TrendsGal Reviews Summary
TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrendsGal most frequently mention customer service, tracking number and credit card. TrendsGal ranks 358th among Fashion Jewelry sites.
Ordered an item on August 14th and noted an error in my shipping address, I contact customer support within the week and asked if I could make a change to the address or cancel my order. I was told I had to wait until Oct 14 to place a missing order report, which I did, and I still have not heard anything back.
Hopefully this gets resolved as I enjoy your company's products but this makes me not want to use your site anymore.
Order Number GG**************
This is the worst mess that i have ever heard of. Whish i would have kept my money, Liers. I Dont even have a tracking number.
Dear Barbara C.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Trendsgal Customer Service
I ordered my items oct. 1st 2015 and received it today October 20th. Out of the 5 items one was semi decent! Everything else looks like a amateur with cheap material taste sewed the items.
I'm not expecting anything fancy with the pricing... Altho it shows address in U. S, it apparently ships out of China. So the extra I paid to receive the item in 5-8 business days was a waste.
I recieved a tracking number... however no business that I could track the number from. I have emailed the support center twice with No response. But I still get all the new ads for new sales! So obviously not spam.
Luckily I purchased thru Paypal... so if nothing by 25 days I'm submitting a request for refund. That's what I like about Paypal.
And it Trendsgal attempts to put one of their common replies to the reviews that are identical. So obviously sincere...
The order number is GG**************
Ticket ID *******0487
Dear Joy S.
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service
I ordered my stuff August 4 2015. Today is October 20 2015 and i still dont have it. I paid over 35 dollars and got NOTHING! I have been goin back and forth with them and they just keep replying with the same thing. "Check address" "check post office" thats all i can get out of them. I know the prices are cheap but really 9 times put of 10 you dont get your stuff. I will never use this website again nor will i recommend it!
Dear Emily F.
We want to start by thanking you for notifying us about the issue.
It is never our intention to upset any customer.
Because it is an unregistered parcel, it may be slower than other shipping methods.
Please leave your order No. Here so that we will send you an email about the details.
Thank you very much for your cooperation.
Kind regards,
Trendsgal Customer Service
WARNING!
Do not order from here! (Rosegal, Dresslily and Twinkledeals)
They come from China and it takes forever (months)! When your order finally comes in, its nothing but JUNK! It doesn't even look like what the model are wearing! A lot of people do not even get their order! They never message you back and you probably will never get a refund! The worst quality of clothing, 10 times worse than the Dollar Stores! DON'T WASTE YOUR MONEY!
It's not spreading gossip. I have tried emailing and private messaging you many times and you don't reply. It's out of my hands now, PayPal is reviewing it.
Dear Tammy H.
Thanks a lot for your critical opinions, we value every customer’s opinions.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number, so we can offer you a better solution.
Thank you again for bringing these matters to our attention.
Kind regards
Trendsgal Customer Service
This is the worst website ever, i ordered for $162 and it was a three day shipment but now i haven't receive anything and it from September now we're in October 20 th... i want my money back or ship my order..
Dear Sandlie C.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time. Please leave your order No. Here.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Trendsgal Customer Service
I am in the same boat with all of you ladies. I made my purchase on Aug 30th and still have not received my items. After reading all these reviews I do feel that this company is a scam. Too bad I really didn't want to believe that this site was too good to be true..
Dear Olivia D.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Trendsgal Customer Service
I placed an order on August 23,2015 for an upcoming Halloween party knowing full well that with the inexpensive price that I could not count on a high quality item but afterall it was just for a costume. What I did not expect was that I would not receive the item at all! Very disappointed with the company and have initiated a dispute through PayPal.
Dear Mike B.
Thank you for taking your time to write your review.
We very much regret issue and fully committed to resolving it to your satisfaction.
Your case has been taken cared of by our support team. Please leave your order No. So that we could contact you.
Thank you very much for your cooperation.
Kind regards,
Trendsgal Customer Service
Are these children's sizes? I ordered two XXL bathing suites. XXL should measure 40-42 inches (101.6-106.68cm) in the waist. The ones I ordered are at least half of that measurement. This is very upsetting. I waited eagerly for nearly a month for these to arrive and now have to return them. Surely the shipping is going to cost more than the cost of the bathing suits.
Dear Gretta H.
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and will offer a resolution via the ticket center.
Please leave your order No. So that we could contact you.
Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service
My package was due 16 days ago. I read the reviews a few days after I ordered my package, and now I'm really nervous. They took about $40 from me, and shipping was super overpriced. I paid $15 for shipping alone, and it wasn't even a heavy package. I wouldn't be surprise if this was a fraudulent website. The service was okay, but I can't say much about a company that stole my money.
Dear Nicole F.
Thank you your feedback.
Please be assured that we will try our best to help our customer to solve their problem.
In addition, the shipping fee is charged by the shipping company. We will contact you to offer more details.
Thank you for your support and patience.
Kind regards,
Trendsgal Customer Service
I was going to order from trendsgal buttttt looking at these reviews I decided not to. Trends gal stop trying to make excuses for yourselfs, you already screwed up many time. I'm glad I didn't spend my money there.
Dear Cherokee J.
Thank your for your message.
Please note that we are certificated by paypal and others and we are always trying our best to solve customers's problems.
Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service
KEEP AWAY REALLY BAD COMPANY NO SUPPORT NO GOODS AND NOT LICENSED WITH PAYPAL AS THEY CAN FIND NO TRACE OF MY PAYMENT THIS IS FRAUD. THEY EVEN AFTER THIS REVIEW HAVE THE NERVE TO REPLY AND SAY ITS UNFAIR!*!* 20 TIMES I HAVE CONTACTED THERE ""SUPPORT CENTER! THEY ARE HAVING A LAUGH WITH THAT ONE! SENT MY ORDER NUMBER 20 TIMES STILL NO GOODS! STILL NO REFUND! DO NOT BUY FROM THEM. YOU HAVE BEEN WELL WARNED. ALL THESE OTHER COMPLAINTS CANNOT BE WRONG!
Dear june g.
Thanks a lot for your critical opinions, we value every customer’s opinions.
It is unfair to spread rumors about our site without providing your valid order number which can prove you did shop on our site, which can prove your opinions is true.
Please kindly forward us your Valid order number, so we can offer you a better solution.
Thank you again for bringing these matters to our attention.
Kind regards
Trendsgal Customer Service
I purchased items and never got tracking number or received my items. They stole about 900$ from my account and tried to get away with it before I cancelled those fake transactions, Shame. Take your business elsewhere and RUN
Dear Tish B.
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your case has been taken cared of by our support team. Please give us your oder No. So that we could contact you.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards
Trendsgal Customer Service
Never got our item. Never got a response from their customer service. Never got a refund. The order number and tracking number they gave us did not work on their own website's customer service link. We had to dispute the charges with our credit card company to getthe money back - which is tidious and frustrating.
Dear Selcuk I.
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Please leave you order No. So that we will solve your problem in our Support Center.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards
Trendsgal Customer Service
Everyone's pissed about they're orders not coming in right away, but did they eventually come in? How were the clothes? Minus the long wait of shipping, are the clothes worth it?
It's had to judge products you don't have and people that aren't there... Scammers point blank so sad to see jerk offs take money from families, single mothers ect.
Dear jackie l.
Thank you so much for your important feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your order is on the way at present, as it’s flat rate shipping with unregistered mail you chose before, the shipping time is slower than other shipping method, please kindly wait for it patiently.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Please understand that we are more than willing to assist any customer.
Kind regards
Trendsgal Customer Service
DO NOT ORDER FROM THIS WEBSITE... I placed my order on Sept. 3rd and received a confirmation email Sept. 4th that it had shipped. I was so excited. Today is October 16th... WAAAYYYY past the 25 business day maximum. These people are nothing more than scam artists and I wish I had read the reviews before purchasing anything from them. For the Trendsgal Company, my order # is GG************** and expect it to be on my doorstep by October 23rd, 2015, which is more than enough time to complete my order. If not, my lawyer has been advised to proceed with the paperwork. Thank you
Dear kristen d.
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your understanding.
Kind regards
Trendsgal Customer Service
Well I ordered something on the October 6, and got an email saying it was shipped on October 13 and when I check my shop order it has my city and state so I guess ill have to wait and see huh
Its so obvious that the fat bloats in England, the master schemers of trendsgal.com put in shill reviews lauding the excellence of the company. Don't be disswayed by this nonsense propaganda, I'll bet there's one out of three hundred (if even one) who at least got her package and is satisfied with the product. This ugly business is giving a black eye to the faithfulness of all online merchants.
Dear --------- c.
Thank you for your important feedback and for letting us about your experience with us.
First, we want to offer my sincerest apologies to you for the issue.
However, we must clarify that:
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Please leave your order No. Here if you have any problem. We will try our best to help to solve it.
Best regards,
Trendsgal Customer Service
About the business
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Zoey A.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your understanding.
Kind regards,
Trendsgal Customer Service