Greg W.

Earlier this year I had plans to travel Italy/France/Amsterdam and I had purchased 10 flights through various travel agency websites and also directly with the airline in February (all non-refundable tickets). Travel Merry was THE ONLY agency that rejected my refund due to coronavirus travel. I was provided an option for a refund as my flight was cancelled and then changed AND they still rejected my refund request. I followed up with them several times and they finally said contact the airline directly. I did; they immediately provided me a refund request and are currently processing. No questions asked. If I were to do it again, I'd honestly be willing to pay more to deal with a reputable travel agency should something occur. Stay away and safe travels.