Travelzoo

I received a dinner voucher via teavelzoo@ a fine restaurant the Adolphus in Dallas. While enquiring about a certain date within the guidelines of the voucher (No Fri-Sun, No Holidays). I was told that the restaurant couldn't honor the request because the entire establishment was rented for the evening. What do you do when u initially call and it's available then you make air reservations for your special day then u call back and the restaurant says "sorry" someone rented the entire restaurant for the night. Well, that seemed like anspecial exception so I called Travelzoo to NO Concern or Help. At first the manager Crystal wouldn't come to phone after multiple requests?!? Of course we can't refund the $$ or give u at the least a credit. U r outa luck and so sorry for the Airplane tix u bought. I would not recommend travelzoo, Dr T...

Would not have anything to do with them as been scammed £1020 by travel zoo so stay clear or you may loose money to be warned

Please stop posting Exoticca Vacation Deals. They have the worst customer service in which I've dealt with in 15 years. They either do not return your calls after many messages left since they indicate they are too busy to receive your call therefore the automated message requests you enter a call back number for exoticca to Return your call within 24 hours (never happened) or they don't help or guide with needing more information about the tour companies they subcontract with. I feel they are negligent with their clients and do not care about your needs or issues. They placed us In a hotel one block from the protests in Santiago... graffiti everywhere, told to stay in our rooms after 5 pm when all the protests occur, subways closed, government building barricaded with military guards w/rifles, roads closed, trash everywhere, parks destroyed, fires set by protesters in the forests, drums and loudspeakers sounds through the evening, etc. Why didn't they move us to a SAFER location?! Shame on Exoticca. I feel their profit outweighed our safety and our experience on our tour.

Oh, and by the way... if you don't book your tours prior to making final payment your are SOL (so outta luck). Exoticca's attitude is so sorry. They should've explained it immediately when making final payment.

What they offer and what's provided are not the same and they blame the merchant for making the change. Never again will I purchase a hotel packaging or anything else from this organization.

I purchased a Whale watching trip in Monterey. Despite the best planning 3.5 hours of driving from bay area we missed our 10 a.m. trip. Travel Zoo would not refund the monies. We did not utilize the trip the company got the money the RANDY's Whale Fishing got their cut of money as did Travel Zoo but all I got was a bill for $50.00 Travel Zoo would not refund. THIS COMPANY AND RANDY's FISHING IN MONTEREY SUCK DON NOT USE ZERO STARS

We booked a hotel in NYC through Travel Zoo and when we arrived at the hotel the booking no. Was not valid. (It was for a date that already passed and not under our name.) It took us several hours on the phone with at least 3 different Travel Zoo representatives before the problem was solved. When we got home we called Travel Zoo and asked to a partial credit to compensate us for our time (and the stress of worrying about where we were going to sleep!) We were offered a $25 credit toward a future booking... which doesn't go far in NYC. If you use Travel Zoo to book a hotel I would suggest calling the hotel to make sure they have your reservation.

Part II... Just got our credit card bill... We were charged twice for our hotel room. Once by Travel Zoo back in Jan. And then again by the TRYP Hotel. So now we will waste more time trying to straighten this out... Buyer Beware!

We contacted the hotel regarding the double charge and they are crediting our account. In all fairness I want to note that this was not Travel Zoo's fault. I am still waiting to hear from them regarding the initial problem of the reservation mix up.

In 2020 I booked a trip with Jetliner Vacations for a quick, cheap trip to Iceland. Two weeks before the scheduled departure, travel was shutdown. Received a voucher, so far, so good.

Just tried to rebook. Quote was about $550 more than the original trip, I get that, however, no direct flights from Boston were available so I would have three flights taking over 20 hours. I agreed and was told they would have to check on flight availability before confirming. Did not receive a return call the next day. Tried calling the following day, Friday, left a message but didn't receive a return call. Called again on Monday, no return call. Called again on Tuesday, agent was out on break so I was transferred to Customer Service. Customer Service said the agent was on break for an hour but they would have him call me. Two hours later I called again and the agent (Hayden) picked up! I was put on hold while he confirmed the flights. This time they had direct flights for an additional $250 or I could get a refund. Decided to cut my losses and go for the refund. Any bets on when I see that?

I've read how TravelZoo shops their Top 20 to insure quality, now I seriously doubt that. TravelZoo needs to do a better job at vetting their recommendations or they lose more customers like me.

After booking 2 hotel rooms through Travelzoo, I upgraded the rooms to have breakfast as well as spa tubs. Upon check in the gal at the desk said it was a continental breakfast. I was very surprised and said that my understanding was a full breakfast. She was willing to accommodate the request if I sent her verification from Travelzoo. We checked in and called customer service. Aaron was almost annoyed speaking with me. Reading the voucher to me, which I already had over and over- I know what it said, it said room with breakfast. I then asked for his supervisor. After being put on and off hold for 28 minutes, Lana said she'd have to bring it up with HER supervisor and would quickly get back to me since we were already in the hotel and needed an answer. That was Friday, today is Monday. I just called customer service and Linda said oh there is $10 promo code for you. I explained the poor customer service as well as it was a $28 upgrade for the full breakfast( as well as the $39 extra dollars per room) and I was offered $10 promocode. I asked for one per room since I purchased both room vouchers. Very sad customer service.
Finding this site "site jabber" I was surprised to see all the bad reviews for Travelzoo. I've used them a long time and thought I would have been more appreciated as a valued customer. Beware of what you are buying before you hit that "buy now" button.

BEWARE! I had purchased two vouchers TRAVELZOO promoted using a local eatery in Vancouver ( La Gavroche)which has since closed and gone bankrupt after 30 years in operation, I tried numerous times to contact travelzoo for a refund as per their policy to which there is no reply, no direction, so result. DO NOT BUY VOUCHERS unless you are prepared to eat the loss so to speak, because if the vendor closes, you appear to be on your own, Travelzoo does not care.

Booked a hotel in Niagara on the Lake with Travel Zoo. Stayed one night. Looking forward to using the jacuzzi but the hot tap broke off so could not get Any hot water. Told front desk who said Maintenance closed for the night. Girl offered me a compensation of a bottle of wine, but we declined as we do not drink wine. Next day checking out mentioned to front desk what happened, and she said 'that was unfortunate'. I asked if they would give us some kind of compensation she said 'Take it up with Travel Zoo as you booked with them. Contacted Travel Zoo who checked with hotel and hotel said they offered me for next time a suite. She never said that. I told Travel Zoo that she did not say that. I never hear back from TravelZoo. Nothing no response. It seems Travel Zoo closed the issue. Where is the Customer Service in that. Just not bothered to even answer me back. Seems Travel Zoo believed the hotel not the Customer. What ever happened to the Customer is always right, not in this case in fact the Customer got Forgotten.

Operates to give fraudulent travel agents a forum to scam unsuspecting customer. Just lost $2000. Allows tour companies to cancel trips and not give refunds

Bought vouchers for advertised deal at Tenaya lodge. I was aware that all weekend dates in Feb were blacked out. However, when I called the Hotel reservation desk to reserve weekend dates outside of the blackout period they reported that NO WEEKEND DATES WERE EVER available for this deal. I now must wait 48hrs to receive the email confirming the refund THEN 7-10 additional business days for the refund of my $756 dollars. The responsibility is now also on me to make sure the refund email arrives and that the refund actually happens. Will not be using this travel site again.

CUSTOMER SERVICE IS HORRIBLE. HORRIBLE. HORRIBLE. PURCHASED 3 VOUCHERS FOR HOT AIR BALLOON. VENDOR CANCELLED RIDE I SCHEDULED TWICE. ONCE WAS THE MORNING OF AFTER WE'D ALREADY LEFT FOR THE RIDE. I ASKED FOR REFUND. ONLY GET A CREDIT. BUT HERE'S THE CATCH: TRAVELZOON ONLY PERMITS THE TOTAL AMOUNT OF CREDIT TO BE USED. I. E. YOU CANNOT USE A PORTION OF THE CREDIT TO PURCHASE AN ITEM OF LESSER AMOUNT, AND HAVE A BALANCE FOR ANOTHER PURCHASE. NO OTHER BUSINESS I'VE EVER ENCOUNTERED HAS THIS ODIOUS POLICY. IT'LL BE YEARS BEFORE I FIND THREE ITEMS COSTING $90 THAT I WISH TO PURCHASE TO USE THE CREDITS.

Bought a voucher for a cruise to Bimini. The cruise was cancelled and I booked another Bimini cruise. I was suppose to receive travel documents from PRIME CARD, the organization handling the booking. Travel documents confirming the cruise, with departure time and cabin, never arrived. Travelzoo said I was confirmed after checking with PRIME CARD but nothing was ever put in writing. PRIME CARD told me to just show up. I skipped the cruise and lost 120.