TrendsGalReviews 876

Recently I ordered a skirt and a jacket from this website, the emails i received from them are extremely cryptic and unhelpful i filed a complaint with them about shipping time because it said i would receive it in 6-25 days when i payed for priority shipping and it should've come in 6-8 days. Eventually i got it on time for Halloween but the jacket i got looks nothing like the one they show online. The one online is bright pink and thick. The one i received was a dull gray-purple color that was extremely thin and made of cheap material, also it was really small on me when it should have been the opposite because i am a medium and i ordered a large size. Also i tried calling numerous times and i got no answer which makes me feel like an undervalued customer. I would not order from this website again and i'm telling all of my friends not to also. Im trying to send back the jacket and im really hoping they will give me a full refund, but we'll see what happens because iv'e read many bad reviews on this website and would not be surprised if they did not give me a full refund. Overall, this website could do so much better and makes the customer feel very unappreciated.

I had ordered 3 different orders and after waiting 2 months to receive them and after trying to call all the phony phone numbers and trying to write them using their form that never worked no matter how many times and ways and of course the tracking numbers did nothing to help. I rembered I used PayPal to pay with. Thank goodness or would have been out of $65. Contacted them and they got right on the case and did research and got my money back from these crooks. I learned my lesson.

I filed a fraud complaint with Paypal and the Federal Trade Commission. People you can do the same thing.

File a Complaint About Online Purchases

If you have problems during an online transaction, try to work them out directly with the seller. If that does not work, file a complaint with:

Your consumer protection agency.
The Better Business Bureau (BBB).
The Federal Trade Commission (FTC).
Your state Attorney General.
Econsumer.gov, if your purchase was with a foreign retailer.
If you made your online purchase using your credit card, you can dispute the charge with your credit card company.

And is this company is in China why did a person with a Middle Eastern name (Hassan) accept my Paypal payment? I was expecting more of an Asian decent name.

Order No. G**************, so after numerous emails, including threatening to report them to the BBB; I received a PAYPAL email... not even from TrendsGal, with some random name on it 'Hassan Hassan' and my order number; which was the only way I knew it was from the Trendsgal order. The kicker...?! I paid $12.79 for this crap. My refund is $7.22. So I paid over $5 for this headache. No explanation from them whatsoever as to what gives them the right. AND my refund can take up to 30 days. I am reporting these scammers to everyone I can. Those who received their items and were happy with their purchase seem like a pretty small fraction of their customer base. I see them going away or re-inventing themselves as another website scammer under a different pseudonym. Really, really BAD! I wish I would've know about this site before I spent my hard-earned money for this kind of treatment.

Hello again,
I'm still very annoyed at being ripped off and Conned by Trendsgal and have pursued taking action against them...
I have received some information already;
The first part was that if any of you paid by PayPal like me, you might be able to claim the money back off them... BUT...
My case is being looked into by trading standards.
I spoke to a representative today from the Consumer Services on behalf of Citizen advice bureau and explained what this shonky company are doing and have done to me and all you others.
I would advise anyone who has a problem with Trendsgal (or indeed any other business of course) to speak to them. It is more likely that a company like Trendsgal will be dealt with if we work together in the masses as they are of course over seas.
If any of you want to pursue a case against them like I am; telephone ******* 04 05 06. They have 3 call centres across the UK apparently. So what's to lose? Apart from your money and patience with Trendsgal, no doubt...

Good luck and if I have any other news I shall let you all know.

All the Best
Amanda

Trends gal... do you have an automated response... as you have asked me to "leave my order number here"... if you had really read my review... you would have read my order number... but so you can see it "here"... again it is: G**************... and how about replying to my MESSAGES if you are concerned with my bad experience... better still... just put my money back where it came from... then I'll be happy...

31/10/2012: I am happy to say I have received a full refund. The dress I received was nothing like the picture shown on the Trendsgal website... more dishonesty. Initially I was offered refund for price of item only... but I had paid for expedited shipping-so that was double the price of the item... and was no quicker to arrive-hence, I was not happy with that offer. Dealt with "Farah" again, and got all my money back... gratefully, but with disappointment that this had to occur in the first place! Pity these dishonest sites can't be wiped out...

I ordered 5 things and got 4. The other item was sent a week later due to being out of stock! Took 20 days but all the lingerie I got was worth the wait! I'm a size xs-s and everything was one size and fits me perfect! The quality is good it isn't perfect but then I have bought things from Victoria's Secret that fell apart. So time will tell. For what I paid.$2-6 each item I am VERY happy with what I got and will be buying from them again!

They have the cheapest stuff to buy, i bought my stuff it took exactly the same time they said it will arrive to get to me. There customer support was supportive, what I found out is that you have to be patient to understand who is replying your questions or stuff like that.As a matter of fact there products is EQUAL to the price tag even better as the case may be. I AM A SATISFIED CUSTOMER AND WILL BUY MORE. No scam, no game, it's real Fellas.

Trendsgal, since this seems to be the only way too contact this business, please refund my account. I was hoping to at least have gotten a response from you based on my previous message but nothing. All I wanted was to have my items that I have been waiting to long for be shipped out to me today, but after the response, or lack there of, I am just requesting a refund. This is My order number G**************. I am really appalled at the reviews on this company for years and yet you haven't made an effort to fix the problem, which seems to be shipping.:-(