with waiting but you can't even get it out. Will never order again and I got a lot of stuff. They suck go to wish. SCAM
Dear Jessica W.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team. Please rest assured that we will contact to your expalin it for you.
Thank you for your support and patience.
Kind regards
Trendsgal Customer Service
It's been over a month and I still haven't received my order. The number that company has on file doesn't even work. I WANT A REFUND
Dear VICKY O.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer.
Kind regards
Trendsgal Customer Service
I ordered my items 2 weeks ago still have not got them. I cannot find a valid way to look up the tracking it keeps coming up invalid. Really feel like I have been scammed.
Dear Theodist J.
We want to start by thanking you for notifying us about the issue.
It is never our intention to upset any customer.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We will send you an email about the details, please kindly check in time, hope we can resolve together.
Thank you very much for your cooperation.
Kind regards,
Trendsgal Customer Service
I have used this company several times, and have never been disappointed! Customer service is ALWAYS helpful, I always love the products, and they are very good about replacing lost items with the best customer service! Highly recommended!
I ordered a few items the end of August and never received my package... nor a refund!
Dear Schlyn L.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Trendsgal Customer Service
I ordered 3 items 2 months ago and still have not received!
Dear Heather B.
We want to start by thanking you for notifying us about the issue.
It is never our intention to upset any customer.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We will send you an email about the details, please kindly check in time, hope we can resolve together.
Thank you very much for your cooperation.
Kind regards
Trendsgal Customer Service
What trendsgal is Sayin to its customers are pure rubbish... Ain't no way, shape or form are we to pay for tracking information when we paid such high prices for shipping... I would not encourage anyone to shop at trendsgal again. I will stick to my LovelyWholsale as I always get my stuff on time and never a moment of doubt with them... This is and was my first and last order I will make at trendsgal... Customer service is $#*!ty ND same reply to "be patient". I have been patient for 2mnths now...
Dear Carissa l.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time. Please leave your order No. Here so that we could contact you.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Trendsgal Customer Service
Order number: G**************
I love the products and the customer service is GREAT, they always reply in a timely manner, I am able to track my packages and all, although I do not agree with having to pay $1.99 to track your package, I am grateful that they do have that option. Anyway, GREAT SITE! LOVE IT!
So this seems like its a scam from what EVERYONE says so why don't you just go to Wish and buy these SAME outfits and products
Dear samantha m.
Thanks a lot for your critical opinions, we value every customer’s opinions.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number, so we can offer you a better solution.
Thank you again for bringing these matters to our attention.
Kind regards
Trendsgal Customer Service
I still don't have a reply to the ticket I put up 1 days after I ordered 3 items from Trendsgal. My ticket number is T*******374 for order number G**************. The amount has been paid for this order and even if you don't want to resolve my issue, at least ship my order! No one picks up the phone when I call and I am starting to lose faith in this website. I might never order from it again!
Dear Har$#*! A K.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please note that we have replied your ticket and chage the order according to your request. Please check it.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards
Trendsgal Customer Service
These people or $#*! hoes they or a complete scam they will act like they sent your items in thin take your money in want send u $#*! I spent 13 dollars on them in I hate I did never ever again this site need to be shut down
Dear Bresha H.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience.
Your order is on the way, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
Please leave your order No. Here and we are waiting for your reply to solve this issue together.
Thank you very much for your understanding.
Kind regards
Trendsgal Customer Service
Plz i made an order from this site when i was checking it through the website i found it closed already when i sent email they said that they shipped it out already without even confirming or giving me tracking number & when i asked about it they give me one which is wrong they said that it will be shipped by tnt & it will take maximum 7 days & later they told me that it will take 25 days plz i need asolution for this problem
Dear abdullah a.
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
I have followed up your case and our team will solve it for you in the ticket. Please leave your order No. Here.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards
Trendsgal Customer Service
http://www.ic3.gov/complaint/default.aspx?
FBI can and will shut them down. Money runs the world and they're taking it from us. Make a change with all your voices becoming one. Shut these f***ers down.
Wow! Good thing I looked up the reviews before making a wholesale purchase! As soon as I realized the website's "live chat" always referred me to a pop-up saying to try during business hours, I had a feeling Trendsgal was a fraud because I had tried every hour everyday of the week.
I also don't understand why shipping is so high when I purchase products from China all the time, and most times it is free or reasonable. Especially after reading these reviews and Trendsgal's reply for untimely shipping is due to being an "unregistered parcel." For that expensive shipping price they should know should be able to track their items and have them mailed a lot sooner than a month!
I have even looked up multiple sites like this one such as Rosegal, Romwe, SammyDress... they all have the EXACT SAME products and all have similar TERRIBLE reviews.
Dear Maile L.
Thanks a lot for your critical opinions, we value every customer’s opinions.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number, so we can offer you a better solution.
Thank you again for bringing these matters to our attention.
Kind regards
Trendsgal Customer Service
I KNOW YOU ARE LOCATED IN CHINA AND REALLY I DO NOT CARE ABOUT YOUR LOCATION. I CARE THAT YOU DO NOT DELIVER ON WHAT YOU PROMISE. I ORDERED ON THE 17 OF OCTOBER 2015 AND IT IS STILL SHOWING PROCESSING IN YOUR SYSTEM.NO EXPEDITED SHIPPING AND NO RESPONSE TO MY EMAIL. WHEN I CALL YOUR NUMBER ON THE WEBSITE IT SAYS MAGIC JACK NUMBER IS NO LONGER AVAILABLE. YOU GOT YOUR MONEY WITHIN 48 HOURS. I CAN FIND A SITE TO SEND ME CLOTHES FROM CHINA AND NOT BOTHER WITH SCAMMERS LIKE YOU.
Dear Patrice W.
Thank you so much for your important feedback.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Due to delays in the delivery date supplier, we can not schedule delivery and we are always changing the stock due to the large amount orders, please be assured that we will be a full refund if there is no items you want.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. Please leave your order No. Here. Hope we can resolve the problem soon.
Kind regards,
Trendsgal Customer Service
I ordered my items on 08/22/2015 and was told 4-6 weeks on shipping, here it is 10/30/2015 still no package. Keep getting the run around about our postal service being the issue, but the tracking number is fake. I am so aggravated I just want my money refunded now.
Dear Jamie s.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience.
Your order is on the way, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
Please leave your order No. Here and we are waiting for your reply to solve this issue together.
Thank you very much for your understanding.
Kind regards
Trendsgal Customer Service
About the business
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dee b.
Thank you for notifying us of your complaint.
We very much regret issue and fully committed to resolving it to your satisfaction.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards
Trendsgal Customer Service