TravelUp

I wish I could give them less than one star. Can't really say much positive about a company who spent 5 months ignoring every email and message I sent them and retrospectively altered their terms and conditions to include a cancellation refund fee of £50. After weeks of not hearing from them I applied for a chargeback from my bank. TravelUp then contacted my bank, informing them that I should have contact them (I had written 12 emails). They took 5 months to process a refund, always claiming that the money was with Emirates, who repeatedly refuted their claims. DO NOT BOOK WITH TRAVELUP. They've spent months ignoring customers emails, but a quick glance at TrustPilot shows they're reporting negative reviews. Such a disgraceful company.

Terrible experience. It said that it was a pet-friendly room when I booked. Then I found out from the hotel that it wasn't and TravelUp couldn't get it changed to a less expensive, dog-friendly room. And the hotel manager of the third-party bookings said they could have cancelled my reservation or changed rooms for free. They put a note on my file as well showing this. I would like a refund or for my room to be changed to the double queen room that allows dogs. We still have 8 days of free changes and free cancellation confirmed with the hotel.

There was an additional $100+ "Destination Fee" that was added on top of what I paid when I signed up... just include that in the price instead of after charges

Worst check experience in my life. The room has a view of trash. Check in takes for ever. Requested a high Floor and they gave me the 8th which is the third lower floor. No Microwave, No fridge. Pool for families is closed at 5pm but even if you do a check in after 5pm you still have to pay the resort fee. Wouldn't recommend this hotel to No one.

Held my reservation for future use after selling my tickets to the highest bidder. Deceitful email after email with unrealistic promises.
These company changed my tickets several times and told the airline to hold my ticket for future use. They will take you back and forth when you call for updates. I had to spend £20 to call the airline by myself to find out what was going on and why was the ticket I bought 7 months ago was being messed with. The lady who was handling my booking was Sofia and was full of lies.
I would say very unreliable, DECIETFUL and unprofessional with their customers.
PLEASE AVOID

I booked March 2020 and was charged an admin fee illegally as I have my terms and conditions printed out which states FULL REFUND. - now at small claims court - travel up have ignored 40 plus emails I've sent them - go direct to the airline they will never get my money again

Booked tickets to US. Unfortunately couldn't travel due to my wife's mental health issues. Contacted travelup to cancel tickets. They said tickets are non refundable and asked me to send them cancellation request. And offered £35 travelup vouchers per ticket only. Where non refundable tickets still eligible for some tax refund. Which is equivialant to almost £115. I then got in touch with the airline, explained my situation. They asked to provide a doctor's note. But i had to go through travelup. Submitted the doctors note through travelup. The airline generously refunded all the tickets in full even the seat assignment fee. But travelup didn't miss the opportunity to charge me £50 in booking fee and £75 per ticket in cancellation fee. Total of £350. Quite a ripoff it is. They made money out of my situation. Normally they get only £50 in booking fees.But they did not consider my situation at all. I won't recommend anyone buying tickets from Travelup. Please avoid all travel agents and buy direct from the airline websites which with lots of other benfits.

Scam company. Got a confirmation my flight was booked, then a few days later an email saying they couldn't book and offering 3 different flights of no use as I'd already booked train tickets. I found the same flights with travelup so I found and rebooked the same flights again with travelup at £5 extra to be told that it didn't go through either as it wasn't available (clearly was, twice). A few days later after the money cleared (surprise) I got the same email with the same wording offering 3 useless alternative options. I haven't had a refund weeks later on either payment despite their t&c and representative telling me 3-5 working day. Luckily I used a credit card to do a chargeback process but would avoid this company 100% they shouldn't be in business.

I'd rather give 0 stars. The customer service is awful rude.
My return flight was cancelled by the airline and after 13 months still waiting for a refund from travelup and now after many emails that they have not answered they are telling me I will only receive £31 refund out of £145 that the qatarairways has been refunded to them ages ago. I am not happy at all with the way they are handling my case. SUB ZERO CUSTOMER SERVICE

I have had 2 flights cancelled last year and trying to use them all up with the only 1 year given prior expiry of such said vouchers. Since I cannot travel by plane to my country, I have had to make use of it for hotels in different cities in the United Kingdom. Most suggestions are not the best and every purchase has a £15 service fee, I also cannot plan and buy for multiple trips at a time making the £15 service fee amount to almost £100 out of my £524 ticket voucher, ain´t you trying to be lucky TRAVELUP?!

Booked a trip in January through Travel up. I get an email a week before the trip, after I'd already been charged, telling me that the hotel is not available. These jokers are scam artists!

Impossible to get through to, none of my online booking codes worked I couldn't change or cancel my flight and then they try to charge me 75GBP to change fight even tho I had literally just booked it. Rude criminals

I have been waiting three weeks to get my refund on the hotel that I did not find acceptable your representative at your company continues to state he is waiting on a written response but I will get a full refund on the hotel has already refunded my deposit but I have yet as of today receive my 250 for that you all have taken out of my account. I am going to file a dispute with my bank to get the Funds back that is owed to me I would appreciate a response so I can get the money that's owed to me

Zero Stars! The Customer Service of travelup is not answering emails for days. It was a simple Service sending a Secure payment link for a Flight change. Since 3 days we are waiting for s respond, called the Customer service and they promised us that the responsible admin officer will send us the link the Same day. Nothilfen happened. I am shocked by the way Travelup is treating me as a customer because it is Important to confirm the Flight change as we have to Book our corespondance Flight. It is a simple Email with a payment link, Travelup even earns Money with that. If you Need assistance regarding booking management Travel up is a desaster

Hi Everyone,

I recommend you not to book anything from this website. Their Customer Service is pathetic. My flight got cancelled and they asked me to arrange alternative with the airlines by myself and when i did it by spending more than €300 calls. They said there is airlines restrictions which is not true. The airlines arranged the alternative and put in my reservation and travelup just need to re issue ticket and following was their reply:

Please note that we have again check the Airline policy. Unfortunately, as per the Airline policy we cannot offer you the flight which you mentioned in your previous email.

Please note that as we have already informed you about Airline restrictions but if you still have any issue regarding our customer service, so you need to send us a separate email at *******@travelup.com.

Furthermore, we need your confirmation to process the partial refund of your tickets. If airline would mark you no-show, we won't be able to take responsibility for any inconvenience.

If anyone needs any evidence than please contact me and i will provide you all emails screenshots and conversations.

But save your happiness and family with such travel companies.