Overview
TravelUp has a rating of 3.3 stars from 1,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TravelUp most frequently mention easy process, hotel room and time user. TravelUp ranks 9th among Discount Travel sites.
Instant Feedback
I have been sent an additional fee for changing my booking from
06/07/2021to 07_07/2021 but the dates shown on this new uolpdated cost is stil the older date of 08/07/2021... I am concerned hat I wont get the new date
Still waiting for a flight refund from April. Just keep getting excuses and told to ring back bu totally inept phone handlers. I know so many people that have received refunds way way quicker so their COVID excuse does hold true. Agree with all the other reviews - they are thieves/incompetent and absolutely do not care about their customers. AVOID AVOID AVOID!
Horrible service please do not to book from this company.
The service is zero. Although its written on the website that to cancel it is free of charge they deduct a service fee.
If you dont accept this and wish to mainting the booking they dont care and just cancel.
This is not the way how you should treat people. Especialy not in this branche.
A holiday booking needs to be free of stress.
This company creates stress
Best price we found available. We found it easy to book online.
Good evening, Brenda.
Thank you so much for your kind review! We’re thrilled to hear that you found the best price with us and enjoyed an easy online booking experience. At TravelUp, we strive to provide competitive rates and a user-friendly platform, so it’s great to know that we were able to meet your needs.
Your feedback is invaluable to us as we continue to refine our services and ensure our customers have a smooth and enjoyable experience from start to finish. If there’s anything we could do to make your next booking even better, we’d love to hear your thoughts. We are always eager to learn from our customers and enhance the TravelUp experience.
Thank you once again for choosing TravelUp, and we look forward to assisting you with your future travel plans. Please don’t hesitate to reach out if you need any help or have any questions—we’re here to make your next journey just as straightforward and rewarding!
Warm regards,
TravelUp.
$20 per person (admission fees) for canceling the free cancellation booking,
It doesn't matter how many persons on the booking,
They charge per room capacity,
I am getting all my money back,
They get the bad review and the complaint,
Long story short, you can't trust overseas sites.
Travel up changed the dates I typed in and got the booking wrong. When I noticed the dates had been changed I called to fix. They won't fix unless in writing so I sent them an email they still couldn't/wouldn't fix booking. This service sucks the customer service sucks and I will never utilize their services again
Dear Brian,
We have had a look in at your booking and it seems you have booked a non refundable rate. The dates should not change automatically unless sometimes when you have come through an external site e.g. trivago.
Unfortunately we are not able to change or refund as it is a non refundable rate with our suppliers, however if you send an email to hotels@travelup.com we will see what we can do for you.
Kind regards, TravelUp Team
A lot of features were not avalible after we got to the hotel! Maids didn't refresh the rooms we were not told at check that we had to request maids towels weren't even brought up! When checking out they couldn't do anything but give meal vouches because we book through a third party
As soon as I hit book I realized I put the wrong date and immediately reached out. I finally got an answer later that night that I couldn't change the dates- despite the fact it was still available per the hotel. Than I was charged the $52 dollar fee for canceling
Good afternoon,
We are sorry to hear about your negative experience with us.
The cancellation policy for your chosen hotel/room type will be shown at time of booking and must be agreed to before the booking can be confirmed. Unfortunately, these policies are applied by our supplier the minute the booking is confirmed and we are bound to their terms.
We apologise for any inconvenience that may have been caused at this time.
Kind regards, TravelUp Team
TravelUp failed to inform me that my flight was cancelled.
Travelup failed to arrange a suitable alternative flight.
TravelUp told me that I would get a refund after 6 weeks
TravelUp later told me that I would get a refund after 8 weeks
TravelUp now tell me that I have to wait 3 months for a refund
TravelUp have not responded to a single email. (4 emails and counting)
TravelUp customer service
One attendant on the phone refused to pass me thorugh to his manager
Refused to give me his name
Called me a liar
Continuously spoke over me whilst I was talking
Looked at my travel destination (Lagos) and said "it makes sense why I am rude"
Hung up the phone.
Summary: I will never book a flight or holiday through TravelUP ever again. I have never been treated like this before. Truly disgraceful.
Booking was easy, checking in was a challange; the payment had not been made to the hotel. After a phone call to the phone number on the website, we were able to get the representative to work with the other half to get the hotel the monies. About 20 minurtes and it was resolved.
Good morning,
Thank you for notifying your concern to us. We profusely apologize for the inconvenience caused you. Your feedback is hugely important to us. We have made a note of your feedback and shall share this with our designated team.
However, if you are looking to discuss things further, we request you to kindly get in touch with our team on 0118 955 6400 or 0203 771 3074, readily available to help and guide you or alternatively, email us your concern at hotels@travelup.com.
Team Customer Relations.
It was quick and easy! I would use them again. I got the best deal on a roo. That was more expensive elsewhere.
Good afternoon, Suzane.
Thank you so much for your 5-star review!
We're thrilled to hear that you found our booking process quick and easy, and that you were able to secure a great deal on your room.
Providing the best value for our customers is always our top priority.
We look forward to serving you again in the future!
Best regards,
TravelUp.
We booked through Travel Up on June 7th for a room in Rapid City, SD for June 25-27. I received an email from Travel up on June 22 asking us to basically respond on how they did. I thought I would wait until we arrived. Upon our arrival we were informed our room had been canceled on June 9th. And the room had been paid for upon our reserving it. Thank goodness the hotel had one room available. DO NOT USE Travel Up! We will get our money back!
Dear Mark,
We are very sorry to hear of your negative experience.
A manager in the hotel team has been contacted and we hope to have your issue resolved as soon as possible. We apologise for the inconvenience caused to you from this situation.
Kind regards, TravelUp Team
I have been waiting for 8 months for a refund on a flight I booked through travel up. The customer service is APPALING! Numerous times your customer service teams have put the phone down on me or put me on hold never to return. I never received my e ticket and have not received any communication regarding my refund. I have a wedding to attend which I need to rebook flights for and it seems I am going to have to fund this out of my own pocket and right off the £600+ that I gave them for my BA flights last year. Disgusting! If I could give them no stars I would!
First time using and will warn you to stay away. So far from professional, absolutely no customer care and ridiculous email responses. Such a huge disappointment. They won't be around long
Very easy reservation booking and pleasant stay. The hotel was under construction which created a slight inconvenience an alarm for Presidents' Day all in all.
Good morning,
Thank you for your pleasant feedback, this adds more value to our service.
Team Customer Relations.
It is very hard to get in contact with this company. The phone number listed does not work. There is an option for email, but as of yet(5 days), I have not received a response.
Good morning,
Thank you so much for your 5 star review.
We really appreciate your feedback. It means a lot to us and our entire team.
Kind Regards
TravelUp Team
I am still awaiting my e-tickets after 24 hours. Your site is overall easy to use, but your customers would feel a little bit more comfortable knowing their seats are locked in.
Dear Lawrence,
Our E tickets can take 24 to 48 hours to arrive, your confirmation should be instant however.
The delays are down to Covid-19 unfortunately, with staff being inundated but we hope for this to clear soon.
We apologise if you have been inconvenienced during your experience with TravelUp.
Kind regards, TravelUp Team
This company should be avoided at all costs. They try very hard to not pay back legitimately owed money and taxes and their customer service is worse than appalling. Use any other company, please.
Good afternoon,
Please accept our sincere apology for the bad & challenges experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you. We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Please feel free to reach out via email at - admin@travelup.com
Regards,
Travel Up
Sadly this company was ok 6 years ago when I previously used them, Will never use again and will be taking to court soon if cash refund not in my bank very soon
I was hesitant to use this company simply because I had never heard of them, but they made everything easy and my travel plans went on without a hitch.
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon,
We have checked your booking and can definitely confirm your new dates are 06/07/2021to 07_07/2021.
This has been sent to you on an email confirming this too so there should be no problems at all
We hope you have a great stay!
Kind regards, TravelUp Team