We purchased through Amex Travel the premium economy United Airlines tickets for LAX - Chicago and Chicago - Heathrow London. We understand there were couple lower fare options with combination of economy class for LAX - Chicago and premium economy for Chicago - Heathrow London or vise versa. Thus when we purchase we were fully mindful to select both flights were the premium economy and paid an extra for that.

We got an email from American Express confirming that both flights were on a premium economy class, however on the LAX - Chicago flight it was written: premium economy with seats assigned to us were: 56B and 56C. When we checked to United Airlines website, we noticed those seats were of Economy Class instead of Premium Economy.

We called the United Airlines and were told that we purchased the economy class for LAX - Chicago flight and the premium economy for Chicago - London. Upon getting that information, we called American Express number, transferred to the travel agent officer to clarify this matter. The Amex Travel officer said that there is no Premium Economy seats for LAX - Chicago flight and the seats assigned to us were the Economy Plus. I asked the officer why Amex sold an economy/economy plus ticket but got us paid for a Premium Economy class? This is a mis-representation on their marketing advertisement, and we requested Amex to refund on this mis-representation. The officer couldn't answer and asked us to contact the Amex Travel manager the next working day. I asked whether he can leave a message to his manager to contact me instead, the officer said he can't do that. The reason why I requested for his manager to contact me is because it took hours for Amex to answer calls.

The worst part came next: when we were on board, we found out that there were Premium Economy seats on LAX - Chicago flight where we were told by Amex Travel officer there were NO Premium Economy seats on that flight that we were assigned to the Economy Plus seats. We took a photo as a proof of it. So it is not only Amex did a mis-representation on their airlines ticket selling, but also lied to us that NO Premium Economy seats on that flight!

I emailed to Amex Travel once I arrived in London on June 20,2022 but haven't got any call nor email response to date.

I booked 2 flights on American Airlines using AMX Travel in May 2021 leaving in September 2021. In August 2021 I received a message that American Airlines had canceled my previously booked flights and I needed to call AMX Travel to reschedule, which I did. Each trip you book with AMX Travel has a trip ID (this was my first time booking with them and I was actually unaware of how their system worked). Instead of changing my flights previously scheduled and paid for on the trip ID's I currently had, the agent opened up a completely new Trip ID and booked me 2 additional flights and charged me for them which meant I had then been charged for 4 different flights, INSTEAD of changing my current flights which I was only changing because I was required to by American Airlines - this was not a choice I made. When I brought this to their attention I was repeatedly assured I would be credited for the 2 completely new flights they had charged me for which they were not authorized to charge for, nor was I ever told I was being charged anything additional. This never happened. Repeated calls to them and endless hours on the phone finally resulted in me getting a manager who assured me it would be handled - it was not. So as a last resort I finally disputed the charges on my AMX account. It is November 2021 now and I just received notification that AMX has sided with AMX Travel (big shock) and has recharged me for the 2 additional flights. I will NEVER use AMX travel again and I am seriously considering canceling my Platinum AMX account all together- not that they would ever care. They are complete liars, idiots, and cannot be trusted to do what they are supposed to do, let alone what you ask them to do. This was their agents mistake and should've been handled as such. The manager I spoke with last completely acknowledged this - and yet, I'm the one that got screwed. Never again!

Great benefits!

Give big diso$#*!s if you use AMEX

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Extra ordinary services with endless enjoyment.