Travelzoo

I was recently watching a deal for Aruba on Travelzoo. It was an extraordinary deal at the Hilton in Aruba for $249/night during the winter months of 2018. I was skeptical to book with this sight after reading all these reviews. On Wednesday, August 9th, I called travelzoo twice and spoke to 2 different reps about my concerns. I explained to them that this trip was for my honeymoon and this was the only possible way we could afford trip of our dreams and stay at the Hilton. The first rep assured me the deals were going on until December 2017 and she eased some of my concerns. The second rep again relieved my concerns and I also assured me that this offer had no expiration. The other deals specifically stated expiration dates, this one did not. On August 12th I went to book my honeymoon through Travelzoo and the deal was no longer accessible! I have emailed Travelzoo with no response and have also made 3 phone calls to unhelpful reps who can't seem to differentiate the Hilton and the Hyatt! I am beyond disappointed in the removal of the offer, especially since it did not state a specific expiration date. I have called and pleaded with the reps to help me, this was my only hope for an affordable honeymoon. I have been searching for comparable offers and none compare...

I had decent experiences with Travelzoo if the payment is made to Travelzoo. However, they are unfortunately promoting scam-oriented companies and value profit over loyalty. UTO Vacations is one of them. I bought Barcelona vacations for $499 each for two. UTO offered me 30 months of company credit in exchange for canceling my trip but offered me the price of $1200+ for each person. When I refused, they cancelled my trip and gave me no other option. Travelzoo did not care. In the end, and after too many emails, I got back $800 (they cut $200) after one year. So the scam is clear. They offer too low prices, they get your money and keep it at least one year, and they cancel the trip and offer you two to three times higher prices to use in the next 30 months, or refund you after a year with a cancelation penalty of $100 per person, although they are the one cancelling your trip. The trip is not available even if you want to go! Terrible scam and shame on Travelzoo. What is worst is that even after many similar complaints, Travelzoo is still promoting UTO Vacations!

Cancelled on line and did not get my refund. Now they will not refund. Can not use credit as the government as put a lock down on BC. DO NOT BUY UNLESS YOU CAN GO FIR SURE AND YOU THE GOVERNMENT WILL NOT PUT A LOCK DOWN ON TRAVEL. TRAVEL ZOO THE WORST COSTOMER SERVICE.

We have purchased numerous vouchers over the years and had many great experiences. Always keep an eye out for upcoming deals.

On August 25th, 2013, I purchased a travelzoo voucher for $29 for 6 bottles of wine. There was an additional charge of $19.99 for shipping and handling to be paid separately. However, my credit card was charged $118 for shipping! I contacted travelzoo for assistance and received an email stating I should contact WSJ Wine directly. I sent 2 emails to WSJ Wine but did not hear from them. I contacted my credit card company seeking a refund for $29 from travelzoo and $118 from WSJ Wine. My credit card company was able to get WSJ Wine to refund the $118 but travelzoo refused to refund my $29 because the voucher was non refundable! Under their refunds policy, the first line states: " We offer full refunds within 7 days but in a deceptive way, they add "all sales are final on date-specific events." The refund policy also states, "in the event of merchant misconduct, we will help you." No, travelzoo did not help me. Their customer support, Cortni, sent an email telling me to contact WSJ Wine directly. I was and am very frustrated and would like my money back!

I don't really know if this reflects badly on the restaurant, or on travelzoo, so I am covering my bases and saying it's BOTH. I had purchased a $25 deal at Kahunaville in Las Vegas for 5 drinks at the bar and when I had gone up to the bar to get them, I was avoided like the plague. I waited until after we ate to try again... and still took a good 15 minutes for someone to finally wait on us, when it wasn't even that busy since it was the middle of the day during the middle of the week. He was TOLD by someone else to go wait on us, and rolled his eyes as he walked over. We couldn't figure out if it was because I was holding a piece of paper and they assumed it was a coupon... or if it was because we weighed more than 120 pounds. I can honestly say, it was the worst Vegas experience we had, and we will never go to that bar again. If you're not going to help the customers, then don't offer the coupon! If we would've had a good time, I would've tipped well, but since the service WAS SO BAD, we walked out after one drink. (Which I'm sure was their original goal anyways). It's too bad also because the food and service at the restaurant part of Kahunaville was VERY good. It upset my friend so much that she actually went on a diet when we got back home.: S

I purchased a voucher for $29 for a fandango move and restaurant.com dinner. I purchased it months ago and had actually forgot that I had it until I received an email from Travel Zoo that it was about to expire. There was a linik in the email that requested the voucher # then brought me to Fandango. I clicked on the link selected two tix for a movie it required me to enter my credit card which I did. When I completed it I realized I had actually been charged for the tickets. I emailed Travel Zoo to find out if this was correct (I had already paid $29 for the voucher) and they told me I did not follow the instructions on the voucher that I should have gone to restaurant.com first. I explained I am a brand new customer and I had clicked on the link in the email they sent me. I explained I had already purchased movie tix and would not be able to go to two movies this weekend and could they refund the voucher since I could not use it. They said they do not provide refunds and I should have followed the instructions. I explained I did not realize it would be so complicated to use their product and there must be an allowance they could make for new customers. They again said they have a no refund policy. What horrible customer service. I guess they think its better to keep the $29 than to actually cultivate a return customer. I cant imagine a company like that will last very long. Bottom line is avoid Travel Zoo. The operation they run is borderline scam They do not back the product they sell and customer service is non existent.

My husband and I who are retired 66 years old bought a trip to China & Thailand for Oct 27,22 departure and paid $1194 through Travelzoo by UTO travel. We recomended our 24 years old son and his girlfriend to buy too so they paid $1194 also Total paid $2388. After holding our money since Feb 22, UTO canceled the trip due to Covid but refuse to refund and Travelzoo doesn't refund either. We only trusted to go with UTO because of Yravelzoo that we trusted since we had taken trips with them before. They used my personal email to advertise and enable a scammer company like UTO. We were looking forward to this trip and now lost money we can't afford to lose We are planning to fight it as far as it goes.

My wife and I stayed at this B and B Sept. 13 to 15,2015.
The island where President F. Roosevelt spent many years during his younger days is delightful. Nearly half of the island is dedicated to the FDR International Park and the Canadian Provincial Park. There are many walking and biking trails and a non-working but renovated lighthouse which sits on a small island separated by a narrow stretch of water and during low tide offers the way to walk across to the lighthouse.
There are but three restaurants and a small grocery store plus a gift shop.
This B&B is delightful and is situated on a bluff facing west across a channel toward Lubec, ME.
There aren't many choices for accommodations and this appears to be the most desirable.
An interesting tourist attraction is the Tea with Eleanor hosted by the FDR Visitor Center. Free tickets to the event may be obtained at 10am, and only 20 are given out for each of two performances daily. Tickets may be reserved in advance for a fee $12.
Be Informed that this is an old house and floors creaked! In addition, once breakfast is done, there are no refreshments - coffee, tea or soft drinks and inspite of British influence, no High Tea at 4pm! Oh, also, this Owen's house does not provide a hairdryer, shampoo, conditioner or bath soap. Would we stay there again, I doubt!
Remember to take your passports.

The deal had no description saying that the hotel reservation is NonModifiable, only when I received the booking confirmation did I realize it was nonrefundable-which was fine, but who knew you can't even change the dates 1 min after you taped the wrong dates?! No where to be find on the website! I booked a 2 night sheraton hotel deal accidentally on the wrong date and called RIGHT AWAY to cancel/change but was told it was nonrefundable and non modifiable. I didn't even want the money anymore now after a month but I still feel very wronged. When I asked to speak to the manager I was yell at and the indian accent girl was so rude it was incredible. I almost bursted into tears.

They insisted the hotel has the money and when I called the sheraton they said they do not have the money hence can't change the dates.

It was a traumatic experience. I will never use travelzoo again. Honestly if I know how and has the money I would sue them. For not clearly state the facts/lie to a customer/rudeness and so much more.

BEWARE! Do not buy travel vouchers from Travelzoo. I purchased a 3 day houseboat trip voucher as a gift, trying to find a date that worked for everyone going took a couple days. I finally called the company to reserve the boat 5 MONTHS in advance and was informed the dates I wanted to travel were unavailable, I had a back and forth with the company and my travel companions a couple times and by the end 7 days had passed. I tried 30+ more dates including weekdays and weekends, all of which were unavailable. They continuously tried to upsell me to a more expensive boats and said the only time available was immediately, which was impossible due to my schedule and inability to leave work without advanced warning. I informed Travelzoo and they too called the company and had no luck finding available dates. They responded I should try to sell my voucher (even though they know there are no available dates), but offered no assistance, no credit and no refund for selling me a voucher that was unusable. I have been a customer for 10+ years and will never purchase through them or click through their site again. YOU HAVE BEEN WARNED, Travelzoo offers ZERO customer service.

Zero Star I been looking to buy my tickets over 3 weeks i finally get here thinking is my best option and has been the worst so i purchased 3 tickets knowing i would do delay of 2 hrs and just one delay coming and going when i finally finished my booking it said it didnt book i called custumer service the guy says there is no booking it didnt go through im like ok let me see my email oh yes there is a booking i give him the code he says you have 2 delays coming back i said thats impossible i been looking for this for 2 week finally got one that was ok i have a 2 year old baby i cant be doing long delays or 2 for that matter then he transfers me to another department the girl tries her best to help me but she first says to cancel i have to pay $75 each im like i just booked 1 hr ago this is ridiculous then she says to get you more or less close to that date is $350 more i was like what i cant do that! For that i would've gone to avianca with nodelays where is about the price i end up paying now with 2 delays this is very sad and the fact is i paid $50 cause thats the best she could do and i would never flight here even with vouchers or anything i will do my best to spread the word this is been horrible and i would never reccomend here to anyone i have cancel many reservations in other airlines never had a problem this is just sad & top i see tax & fees after a price that was not the price i saw at the begging is all a scam im so disappointed

I received an email from Travelzoo for a deal in Downtown St Louis at an area hotel at a pretty reasonable rate for Wed 11/23 for one night - there is a very large boxing fundraiser that night nearby so I thought it was perfect to stay close by. I booked it through the email giving all my information and never got any email from them confirming or saying it didn't go through - nothing - believe me I checked everywhere. I called the hotel directly they had no reservation - So a couple days before I'm supposed to stay, suddenly I get my email giving me my confirmation itinerary - so I call to see what the cancellation policy is since I would have to quickly see if I could still go this event and stay the night. As I'm inquiring with the customer service rep asking abt the policy - she 1st tells me they definitely sent me a msg right away on the 10th when I made reserv - making me sound like I was an idiot - uhm no u didn't send it until 11/20 - I explain that I don't want to cancel yet I'm just inquiring how long I have bc I never got any info from them - she proceeds to tell me she already cancelled it - I said what? I didn't ask u to do that I was inquiring - wth? She apologized all over the place and said she could call the hotel and when the cancellation came through they could ignore it - yeah like I'm trust that! I said never mind I'm done with Travelzoo. Beware - Very Poor Customer Service and obvious website problems if they're not gonna send u a confirmation or any type of email about ur reserv until a few days before.