Connie H.

I received an email from Travelzoo for a deal in Downtown St Louis at an area hotel at a pretty reasonable rate for Wed 11/23 for one night - there is a very large boxing fundraiser that night nearby so I thought it was perfect to stay close by. I booked it through the email giving all my information and never got any email from them confirming or saying it didn't go through - nothing - believe me I checked everywhere. I called the hotel directly they had no reservation - So a couple days before I'm supposed to stay, suddenly I get my email giving me my confirmation itinerary - so I call to see what the cancellation policy is since I would have to quickly see if I could still go this event and stay the night. As I'm inquiring with the customer service rep asking abt the policy - she 1st tells me they definitely sent me a msg right away on the 10th when I made reserv - making me sound like I was an idiot - uhm no u didn't send it until 11/20 - I explain that I don't want to cancel yet I'm just inquiring how long I have bc I never got any info from them - she proceeds to tell me she already cancelled it - I said what? I didn't ask u to do that I was inquiring - wth? She apologized all over the place and said she could call the hotel and when the cancellation came through they could ignore it - yeah like I'm trust that! I said never mind I'm done with Travelzoo. Beware - Very Poor Customer Service and obvious website problems if they're not gonna send u a confirmation or any type of email about ur reserv until a few days before.