Mary W.

We booked a hotel in NYC through Travel Zoo and when we arrived at the hotel the booking no. Was not valid. (It was for a date that already passed and not under our name.) It took us several hours on the phone with at least 3 different Travel Zoo representatives before the problem was solved. When we got home we called Travel Zoo and asked to a partial credit to compensate us for our time (and the stress of worrying about where we were going to sleep!) We were offered a $25 credit toward a future booking... which doesn't go far in NYC. If you use Travel Zoo to book a hotel I would suggest calling the hotel to make sure they have your reservation.

Part II... Just got our credit card bill... We were charged twice for our hotel room. Once by Travel Zoo back in Jan. And then again by the TRYP Hotel. So now we will waste more time trying to straighten this out... Buyer Beware!

We contacted the hotel regarding the double charge and they are crediting our account. In all fairness I want to note that this was not Travel Zoo's fault. I am still waiting to hear from them regarding the initial problem of the reservation mix up.