TravelMerry

Absolutely atrocious customer service. Overcharged me for a ticket change by inventing a bogus "fare and tax difference" charge from the airline, but when they billed me they failed to itemize the charges. After 5 months of repeatedly asking by phone and email for an itemized bill, and them repeatedly promising they would provide it to me within 24-48 hours, they finally flat out refused to do so and at that point it became clear that the charge was a complete invention on their part. Indeed, the airline website shows no indication that any additional money was paid to it by TravelMerry.

Moreover, it is almost impossible to get connected to anybody with any level of intelligence there, and the communication is terrible. The entire company works out of India. Difficult to understand them, and phone calls are choppy. They will repeatedly promise to respond within 24 hours, and then they never do. Each time one calls one has to explain everything all over again. Even their "senior staff" are inept... no better than their regular staff. They have an "escalations" department but it's just as inept as their regular customer service line.

Avoid this company like the plague. When things go well with your reservation, it's fine. But as soon as there is the slightest complication, TravelMerry will use it as an opportunity to extract more money from you.

We placed the order on the travelmerry website April 21 as below, where we selected economy class tickets. We deliberately chose the higher-priced economy tickets rather than basic economy because we are fully aware of the restrictive limitations of the basic economy tickets.
One of your agents called shortly after and said they were struggling to book the flights we ordered and asked if an alternative time would work, which we said wouldn't. They said they would see what they could do.
Not long after that, the confirmation came through for the originally requested times. At no time was any change of ticket class discussed.

We then loaded up our flights on the United app last week to find that our tickets had been reserved as basic economy, which are $200 per person less valuable than the tickets we ordered. We tried to resolve this over the phone but was told that we would have to pay this difference - not acceptable.

I am deeply disappointed at this misrepresentation of goods sold from the company and their deceptive sales practices.

SCAM COMPANY!

They were lowest price tickets! So I purchased my ticket. 30 min later they call and said they had issue with my credit card and needed more information. I 3 way called credit card company and my credit card confirmed that they already approved the ticket purchase, then TravelMerry started back peddling the reason for their call. So after TM confirmed that they received everything they needed, they then called me back another 45 min later to say they needed another $300 as the airfare went up! I told them to cancel the purchase all together and now I need to wait 3 days to make sure they release the INITIAL APPROVED CHARGE!

I have faced a minor problem while booking my flight tickets on TravelMerry but it was resolved very soon. It was a Sunday morning, I just got hold of my laptop and logged into the TM website, it just took 10 min for me to find the best airfare to Istanbul, got an amazing economy roundtrip fare I must say that! However the problem started popping up during the booking process, after selecting the deal when I was paying the fare with my credit card, I encountered a bad payment gateway, my transaction failed the first time probably because the site was too slow. I called the TravelMerry 24 x 7 customer line to confirm if they received the payment, the agent on the other end was kind, polite and he said it would take 2 working days for confirmation of the transaction. The good thing about TM is they are genuine and 100% reliable, just as promised I heard from the agent that my card wasn't charged and that I could book my tickets again. I was glad that everything was smooth but my advice to TM is they have to optimize their site for higher browsing speeds.

Paris was a long overdue trip that I was planning in quite some time now. Travelling to Paris was a big-deal in the past but now there are a lot of quality airlines that offer cheap flight tickets to Paris. I got a cheap 2 way Paris bound ticket from NYC for just 1100 USD which was scheduled for journey on Jan 5 2019. I had a great buying experience with TravelMerry, however I had to cancel my ticket the next day because of an emergency at work. I simply called the TM 24 x 7 Customer Service and they assisted me swiftly and promptly and I was able to cancel my booked flight journey at no extra cost and I received a full refund. All this was possible because I paid an optional 15 USD at the booking time that assures the customer of cancellation at no extra fees within 24 hours of the booking time. TravelMerry has kept its promise of 24 hour cancellation policy and I'm completely satisfied with them. Otherwise I would have paid extra cancellation fees of 150USD for just getting the ticket cancelled. Overall I want to give 4 star rating to TM.

The worst service I have ever come across.! THESE PEOPLE ARE SCAMMERS!

Obviously, the website showed the least price among the possible options and after the purchase was made, I got an email mentioning: " Your Booking is being processed, But there seems to a problem with your Payments. Kindly Call us on *******865 to confirm your payments"

I tried reaching them multiple times, but none lifts the damn call. Finally after multiple attempts, I was able to speak to a representative and this is after 5 hours of booking. The person on phone said that the booking might get processed by the end of that day, so I decided to wait. I called them back again after literally 20hours and what I get to hear is that the seat is that the reservation is still not processed. I decided to speak with the manager and after a 2-hour wait I got a call from the manager(who was outright rude btw). After 22 hours of waiting and my credit card transaction stuck with them, what I get to hear is that they were always aware that the ticket won't be available and they just kept my reservation on hold so that in-case someone cancels their ticket & airline offers the same price again. Seriously?

Obviously, during this waiting period, the tickets prices have gone up and now I have to pay double the charge.

Lesson learned! Never ever I am gonna book with them again.

YOU HAVE BEEN WARNED!

I thought I would chime in here to help others make educated decisions when buying from Travel Merry.

I bought a ticket via TravelMerry recently that clearly stated that one check-in bag was allowed per adult. I was surprised to find later that the ticket did not allow any baggage. Thankfully, I had taken a screenshot of the page before checkout and thought everything would be taken care of.

Boy, was I surprised. They refused to honor what their website said. They told me there were two ** near it that indicated no luggage. However, nowhere on the checkout page or the T&C (which I read) did it tell me what the ** meant. I thought it was supposed to link to somewhere that showed the weight allowed, or some kind of error. At the end of the day, it said check-in baggage: pc/adult and that's all I cared about.

I had double checked with the airline to make sure that economy got 1 bag, so I thought I had crossed my t's and dotted my i's. Unfortunately it turns out despite being labeled on the website as an economy ticket, they were trying to sell me an economy light ticket under the guise of a regular economy ticket. Once again, I had screenshots to prove this.

Think they were willing to give me the baggage? Nope. Think they were willing to give me a refund? Nope again.

After probably 20 emails back and forth and an hour or two on the phone, despite them admitting they understood why someone might be confused by their unclear (that's a kind word - scummy?) practices, they could do nothing for me, even when presented with definitive proof.

They ripped me off for $120 worth of baggage fees. Daylight robbery.

Never book with Travel Merry. I tried to book two tickets to Ireland last year. They were going to be pretty cheap, so it made sense to gamble with a weird site. They confirmed ONLY ONE ticket. I called to find out what happened to the other and they said it would confirm soon. Just over 24 hours later, I got an email saying the second was CANCELLED. When I called, they said it would cost TWICE THE FLIGHT COST to cancel the ticket and about the same to book the second ticket for my wife. So I had the choice of flying separately from my wife or pay double the advertised price. Thank goodness Chase agreed it was FRAUD and withdrew the charge. Over a year later, I started getting harassed by TravelMerry about cancelling their charge by people who are misrepresenting what happened, as if I just wanted to add on a ticket.

SO, book Travel Merry if you want to NOT get the flight and then have them try to get you to pay Double for flights, and then harass you. That is the Travel Merry business model.

Booked a Spirit airlines flight with Travel Merry, got an email with a reservation code but it said my flight was not yet confirmed and tickets could change. I immediately got worried. I got a phone call a few hours later from an agent that there was an issue booking my ticket BUT he found the same flight for me with DELTA and it was almost the same times for departure & return. POSITIVES: I was SHOCKED when I actually got the tickets 2 days later and the man stayed on the phone with me to verfiy on the Delta website that the tickets were real. He sent me the details in an email and asked me to verbally approve before charging. I was very skeptical because Delta's prices were 3 times the cost of Spirit and I thought it was too good to be true! He did not ask me for any additional Credit Card information over the phone and the signature in the emails he was sending me looked official from the Travel Merry website. NEGATIVES: On the Travel Merry website under the bookings page, it never had a pending or processing booking, it was just blank so I was very paranoid the enter time I waited for my tickets to be issued. Another red flag was, the agent said he needed to verify my bank account before he charged the full amount. He said there would be a. 05-. 20 cent charge and asked me to verify the amount to prevent Credit Card Fraud, it was refunded a day later. I booked on a Saturday, Sunday was Easter, I didn't get my tickets until Monday late afternoon and I called everyday in a state of paranoia after reading reviews. It wasn't a scam, but I gave 4 stars because of the stress with the changes and the amount of times I needed to call to have my issue resolved. One other weird thing is that my ticket has MRS. In it. Example ChristinaMiss Kerrigan. It says on Delta that it's free to change the name so I am calling Delta to make sure that everything is good to go before we fly. POSITIVE We saved a hell of a lot of money flying Delta at the same price as a spirit flight!

I'm disappointed with TM because I didn't get what I was expecting from them despite buying their 24 hour cancellation policy. I incurred an extra charge of $15 for opting for their cancellation policy because the policy offers some really good benefits to the travelers. I was mainly attracted to buy it because of zero cancellation fees if ticket is canceled in 24 hours and the price drop guarantee on the booked flights. I booked my one-way flight on TM from Miami to Rio de Janeiro on American Airlines because I heard that AA was the best in transatlantic flight operations to Latin America and I took advantage of the lowest fare through TM. The tickets were booked THREE months in advance and I was expecting lower fares on my flight route from TM, to my surprise I never even got one email on reduced prices and I had to fly to Rio-de Janeiro at the same original price I paid during the booking. What I'm unhappy about is I should never have bought their 24 hour policy because it really didn't help me, I would have appreciated buying it had there been a price drop in my air tickets and what is worse is when I call their customer service they tell me that price drop is subject to availability and there were no reduced fares for my dates. Anyway the original airfare I paid wasn't bad at all but still I'm not too happy with TM and I will give only 4 stars to TM.

I searched for some good flights to Amsterdam on a bunch of travel sites. I couldn't make up my mind about which flight I should take for my travel, I was looking for cheap roundtrip economy deals to Amsterdam. I sent emails to 3 or 4 travel sites that I was surfing and Travel Merry was one of them. The email had details of my shortlisted flights along with flight numbers, travel dates and prices as shown on the online travel sites. The interesting thing about pricing was Travel Merry was able to match its rivals and for some flights Travel Merry's pricing was cheaper than its rivals. I must appreciate the customer service team at TM because I got a reply to my email query from TM within just 1 hour from posting my query while there was no response from the other 2 travel sites. Not only did I get a reply, the TM customer agent gave me unpublished fares for the same flights and travel dates which were lot cheaper than those advertised on their site. I immediately called the agent on the 24 x 7 helpline number and bought my flight tickets for my Amsterdam vacation. The agent was so polite and well mannered and he made my buying experience easy and skilfully handled me with utmost care. In just 5 minutes time after listening to my flight preference I received my travel itinerary and tickets in my email. I'm so glad I chose Travel Merry as my source for buying affordable air tickets for my journey and the best part was the unpublished fares that the agent gave me. I saved considerable amount of money and the deal was better than the other sites. I will keep buying my tickets on Travel Merry because of their better airfares on international flights.

Travel Merry has always been my first choice to buy cheap flights to my favorite destinations. I usually take a vacation break every summer season as this is the time when my little kids have time to come out on a holiday. Our favorite hangout is Europe and I like traveling to Europe because it has some of the best holiday getaways in the world. Whether it's a beach vacation, romantic getaway, or any other leisure trip I've always relied on Travel Merry for its awesome customer service and great travel deals at affordable prices. Whenever I book my tickets with TM I always buy their 24-hour cancellation policy that allows customers to cancel the already booked tickets without any cancellation fees in case they change their mind. I advice travelers to opt for this 24 hour policy as it can really benefit you in case you intend to cancel your flights in 24 hours time with no extra charges from TM, travelers who don't opt for this policy will end up incurring $150 as the cancellation fees apart from the airline fee for cancellation that you would be paying. Currently the 24-hour policy can be purchased for just $15 and TM even promises their lowest fare guarantee if there is a price drop in the booked fare, this means that you can expect a partial refund of the difference in the airfares if a lower airfare to your destination exists. I opted for it during my last 3 transactions and I got a partial refund of $150 in my most recent flight booking which was a roundtrip flight for 4 people (2 adults and 2 children) to London because TM had a lower fare for my booking. The $150 savings I made really made a big difference for me and I recommend customers to always buy the 24-hour cancellation policy that can come in handy in more than just one way.

Travel Merry helped me overcome a very troubled situation, I'm really happy about buying my tickets on TravelMerry mainly for this one reason and in the future I will come back again to TM to buy my tickets. I had a problem with my seat that has been allocated to me by the airline agent at the check-out, I wasn't happy with the middle seat that was offered and the agent refused to offer me a window seat in spite of repeated requests from my end, the agent said that all the seats in the economy cabin were already allocated and he was helpless. I asked the agent at the checkout to put me on hold and I called the customer service team of Travel Merry immediately to get the problem solved. I almost shouted at the Travel Merry agent as I explained about my problem to him and I told him that in the future I would not buy tickets from TM if I don't get my preferred seat.

The agent addressed my issue very quickly and promptly and assured me that he would do his best to get me the window seat of my choice. Just in 5 minutes time the Travel Merry customer agent calls me to congratulate that my seat has been upgraded to premium economy at no extra cost. I was overwhelmed with happiness and I thanked the agent for putting in his best efforts, the agent simply told me that he expressed my dissatisfaction with the airline and put pressure on the airline staff to give a best solution and this action resulted in a seat upgrade from the airline.

I give the credit to the customer service team at Travel Merry, this is too good and I will give 5 stars to you for helping me have the best flying experience on premium economy at no extra cost.

I wanted to fly from New York to Dubai and wanted to find some of the best international flights to this middle-eastern destination. As usual I pulled my laptop out and turned on the power button and waited for a few seconds to surf the net for some cheap deals. I surfed through at least 4 to 5 popular travel sites like and I found some of the best deals on Travel Merry. I never used Travel Merry before to buy flight tickets, I just did a Google search for my travel requirement and I got hooked to this site. What I like most about Travel Merry is their customer service that made a real big difference. I'm gonna keep coming back to Travel Merry because I like their deals and service. I am a frequent business traveler and I travel mainly to middle-eastern and European countries on business related work. Since I fly out from the US on business, I always fly business class and since my destination is Dubai I wanted to fly by Emirates as this is a premium airline known for operating top of the line service between Chicago and Dubai. I found a good number of non-stop flights by Emirates on their famous business class category and the pricing too was the cheap when compared to other travel sites and to make things better Travel Merry was offering $20 discount on this deal. Before I purchased my business class roundtrip tickets on TM I wanted an advice from the TM customer service so I called the toll free 24 hour service. My call was courteously answered by an agent named Bob and he was quick to understand and had all necessary knowledge to handle any kind of problem. I told him about my preference of flying business class on Emirates to Dubai, he suggested that I consider flying business class on Etihad Airways instead of Emirates and told me I could save at least $250 on the entire roundtrip and comfort wise it is as good as Emirates. I just believed Bob and gave him instructions to freeze a ticket for my scheduled dates and made a payment for the booking. I realized that Bob was 100% right when he said that Etihad is as good as Emirates and I really want to thank the customer service team of Travel Merry for the awesome flight and helping me save tons of dollars. My 5 stars to Travel Merry