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Lilian R.

Contributor Level

Total Points
89

1 Review by Lilian

  • Travelzoo

5/12/18

Zero Star I been looking to buy my tickets over 3 weeks i finally get here thinking is my best option and has been the worst so i purchased 3 tickets knowing i would do delay of 2 hrs and just one delay coming and going when i finally finished my booking it said it didnt book i called custumer service the guy says there is no booking it didnt go through im like ok let me see my email oh yes there is a booking i give him the code he says you have 2 delays coming back i said thats impossible i been looking for this for 2 week finally got one that was ok i have a 2 year old baby i cant be doing long delays or 2 for that matter then he transfers me to another department the girl tries her best to help me but she first says to cancel i have to pay $75 each im like i just booked 1 hr ago this is ridiculous then she says to get you more or less close to that date is $350 more i was like what i cant do that! For that i would've gone to avianca with nodelays where is about the price i end up paying now with 2 delays this is very sad and the fact is i paid $50 cause thats the best she could do and i would never flight here even with vouchers or anything i will do my best to spread the word this is been horrible and i would never reccomend here to anyone i have cancel many reservations in other airlines never had a problem this is just sad & top i see tax & fees after a price that was not the price i saw at the begging is all a scam im so disappointed

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Travelzoo C. – Travelzoo Rep

Hello Lilian,

Thank you for your feedback!

We are very sorry to hear that you have had a bad experience with this airline. We would like to know more about what has happened. We would like to invite you to contact Travelzoo's Customer Service Team, as we are available 24 hours a day. Please contact 1-877-665-0000 or email support@travelzoo.com.

We look forward to speaking with you soon.

Krista
The Travelzoo Team

Lilian Has Earned 9 Votes

Lilian R.'s review of Travelzoo earned 9 Very Helpful votes

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