Matthew L.

I thought I would chime in here to help others make educated decisions when buying from Travel Merry.

I bought a ticket via TravelMerry recently that clearly stated that one check-in bag was allowed per adult. I was surprised to find later that the ticket did not allow any baggage. Thankfully, I had taken a screenshot of the page before checkout and thought everything would be taken care of.

Boy, was I surprised. They refused to honor what their website said. They told me there were two ** near it that indicated no luggage. However, nowhere on the checkout page or the T&C (which I read) did it tell me what the ** meant. I thought it was supposed to link to somewhere that showed the weight allowed, or some kind of error. At the end of the day, it said check-in baggage: pc/adult and that's all I cared about.

I had double checked with the airline to make sure that economy got 1 bag, so I thought I had crossed my t's and dotted my i's. Unfortunately it turns out despite being labeled on the website as an economy ticket, they were trying to sell me an economy light ticket under the guise of a regular economy ticket. Once again, I had screenshots to prove this.

Think they were willing to give me the baggage? Nope. Think they were willing to give me a refund? Nope again.

After probably 20 emails back and forth and an hour or two on the phone, despite them admitting they understood why someone might be confused by their unclear (that's a kind word - scummy?) practices, they could do nothing for me, even when presented with definitive proof.

They ripped me off for $120 worth of baggage fees. Daylight robbery.