bnancy D.

I cancelled my tickets within the 24 hour period of time to qualify for full refund, but the team at TM deducted $100 from the total airfare. After a call to the customer service they tell me that the amount refunded from them was the right amount, it took me 15 minutes to explain and make the agent understand that there was a mistake from their end.

The total amount I paid for the Business class roundtrip and was charged a cancellation fee even though I paid the $ 15 optional 24 hour cancellation fee which entitles a customer to get refund without TM cancellation charges. The TM customer agent finally admitted that they made a mistake and apologized, although I got my overcharged $100 back, I was not too happy with this kind of a mistake from a travel site like TM, I'd expect the team at TM to not repeat such mistakes in the future. Also I would not expect such huge delays, please revamp your procedures and try to answer the customer proactively, I really fought with the agent to make him understand that it was their mistake. Another issue I faced was I didn't receive any kind of confirmation about the credit of the overcharged amount back into my account and they took 2 months to credit the amount that was wrongly charged.

The team at TM is slow to respond and half the time their toll free line is busy attending other customers. Come on Wake up TM, please give better service and don't let the customer suffer this way. I'm really pissed off with their bad service, only 2 stars rating for all this trouble.