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ANN R.

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Total Points
90
0
1

1 Review by ANN

Travelzoo

  • Travelzoo

“NO MONEY BACK WHEN YOU CANCEL AND TRAVEL ZOO WON'T TELL YOU.”
7/7/16

I CANCELLED A RESERVATION WITH WESTIN HOTELS MADE THROUGH TRAVEL ZOO AND CANCELED ON TRAVELZOO. IT WENT THROUGH JUST FINE BUT TRAVEL ZOO DID NOT SAY I WOULD LOSE THE MONEY THAT I PAID BECAUSE IT WAS WITHIN THE 72 HOUR TIME LIMIT. I DID NOT KNOW UNTIL I WAS BILLED. IT WAS FOR A BEACH VACATION WHEN STORMS WERE PREDICTED.

WESTIN WOULD NOT DO ANYTHING ABOUT IT EITHER.

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Helpful  (10)
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Travelzoo C. – Travelzoo Rep

Hi Ann R.,
We are sorry to hear your experience was less than perfect. Please contact our Customer Service Team at 1-877-966-0000 Monday through Friday 9 AM to 9 PM EST. Thank you!

ANN Has Earned 10 Votes

Ann R.'s review of Travelzoo earned 10 Very Helpful votes

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