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Rich B.

  • 2 Reviews
  • 9 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Travel, Shopping

Member since November 2015

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2 Reviews by Rich


Booked a trip in January through Travel up. I get an email a week before the trip, after I'd already been charged, telling me that the hotel is not available. These jokers are scam artists!


I purchased a hoverboard, using PayPal. I'm about to initiate a chargeback because they keep giving me the run-around everytime I open a ticket, inquiring as to where my order is. I received a tracking number that apparently the tracking website doesn't recognize. It's been 3 weeks and still no updates. They suck!

*** UPDATE **** I finally received the hoverboard, one month after purchasing it. It works as expected and my kids love it. Although the customer service was non-existent, I did get my goods and wound up canceling the paypal dispute. Moral of the story: if you don't care about customer service, and long wait times for delivery, and your goal is to save money, then this isn't a bad option. Otherwise purchase from a dealer in the U.S.

Lily L. – Gearbest Rep

Dear Rich,

Thanks for your update.
We are so pleased that you have received your order.
For any issues, you could feel free to contact us on site: support.gearbest.com adding the title: sitejabber complaint + order number + forwarding this email to complaint group.
We will be always at your service.


Rich Has Earned 9 Votes

Rich B.'s review of Gearbest earned 9 Very Helpful votes

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