Ted R.

In 2020 I booked a trip with Jetliner Vacations for a quick, cheap trip to Iceland. Two weeks before the scheduled departure, travel was shutdown. Received a voucher, so far, so good.

Just tried to rebook. Quote was about $550 more than the original trip, I get that, however, no direct flights from Boston were available so I would have three flights taking over 20 hours. I agreed and was told they would have to check on flight availability before confirming. Did not receive a return call the next day. Tried calling the following day, Friday, left a message but didn't receive a return call. Called again on Monday, no return call. Called again on Tuesday, agent was out on break so I was transferred to Customer Service. Customer Service said the agent was on break for an hour but they would have him call me. Two hours later I called again and the agent (Hayden) picked up! I was put on hold while he confirmed the flights. This time they had direct flights for an additional $250 or I could get a refund. Decided to cut my losses and go for the refund. Any bets on when I see that?

I've read how TravelZoo shops their Top 20 to insure quality, now I seriously doubt that. TravelZoo needs to do a better job at vetting their recommendations or they lose more customers like me.