- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I had two vouchers for two restaurants in Victoria BC for Dec 2016. When we got to Victoria (from California), one restaurant was closed for a private party, the other was closed for several days before Xmas, during our stay. Neither closure was on their websites. I expected TravelZoo to refund our vouchers, since these were not able to be honored by the merchants. Instead, I got a credit for some future voucher, to be used within a year. Basically, you take your chances with TravelZoo that your purchase will be useable.
*********************
UPDATE MAY 15,2017
With a phone call and exchange of e-mails, TravelZoo DID REFUND the amounts for both vouchers. I credit them with a correction, which is laudable.
Lost my $200 security deposit for a VRBO rental when the owner refused to repay, citing "cash-flow problems" in her e-mail to me.
A hasn’t received any thanks yous.
A doesn’t have any fans yet.
A isn’t following anybody yet.
Empty.
Hi A G.,
We appreciate you sharing feedback about your recent experience with our Customer Service team. We go to great lengths to ensure our members always have a positive experience. In this case, we understand that you were not satisfied and we'd like the opportunity to revisit your concerns. Please reach out to me directly by sending an email to support@travelzoo.com Attn: Liberty.
Thank you!