Sharon C.

Please stop posting Exoticca Vacation Deals. They have the worst customer service in which I've dealt with in 15 years. They either do not return your calls after many messages left since they indicate they are too busy to receive your call therefore the automated message requests you enter a call back number for exoticca to Return your call within 24 hours (never happened) or they don't help or guide with needing more information about the tour companies they subcontract with. I feel they are negligent with their clients and do not care about your needs or issues. They placed us In a hotel one block from the protests in Santiago... graffiti everywhere, told to stay in our rooms after 5 pm when all the protests occur, subways closed, government building barricaded with military guards w/rifles, roads closed, trash everywhere, parks destroyed, fires set by protesters in the forests, drums and loudspeakers sounds through the evening, etc. Why didn't they move us to a SAFER location?! Shame on Exoticca. I feel their profit outweighed our safety and our experience on our tour.

Oh, and by the way... if you don't book your tours prior to making final payment your are SOL (so outta luck). Exoticca's attitude is so sorry. They should've explained it immediately when making final payment.