Got to hotel and couldn't check in, couldn't get anyone on the phone, couldn't cancel

To marketing, admin.usa, ali, *******@travelup.com, admin, Hotels Good afternoon Thank you for your email, Is anyone on this email chain even looking at my email to assist, this is very disturbing After reviewing your reservation, I can confirm that the booking was made on our U.S. website, where all prices are clearly displayed in U.S. Dollars (USD). The total amount of USD 19,506.77 for the Presidential Suite was shown throughout the booking process, including on the final confirmation page before payment was completed. - This is incorrect, I made screenshots on my phone, it doesn't say US dollars anywhere. From your message, I understand you believed the price was in Jamaican Dollars. While we genuinely sympathize with the misunderstanding, I do want to gently point out that a rate equivalent to around USD 118 for a full week in a Presidential Suite at a luxury hotel would not typically be a realistic or standard price. It doesn't matter, I am sincerely asking to please have some compassion and credit my account in FULL as I thought the money was Jamaican dollars. This booking is non-refundable, and the cancellation policy takes effect as soon as the reservation is confirmed. The terms are set by our supplier and the hotel, so we're unable to alter them directly. - It still doesn't matter, I had no way to stop the request on my side, If I could I would off. My hands were too fast. I also had to go to my credit card account to see what you charged me. I reached out right after. If you no longer plan to travel or use the reservation, we'd be happy to contact the supplier and hotel to request a waiver given the circumstances. However, I want to be transparent that a refund is not guaranteed, and the hotel may choose to enforce the full charge in line with the original cancellation policy. - I do not want any reservation, I just need my funds credited back in full please ( not partial but the full amount) Could you please confirm the name and contact number of the person you spoke with at Moon Palace Jamaica? - 6-23 I called the Moon Palace Hotel concierge, I didn't write down there names they confirmed twice that there is no booking under Sharon Marks / phone # or Booking id 6-24 - I called twice this am to the Moon Palace in Ochos Rios Jamaica, 1st time was at 8.05 am Moneicia said to call back at 9 am to speak to the manager, I then called back at 9.02 The hotel answered, I explained the situation again to them and then he transferred me to their reservation dept, Like I said they also confirmed that there is NO booking by name or dates / Ref # ** If there is no booking confirmed, why is Travelup being difficult and coming up with all these excuses about refunding me in full, If the tables were turned you will not like how it feels. I am begging you to please refund me in full ** I will also be reaching out to the Better Business Bureau Please provide feedback asap thank you again. I appreciate you! Sharon I PREFER NO STARS BUT THE SYSTEM WOULDNT ALLOW ME TO PROCEED

FOUND YOU THRU TRIVAGO - AND CKED OUT HOTEL WEBSITE. YOURS WAS LESS EXPENSIVE SO WE WENT WITH YOU INSTEAD OF HOTEL

Excellent service! Great prices, i will continúe to use this site!

I cannot add my trip to my TravelUp App and Both have my name correct

Great, fast and excellent, great savings and easy to use, will use it again fot sure

It took three times for my payment to go through. I'm hoping that I wasn't charged three times

FAST AND SIMPLE SERVICES, GOOD Options IN THE WEB PAGE. NICE Experience

This website is easy to maneuver and the prices are great. Thank you!

Great transaction, good price, ease of booking...