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We had an awful experience when arriving at a hotel on a busy Easter weekend, telling us the hotel room we booked was not available. The hotel didn't recieve our confirmation or the £61.00 we paid. The said they didn't even use Travelzoo and the listing was fake. The hotel manager called Travelzoi 3 times to no avail and in the end gave us his room and a complementry breakfast free. Still waiting to hear from Travelzoo.
Felicity L.'s review of Travelzoo earned 7 Very Helpful votes
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Hello Felicity,
We are very sorry to hear about this experience as this is not the kind of experience we want our members to have. We have looked into your issue and can confirm that we have reached out to you to correct and compensate you for your troubles. Again we apologize for any inconvenience that you may have received.
If you do need any further assistance you may reach back out to Travelzoo, as we are available 24 hours a day either by email or by phone.
Thank you,
Aron
The Travelzoo Team