TravelMerry

I was very disappointed by their customer service. Initially, they wrote back stating that I could cancel the flight and get a full travel credit. Once I had proceeded with the cancellation, they changed their mind and were only offering me a third of the paid amount as travel credit! When I tried to apply this reduced travel credit for a new booking, they eventually just hung up on me. Even after emailing them back and asking for a fair resolution of that situation, the company has just ghosted me.
We travel a lot but it's the first time such unprofessional customer has happened to us! I would stay away from booking through them.

DO NOT give these people your CC. Did not receive what I paid for, and then claimed it was no longer avilable but assured me they could get my seats for more $, also non-refundable

I booked an international ticket with TravelMerry at a good price and provided my credit card, but it turned out to be a bait-and-switch. My card wasn't charged, and they kept saying the payment was being processed, and "not to worry". After 10 days of delays, I called and found out my ticket was canceled because of "an issue with my bank"—except my bank never received any charge attempt. At that stage, I was left with no choice but to buy a more expensive ticket last-minute. They pressured me to buy from them the same itinerary for much more money, but I ended up calling the bank to block them from charging me, and bought the ticket directly from the airline. Within 2 hours, I had my ticket confirmation. Same credit card, no issues. Avoid TravelMerry—they're not worth the hassle, and the waste of time and money. Be careful

Wish I would've done 10 seconds of Google research before booking with them. Big mistake. BIG. Lost nearly $1k in 'customer service fees'

Whatever this is travel agency website whatever it has zero accountability to customer satisfaction the people are rude and disrespectful and God forbid something goes wrong they have again zero accountability when it comes to helping the customer receive any type of compensation whatsoever for lost bookings even when you purchase insurance they still have no responsibility to help you recover lost funds they need to be banned immediately

Never ever try to use the company. I repeat never ever try to book using this website. The names are fake used by the customer agent. They will reply back and confirm the tickets are completed and a $#*! $#*! excuse for not sending the flights. In the meantime they will sell your credit card details and you will see random transactions. After few days another excuse and the tickets were not booked for some reason. Worthless service, don't go for this scam.

I purchased a ticket online that was immediately (within minutes) voided and I was called to pick an alternate time. I asked for my money back and was told it would take days or weeks to process so I took an alternate (less ideal) time. The second ticket was then voided (by travelmerry per Delta) a couple of days later and I didn't find out till checkin time. I ended up having to miss another day of vacation to straighten it out and they even tried to charge me for the change! Avoid at all costs. Dangerously incompetent.

I was referred through skyscanner. After booking and paying, a notification popped up that I needed to call *******853 to "verify payment." An outsourced foreign call center picked up and said they would send me an email confirming my booking, except he claimed to change my flight to a different airline but for similar times. I waited on the line with the person and the email never arrived. Then he said to send *******@travelmerry.com an email and he would reply with my details. That email never arrived. I checked on the airline's website for the new flight that he claimed to book for me and no such flight existed. Shame on skyscanner for referring an obvious scam. I'll be using kayak.

I will never buy from Travel Merry again. Flights to Spain was canceled because of COVID 19. They charged a cancellation fee for each ticket. Airlines can not fly no choice by me and still charged a fee. I suggest everyone to stay away from booking with Travel Merry. I would give them zero stars but it is not possible.

Today earlier i booked a ticket from TravelMarry through skyscann. The price looked very reasonable and i booked it. It was $546.44 to Turkey from JFK with one of the Major Airlines. 15 mins after i booked my ticket a guy with an Indian accent named Shawn Williams called me and said that we couldn't find a plane with the airlines you booked earlier instead we will book you an another flight which is only $1250. 00 with another Airlines. Luckily, i was able to call my bank and warned them and cancel any transaction from them. So, they are scammers and time wasters. Stay away from this ppl. Pay a bit more and travel with a known agency.

Earlier this year I had plans to travel Italy/France/Amsterdam and I had purchased 10 flights through various travel agency websites and also directly with the airline in February (all non-refundable tickets). Travel Merry was THE ONLY agency that rejected my refund due to coronavirus travel. I was provided an option for a refund as my flight was cancelled and then changed AND they still rejected my refund request. I followed up with them several times and they finally said contact the airline directly. I did; they immediately provided me a refund request and are currently processing. No questions asked. If I were to do it again, I'd honestly be willing to pay more to deal with a reputable travel agency should something occur. Stay away and safe travels.

I read some of the reviews and was hesitant. But the price was a winner. So i booked a ticket on a low cost airline. I got a call that the airline does not have any seats but that i would be rebooked for the same route, almost the same time on a national carrier. Then i thought -scam. N`But lo and behold, 18 hours later i received the confirmation and it checked out. The price was not good, it was absolutely unbeatable

Booked a flight, paid! Then 14 hours later, they call and say the flight is full and they want to reschedule me. 10 hours later, multiple phone calls back and forth, I finally pay. Soon after, they call to ask for an additional $200+, they changed my airline and cannot negotiate for a lower rate; I ask them to cancel immediately and call the bank to reverse payment. 30 minutes later, I have a ticket after calling the airline directly - SUCH A WASTE OF PEOPLE'S TIME & RESOURCES! KEEP OFF FROM THESE SCAMMERS!

I wish we could leave negative stars. This company has the worst customer service I have ever experienced. Unfortunately we didn't read up on them before booking our tickets. We have already spent at least 20 hours on the phone with them, trying to work out mistakes and accomplish simple tasks. They will not honor prices or information that they have given you. There is no way you will ever be able to speak to a supervisor (as they always seem to conveniently be on a call or in a meeting...) Save yourself the trouble and go elsewhere. Don't think that because a ticket price is low that it is worth the good deal. I would have gladly paid more for our tickets and been spared the headache and wasted time.

Seriously the worst company I have ever dealt with. The customer service agents speak terrible english and are of very little help. This flight was booked for 1420 through SkyScanner, and was then changed by Travel Merry to 0750... no way we could have made the time change work for us. The flight was non changeable... non-refundable... nothing. Our credit card was also compromised a few days after booking through the site. Please do not give them business and continue to allow them to do this.

We booked business class tickets to Europe on the understanding that they would accrue Star alliance miles. The e-tickets we received never included the class of ticket within business class... nowhere, absolutely nowhere.
When Lufthansa declined our subsequent request for air miles Travel Merry first stated that we had changed our tickets and had them reissued (false, TM made a change to one flight without regard to our convenience) and then said we bought a "P": business class ticket and it was our responsibility to check on the limitations. When I asked them where in the docs they sent us they showed this I got no response... only it's not their responsibility to show this or relay the information.
I won't touch this entity again and would suggest everyone else take a "buyer beware" approach

When I originally booked this flight it was on my credit card for two people. My friend had to cancel and I braved up to attempt my first solo trip as a woman. Flight itinerary changed a couple times leading up to it... which was odd but not far off from the original so whatever. As I attempted to fly home from Barcelona to the US they cancelled MY flight instead of my friend that didn't go. I called for 13 hours, hung up on EVERY TIME. Crying in the airport stranded 5,000 miles away from home. Called over and over crying my eyes out asking for help. "Sorry ma'am, not our problem. *click*" finally United realized it was absolutely their error and I was able to get a flight home after the WORST DAY EVER. This company is complete garbage

The worst ticket buying experience! I got an expensive flight because the travel time was very short, it was important to me. Then they changed my tickets and I was arriving at my destination 3 hours later. The same ticket with the same long travel time was twice as cheap on expedia! The only reason why I got this expensive ticket is because I wanted to arrive earlier! I was on the phone with them for two days asking to cancel my flight and give me my money back. They even asked me to call the airline myself but gave me a number from some warehouse instead. Scammers! Stay away! My husband is a lawyer he will be taking this further because I asked him to. Hopefully he will close down this little "merry" scam shop!

I bought my ticket $833 as international flight, but they didn't confirm the payment and send me an email "We would like to speak to you regarding your booking with us. Please call our support center at *******853 as early as you can." When I called them, they said "The price goes up to $880 or there is another flight in other dates with same price" Are you kidding me? If you can not offer the ticket what you offered in Skyscanner, don't do your business. This ticket service is very. Very... B A D. It makes you waste your time, money and energy. Don't use this. Please. Don't use this.

I'm angry as hell! Never again!
All reviews above confirm my experience.
I booked the flight for the good price $575 (just 4 days getaway). The confirmation popped up on their page: " it is in process and not confirmed". I started to worry. Next morning I received voice call with Indian accent which I literally did not understand. The only words were clear "call me back". It means that even the NAME OF THE COMPANY they can not pronounce clearly. Definitely I did not pay attention and did not call them back.
They did not text me, they did not email. When I called them to confirm my booking, it was too late, the flight I wanted was gone, they offered $1270 instead of $575 to spend for 4 days vacations and the time of new flights turned my vacation into 3days.
Two days of waisting my time and my nerves.
Some one here already wrote that they DO NOT LISTEN! Its correct, they talk parallel with you, they don't stop talking when client try to say something. Is it Indian culture?
Very stressful! Hate it!
The information of my credit card is on their file. Hope the will not charge it.