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Please Please don't use this travel up it's the worst thing that you can ever imagine 1 the they did a hotel reservation for my sister took her money and cancer the reservation because they did not have a room available for me they make the reservation took my money and I called the hotel the reservation was in somebody else's name so I am still waiting for my money.
* TravelUp attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Empty.
Price offered was not honored. All plans were already made. Unbelievable.
Dear Eliany,
We are extremely sorry you have been through this whilst using our services.
We can see the hotel team manager was able to step in a secure a full refund as the hotel was not able to honour the booking.
We apologise for the stress and inconvenience this has caused you during this time period.
Kind regards, TravelUp Team