Travelzoo

This is my first time using Travelzoo and it's been an unpleasant experience. I began purchasing a trip to Bangkok and Phuket for $1299 a person for 7 nights in 5 star hotels. 3 nights in Bangkok and 4 nights in Phuket. Flights were included out of LAX. I gave my credit card and they sent me the itinerary. The flight to Bangkok was 3 legs and took over 26 hours arriving around midnight which basically wasted a day. The same coming back having 3 legs. I asked for flights with 1 stop and that was going to bump up the cost of the trip by $400. They came back saying they could charge it to $1575 a piece for my brother and I with only 1stop and getting into Bangkok 945am. I said ok. I went ahead and booked the trip only to find out they lowered us from a 5 star hotels to 4 star hotels. This was never negotiated only the flight cost was. Needless to say I wouldn't recommend anyone to use this company. Booking a trip is supposed to be fun and this has been nothing but deceitful and stressful. DO NOT USE TRAVELZOO for booking you vacation.

I've used Travelzoo since 2011. I have never had a bad experience. I've booked 4-5 star hotels in Hawaii, Puerto Rico, Costa Rica, Turks-and Caicos, Cuba, Barbados, Saint Lucia, Los Angelos and am looking forward to my trip to Paris. I've also dined at the finest restaurants in New York City and attended Broadway Shows and concerts in the area. I've been to lovely Tea houses all with my Travelzoo vouchers. Travelzoo is always my go to website.

As a merchant I was upset at a possible refund claim but it has since been resolved. I am suggesting to everyone to read the fine print as close as possible and hope everyone adheres to them. Travelzoo is a terrible company and I suggest you stay away. This Cortni, writing on their behalf as a representative is a lier and a can not resolve any real issues. She promised to be a knowledgable contact and help, but she just ignored me like the others did. Obviously she has no real pull at the company.
If you want to be hosed and treated like garbage, I suggest you buy a travel zoo deal!

I bought s Travelzoo for lake blackshear resort in Georgia for a quick trip to some cooler weather.the only good part is I left the Florida heat for temps in the sixties. The resort/villas are in need of repair and a good cleaning. Unfortunately I only read trsvrlxooy reviews which were good. After arriving I logged on to ttip advisor and saw the real reviews. I didn't see any roaches bu that may be because all I smelled was mildee and bug spray. Cobwebs dust and dirt I didn't want to pick up the phone it was so dirty and everything is dated and old including the beds. We left after one night. Didn't bother asking anyone for a partial refund

I purchased a $99 local deal for a skydiving experience and tried to book with the company Skydive America. But due to the high number of vouchers sold, I was unable to book with them before the expiration date on my voucher. I contacted the company to get a refund but they never answered the phone or emails. I also filed a complaint with the better business bureau. The skydiving company went out of business and I never got to use my voucher. I contacted travelzoo and they refused to refund my $99 since the expiration date had passed. Such a scam!

We had the most wonderful dining experience at Shari Sushi. We went there for our 35th wedding anniversary and Diem, our waitress, approached us with Happy Anniversary and complimentary champagne. She was a very attentive, delightful, and helpful waitress that gave us wonderful service. We bought the $40 and got $80 worth of food voucher from Travelzoo. It was plenty of food for 2 people. We got 2 appetizers and 4 specialty sushi rolls, The food was delicious and the Strawberry Cone dessert was excellent. My favorite sushi was the surf and turf. We will be going back!

We have had great experiences with many Travelzoo bookings for hotels and meals. We had one very bad experience with a Vietnam tour package advertised through Travelzoo but the shifted in the booking to the tour company, Intertrip, with its website and agents. That was a problem. Buying a vacation package with the plane schedule determined later by the tour company means trusting the company to make a reasonable choice of tickets. Intertrips did not. Our return trip required a short early morning flight from Hue to Saigon, then a 12 hour airport stay, then an overnight flight to Tokyo, then a second 12 hour airport stay, then a second consecutive overnight flight to California. People traveling to Asia often lament the 16-20 hour trip home but Intertrips actually SCHEDULED us for a return ordeal of nearly 40 hours. I will still use Travelzoo but not companies they may have on their website and certainly not Intertrips.

I had two vouchers for two restaurants in Victoria BC for Dec 2016. When we got to Victoria (from California), one restaurant was closed for a private party, the other was closed for several days before Xmas, during our stay. Neither closure was on their websites. I expected TravelZoo to refund our vouchers, since these were not able to be honored by the merchants. Instead, I got a credit for some future voucher, to be used within a year. Basically, you take your chances with TravelZoo that your purchase will be useable.
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UPDATE MAY 15,2017
With a phone call and exchange of e-mails, TravelZoo DID REFUND the amounts for both vouchers. I credit them with a correction, which is laudable.

It was really frustrated when I end been scammed with travelszoo. Sale scammers which they use Travelzoo logo and they act as agent the worst was the unfair treatment by bank and delay I was lucky with transfergo to stop one of the transaction they were nice and act in good manner but other transfer agency called taptap they act really in a way I felt sick there was one transfer not approve and one pending they realised the one not approved and they miss the one pending so it is gone through so I lost lots money. My bank revolut is careless and make me laugh sick saying not enough evidence. My advice anyone subject to scam contact the agent that they are using to transfer your money you may have someone human and stop it for you or careless next the bank if your bank have bad reputation am advising people base on my experience do not bank with Revolut. Contacted travelzoo they said it is scam if you know someone acting on your name what have you done to stop them

Do not buy from travelzoo. Most of their deals are just scams and not much of any savings, discount or deal. Horrible cosumer service. Always read their fine prints. I bought a "resort" from them. When I checked out of the hotel I was told that I would have to pay taxes because I bought from travelzoo and not directly from the hotel. There was a bunch of other fees as well. It basically comes out to the same as it would, if you buy directly from the vender/hotel, with all the taxes they charge at the end of your stay. Travelzoo costumer service could care less since they already got their money and wont refund. The hotel could care less, and told me to just take it up with travelzoo.

Sent to B Ocean Newly renovated Resort
Arrived to construction in main lobby and painting everywhere.
Complained to Travelzoo who said they called hotel and there was no construction.
After we sent pictures of construction and painting we were offered a $20 Travelzoo gift Cert.
We were up all nite as the stench of painting was being blown Thru the A/C. We left immediate.

Only after we disputed the credit card charge did Travelzoo offer full refund.

We will NEVER USE TRAVELZOO again

The worst ever experience! I booked a beauty session through travelzoo at a local salon when I came to redeem my voucher within the timescale specified the company was no longer trading I have emailed travelzoo on FIVE occasions requesting a full refund and they have not had the common courtesy nor decency to even respond all you get in an automated response!
STAY WELL CLEAR! The only saving grace is this was only for a beauty session thank goodness it wasnt for an expensive holiday PLEASE DO NOT FALL INTO THIS TRAP!

Promotional voucher for: Westgate River Ranch Resort
3200 River Ranch Blvd Lake Wales, Florida *******, *******772

Upon receiving my voucher, I noted the expiration date, Promotional Value Expiration Date: Feb 27,2014. Since I was not ready to make my reservation, I did not bother to read HOW TO USE THIS VOUCHER portion. Your voucher contains trickery and fraud... If the important provision was that "reservations must be made by December 31,2013", this info should have been included right along with the promotional expiration dates and especially in the TERMS AND CONDITIONS. Unless I receive an immediate refund or acceptance of my voucher by Westgate River Ranch Resort, I will be contacting both paypal and Discover Card and my lawyer.

I purchased a voucher to a local comedy club; however, when I went to use the voucher, I was told it was invalid because the comedian had "NO PASSES" beside the show time. Well, I searched the comedy club's website and practically every single show had this notation beside it; out of four months' worth of shows, MAYBE three show times didn't say "NO PASSES" (and there's a different performer every single week)!

Needless to say, I won't be purchasing from TravelZoo again -- they may be offering deals, but you're losing money in the long run if the venue doesn't allow you to redeem the deal! Save your money and/or stick to Groupon or LivingSocial; I've used those sites several times, and I've never had any redemption issues!

Mio Fratello, Selbyville, De. Wednesday night special is lobster that is served in several different dishes. My husband & I both had the lobster diablo, salad, italian bread & coffee/arnold palmer.The salad was very fresh & had a delicious vinegarette dressing. The bread was warm & very good. The main course was served with a lobster tail that had been cracked & the meat was extremely tender with a great flavor. The sauce was a marinara served over thin spaghetti. You have your choice of several pastas. We were too full to get dessert. Our waitress (Joy) was polite, knowledgeable & very attentive. The tables were coved in a white cloth. Our bill was just under $50 plus our tip. The meal was excellent. I would highly recommend this restaurant. It doesn't open until one daily.

Used Travelzoo to book a package for my grandsons birthday. Be careful- when they say "subject to availability" they mean the 1-2 rooms Travelzoo will ALLOW the hotel to book per night for them even if the hotel had plenty of available rooms at Crowne Plaza Dublin Ohio did with the zoo package that was advertised as one of Travelzoo's 10 best deals of the day- what a deal- on their day off my son's little boy did not get to go to the zoo- Shame on you Travelzoo and Crowne Plaza Dublin Ohio!