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OKi O.

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Experience: Travel

Member since February 2021

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1 Review by OKi


TravelUp failed to inform me that my flight was cancelled.
Travelup failed to arrange a suitable alternative flight.
TravelUp told me that I would get a refund after 6 weeks
TravelUp later told me that I would get a refund after 8 weeks
TravelUp now tell me that I have to wait 3 months for a refund
TravelUp have not responded to a single email. (4 emails and counting)

TravelUp customer service
One attendant on the phone refused to pass me thorugh to his manager
Refused to give me his name
Called me a liar
Continuously spoke over me whilst I was talking
Looked at my travel destination (Lagos) and said "it makes sense why I am rude"
Hung up the phone.

Summary: I will never book a flight or holiday through TravelUP ever again. I have never been treated like this before. Truly disgraceful.

Tip for consumers:
Do not use this site!! They dont respond to email, you will have to wait ages to speak to someone and even when you manage to speak to someone they are likely to be rude and unhelpful. A terribly run company.

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