American Express Travel

Been a customer for 25 years and the service is terrible. Rates went down but nothing guaranteed because Amex uses Expedia as a third party to book the reservations. You're better off going through the hotel directly. Never again will I use Amex travel.

You get agents that can barely speak English; they don't call you back when a call is lost after spending 30 minutes with them, (they ask for your phone # at beginning of call). They seem to think that if they keep saying your name, they are offering good Customer Service. Very long process - bad communication skills.

No matter the deal you can receive using the Amex travel platform it is completely not worth it. The customer service is the epitome of incompetence. I lost so much money trying to reschedule a flight I am absolutely floored. This part of the company needs to be restructured and rethought.

I had the worst experience with Amex travel whatever you do don't book through them. They ruined my birthday vacation and tried to make me pay 2000 extra for my ticket, because tgey accidentally booked it under a different name.

Amex travel is more expensive than booking direct. The customer service is horrible. They will lie and tell you anything to get you off the phone. I had a flight credit for 1100.00. I checked the flight details on American Airlines website then called Amex travel to book using my flight credit. Amex charged me more than American Airlines. Also they told me I had to pay an additional 97.80 on top of my flight credit. Lastly, they submitted a second charge for 47.20 and they can't tell me what it is for.

Please do not bother using Amex Travel. You would be much better off with practically any other means of arranging travel plans. The problem is, once they make your reservation, you are stuck with them and third parties (such as airline and cruise companies) cannot discuss the reservation with you, and then nobody at AMEX will ever answer the phone. In fact, I've repeatedly been hung up on while trying to contact them about our upcoming trip to Peru. The government has recommended all citizens leave Peru and not travel there. The cruise line that handled our add-on trip to Machu Picchu cannot help us because AMEX made the reservations. They have transferred me to number they have for AMEX and it hangs up on me. I don't see any advantage, and in fact, have been greatly compromised by being stuck with AMEX as our travel agent.

I'm a platinum card holder and this was my second booking this year. The made an error on the return flight and somehow fixing that invalidated a leg of the departure flight just a couple hours before an international flight. To go around amex and get the flight fixed locally and still keep the rest of the flights exactly the same cost an extra $1000 from their mistake.

After multiple calls and nearly 7hrs of conversation, American Express Travel lost my reservation and cost me over 1k. I have been a Platinum member for 22yrs and expected at a little humanity, but was met with unexpected fees and an incredible amount of time lost. I will miss my work related trip as well as the time I would have been able to spend with my family over the holidays.

I would absolutely suggest that everyone think twice before using this "service." This hurt.

If you have booked through American Express Travel and do not have issues, congratulations. If you are considering booking through them -DO NOT DO IT! American Express Travel Service is horrible. You receive random emails telling you where to find information that is not true. I have spoken to five representatives and none were able to provide the answer. One representative transferred me to American Airlines without my knowledge which looped me into a 17-minute waiting cue. I expected way more expertise and professional courtesy from a company bearing the name of American Express.

I'm trying to apply part of a $7000 credit on American Airlines booked through American Express Travel last year and later cancelled. I'm attempting to use $478 of the credit for a1st class round trip ticket Seattle to San Francisco and American Express is quoting me $1597! Meanwhile both Expedia AND American Airlines are showing the same flights for $478 round trip. So much for the benefits of a family platinum card.
After spending half an hour and on the phone I finally had to hang up. Didn't have time to wait for a supervisor.

Wow! Never book flight with American Express. Flight arrival got changed by the airlines so I needed to make a change of flights. Called multiple times only to be transferred from one person to the the next all asking for the same information. When I finally got someone who seemed to know what they where doing after explaining what I needed and giving them all the same info that I just gave to the previous representative they ask for your phone number in case the call drops put you on hold then disconnect the line after about 10 minutes. Zero call back! Last time I will ever book a call with them. Two hours later and I'm still calling back trying to find a resolution.

Booking through Amex Travel absolutely ruined my trip. I booked a ticket with Amex travel 6 months prior. The flights showed up on my American Airlines app and everything looked good to go. When it was time to check in with American Airlines for my one-way trip, I got a weird error on the app saying my flight reservation didn't have a ticket. This was odd since my upgrade had already been confirmed. I called Amex Travel Platinum desk who advised that my ticket was never issued despite having an airline record locator and showing up on American Airlines app.

Long story short, I was on the phone with them for over 4 hours. I had to buy a new ticket with Spirit Airlines since all flights with American Airlines were now full. Amex Travel ruined my trip and deprived me of a day and a half of vacation. I don't even understand how a company like Amex Travel doesn't have systems in place to prevent my situation from like mine from occurring. Do yourself a favor and only book direct with the airline!

I spent all day today trying to obtain travel assistance from American Express Travel only to learn that American Express Travel Service only provides self-service travel services dealing with flights and hotels only. Don't bother calling the American Express Travel Service telephone number. All they tell you is that they no longer provide travel services - unless you need help with booking a flight or hotel - nothing else.

The wait times to speak with an agent are absolutely ridiculous (sometimes +3 hrs) and oftentimes it takes multiple calls to get an issue resolved. After waiting for hours I got disconnected twice as well. Unacceptable 'customer service'.

My card was double charged by American express for the same air tickets, which I've requested to them to investigate by email and phone. During one week I've been requesting to give me any feedback on the matter, connect me with the person in charge, give me any deadline, but all in vain.

They expressively say that the management is occupied with more important matters and they don't have time to manage customer issues. Moreover, I'm contacting them on behalf of a big multinational company, and still they don't show any interest in approaching the customer's issues.

So be aware, that 1) American Express will do mistakes when booking your trip
2) they will not care about solving their mistakes
3) you will not be able to reach anyone who can take care of your issue

So use this esteemed agency at your own risk only..

34 year Black Card holder. They misspelled my husbands name on a Virgin Atlantic First class mutli europe trip. They call you and remind me of his birthday yet can't spell his name from the record. Charged me 14K to correct last minute for forgo our trip. They are a joke, can't get the same person on the line, 5 hours of calls back and forth. Do youself a favor book direclty with the airline or use a really goos travel agent.

I do not understand how the CEO of American Express stays employed with having such a terrible division. I only use it when i have to, ie. When i have a credit expiring and every time it is a terrible experience. The website freezes, their prices are significantly higher than everywhere else, you are put on hold forever if an issue. I am actually cancelling my platinum card just because i no longer want to be associated with such a terrible company.

Good luck

Horrible, horrible booking experience. I will never, ever, ever use American Express Travel Services. These people are confused, don't listen to what you're saying and always struggle to process the most simple requests. They're usually too busy to chat and they charge you a HUGE FEE just to speak to them. No way. Don't do it. There are so many other travel services out there that are heads and above this services. It's as bad as CheapTickets and they're in India.

We have platinum business cards and booked online through AmEx. We booked 5 months in advance for our international flights to make sure our family (with children) were all seated together. We had reserved seats, but there was a flight change after about 2 months and our reserved seats were taken away. When scheduling the new flight with AmEx, I was told there would be no issue in getting our reserved seats back. A couple days later, I realized we had no reserved seats. After 17 hours on the phone with AmEx and the airline, we have been told we have to wait until the day of the flight and hopefully our children will be able to sit with us. This is not acceptable. AmEx travel refuses to help out. They have the absolute worst customer service available and are extremely rude. I have had an American Express card for over 20 years and will cancel after this trip. Please pay attention to all of the bad reviews about American Express travel and stay away.