TravelMerry

They not deserving to give a 1 star I call them they say I'm flight is cancel due to covid so the airlines cancel so I tell them I want my refund instead and they ask me to pay a fee 100 per person why I need to pay a fee if the airline is the one to cancel. Until now I keep email them my refund. So people before you purchase your ticket read some reviews first to this people. They give you hell of reason don't waste your money is not worth it. I never ever make a business to them.

There was an overall sale in European flights
Yesterday. I was linked to Travelmerry as the cheapest offer online. I try to book, and at 4 am the night after I recieve an email saying they can't process my transaction. I try again and again and again. Call them and they say keep trying. Then I email them and they inform me the airline can't confirm the tickets, please book directly with them". By then the Europe sale was gone at every legitimate travel site. And they still have the wrong price listed.

Not even worth one star! Do not purchase tickets from this travel company at all. My problems first started off with the company advertising flight information that was wrong. After I purchased my tickets and the confirmation was sent to me- I had an extra layover that was not in the original flight plan. I called to inquire about it and they told me they did not have to list that layover since it was considered a "technical layover". I have never in my life heard of that before.
Secondly, during these unprecedented times with Covid-19 they have not been helpful at all. They are charging absurd fees and giving me the run around for trying to get a full refund on my tickets. I've had to call the airline myself multiple times to get questions answered.
DO NOT BUY FROM THIS COMPANY.

My flight was cancelled and they told me to call them immediately, I did and no one was able to find information about the flight or give me options. I had to call 3 times till then someone checked online and saw the flight is cancelled by the airline. When you call them there is always background noise and sound is very bad, is very difficult to understand them by phone and they don't reply emails. Once confirmed my flight was cancelled they told me it was the airline cancelling all flights to that city because of COVID and they asked me to wait for 24h to let them find other options. After 24h nobody calls, so you have to call again, several times because nobody there knows how to find information, so after 48h I talked with someone that told me they didn't have options so the best was to ask for a refund (and a pay $100 fee for the service, which doesn't exist!). I asked then the refund, it has been 1 week since I asked to process the refund and they haven't even confirmed this yet. So still, calling them almost every day till someone confirms I am getting a refund.

Simply I bought a flight 2 months in for the day to take off. 24 hours before the flight i logged in the airline website to check in, and the flight not appearing. I called the airlines they told me the flight have been canceled 2 months ago and they have nothing to do with me ad want me to call the travel agent.

I called them all they can say SORRY, but they can give offer me to buy another flight and my refund for the cancelled flight will take up to 3 months to get back to my accounts.
What about the hotel i booked, car rental, taking vacation days from work again they are rearrrrrrrrrrrrly sorry!
Its a group of Indian that will still your money and just bla bla bla bla worst experience of 2018 and never again!

THIS IS FAKE TRAVEL AGENCY! BEWARE- DO NOT BOOK WITH THEM! I used Kayak to book a flight, and it went to Travel Merry. How sad from there! I put in my credit card info and thought I had booked a great trip. Got an email that the reservation wasn't confirmed yet. Many hours later I called and got customer service somewhere far far away in another country. They could barely speak English, and said they couldn't confirm with the airline, but wanted to offer different flights and dates! How obnoxious! How disappointing! I've heard of these fake companies offering false fares and taking your money. They said they didn't charge the credit card, but now I have to watch that card for scam charges after reading endless bad reviews. It's amazing these companies exist that completely scam customers! Shut them down!

Travel Merry was very late in refunding my flight fare because of the cancellation that resulted from the airline. I was supposed to fly to Amsterdam last March from Boston but I just couldn't perform my travel because the scheduled flight was canceled, I received an email from the airline that they would be refunding the cancelled flight fare to TM and I should be contacting TravelMerry for further updates on the refund amount. The customer service agents at TravelMerry didn't respond well, they were always assuring me of my refund amount but very slow to action. It took almost a month for me to receive the funds back into my account.

Do not, I repeat, do not under any circumstances book a flight with them. Not only do they advertise wrong prices, they also don't refund even though the airlines do due to Covid-19. When you talk to customer service you get the feeling they are just playing with you and making fun of you. If I knew how to sue and shut down that company I would do it immediately.

Please, everyone that got scammed and had/has issues go to "https://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm" and file a complaint. Far too many people have been scammed and they need to be shut down asap!

Hey everyone,

So after reading all the reviews here and on the other websites as well about TravelMerry I decided Im gonna give it a try and put the tickets on my American Express.
Worst case scenario, Ill call AE and cancel the charges if things don't go through.
To my pleasant surprise I got a fantastic deal that was legit and Im very happy with the overall experience.
Here are some details:

- Bought two return tickets from Chicago to Hungary at $360 each (in September). Yes, you are reading it correctly. It was too good to be true but it was true. I checked with my airlines and they confirmed that both tickets are good (United Airlines + Austrian Airlines). Went to Hungary, came back with my wife, no problems at all.

Bottom line, if you are unsure like I was I'd say give it a try by using your credit card.
I travel internationally quite a bit so Im definitely going to use TravelMerry again.
My advice - if you are not sure if you can make the dates you originally booked then don't risk it with TravelMerry. But if you know your dates rock solid in advance go for it.

Best of luck!

Travel Merry is not showing many deals on connecting flights with stopovers, I recently wanted to take a holiday in Hong Kong on way to Delhi (DEL) from Los Angeles (LAX).

I was not so happy about the choice of airlines and flight deals I got for my requirement. I request TM to give more choices for connecting flights operating across LAX to DEL.

I'm expecting a little more on the connecting flights option as other travel sites offered better deals, I have been your patron since the last 2 years, whenever I have a business or a holiday requirement I keep coming back to TM for finding the best deals, but this is the only time I have been let down. TravelMerry please do something about connecting flight destinations.

I cancelled my tickets within the 24 hour period of time to qualify for full refund, but the team at TM deducted $100 from the total airfare. After a call to the customer service they tell me that the amount refunded from them was the right amount, it took me 15 minutes to explain and make the agent understand that there was a mistake from their end.

The total amount I paid for the Business class roundtrip and was charged a cancellation fee even though I paid the $ 15 optional 24 hour cancellation fee which entitles a customer to get refund without TM cancellation charges. The TM customer agent finally admitted that they made a mistake and apologized, although I got my overcharged $100 back, I was not too happy with this kind of a mistake from a travel site like TM, I'd expect the team at TM to not repeat such mistakes in the future. Also I would not expect such huge delays, please revamp your procedures and try to answer the customer proactively, I really fought with the agent to make him understand that it was their mistake. Another issue I faced was I didn't receive any kind of confirmation about the credit of the overcharged amount back into my account and they took 2 months to credit the amount that was wrongly charged.

The team at TM is slow to respond and half the time their toll free line is busy attending other customers. Come on Wake up TM, please give better service and don't let the customer suffer this way. I'm really pissed off with their bad service, only 2 stars rating for all this trouble.