Wendy N.

I have contacted Travelup literally dozens of times. Lost count now. Managed to speak to them once. I couldn't even hear them so hopeless.

A BA flight that was in the quarantine zone in
Portugal. I always book direct with BA and will never make this mistake again. My friend was given two options three months ago for the same flight by BA. Refund or vouchers. Me, can't even get a reply.

Spoke to BA who said they had t received payment for the flight and they should at least give me a credit but as it's with a travel agency, they are responsible. No, still no response to any method of contact.

Companies will live or die by how they treat people. This company deserves to fail and as a business owner, I don't say that lightly.