American Express Travel

I will every once in a while get some one who really cares to do a good job. But...
Overall, too many issues. I have had experiences where they cancelled my reservation, then blamed it on me, but somehow never refunded me for said cancellation. It took me 7 hours to get my reservation back.
They have dropped my TSA precheck from my boarding pass, on multiple occasions. Once they promised me they will put it back on, then they didn't on the return flight.
You can not book your hotel on sight, and then airline over the net... this REALLY screws them up!
When you have an issue, they will transfer you many many times, until you get tired and hang up.
Need I say more?

Closing the American Express office in Paris may be the dumbest business decision after New Coke (of the entire 20th C).

Every famous American writer, including Hemingway, included the Paris office in stories. For more than 50 years it was an obligatory stop for American tourists in Europe.

Then they closed the American Express office in La Jolla and Cannes and everywhere else.

Concierge service on the internet is not the same as the old concierge service at American Express offices, face-to-face.

A couple walks into the La Jolla American Express office and half hour later walk out having spent $80,000 for an around the world cruise. This is not the sort of thing that can be replicated online.

American Express the card and the Travel Offices had a monopoly of the business of American upper-middle class tourism and they threw it away for no good reason.

My card was double charged by American express for the same air tickets, which I've requested to them to investigate by email and phone. During one week I've been requesting to give me any feedback on the matter, connect me with the person in charge, give me any deadline, but all in vain.

They expressively say that the management is occupied with more important matters and they don't have time to manage customer issues. Moreover, I'm contacting them on behalf of a big multinational company, and still they don't show any interest in approaching the customer's issues.

So be aware, that 1) American Express will do mistakes when booking your trip
2) they will not care about solving their mistakes
3) you will not be able to reach anyone who can take care of your issue

So use this esteemed agency at your own risk only..

I do not understand how the CEO of American Express stays employed with having such a terrible division. I only use it when i have to, ie. When i have a credit expiring and every time it is a terrible experience. The website freezes, their prices are significantly higher than everywhere else, you are put on hold forever if an issue. I am actually cancelling my platinum card just because i no longer want to be associated with such a terrible company.

Good luck

We have platinum business cards and booked online through AmEx. We booked 5 months in advance for our international flights to make sure our family (with children) were all seated together. We had reserved seats, but there was a flight change after about 2 months and our reserved seats were taken away. When scheduling the new flight with AmEx, I was told there would be no issue in getting our reserved seats back. A couple days later, I realized we had no reserved seats. After 17 hours on the phone with AmEx and the airline, we have been told we have to wait until the day of the flight and hopefully our children will be able to sit with us. This is not acceptable. AmEx travel refuses to help out. They have the absolute worst customer service available and are extremely rude. I have had an American Express card for over 20 years and will cancel after this trip. Please pay attention to all of the bad reviews about American Express travel and stay away.

I have been a AMX card holder for years and willingly pay more because of the customer service. I upgraded to the gold card to try it out before possibly going to platinum. AMX travel is the worst! I received better treatment from orbitz! I reverted back to the green card and will never use AMX travel for anything. When you call them ask why you should use their service and they can't tell you anything. They become indignant if you ask why don't I just book everything myself. AMX should sell this side of their business or fire whoever is running it

Currently in the process of closing my card. I wanted to cancel a flight yesterday and I was on the phone with two representatives yesterday who were both complete incompetent and had me on the phone for about 45 minutes on a call which I made international's from another country, and after all they asked me a 100 unnecessary questions and never cancelled my flight! Will have to close my account and suggest the same to all my friends. Your customer service is getting worse and worse, the online travel reservation website has worked horribly for the last 5 years, most flights available on other website never even come up, and some that come up do no book, and it's full of bugs and errors! HOrrible online travel service and reps. I try to use it because points are important, but it's becoming impossible to us, compared to others, it's the worse I have dealt with!

I am a frequent traveler. I made the MISTAKE of booking a flight through American Express travel…
1.) if you have sways or cancellations with flights (which are the norm these days) ONLY Amex Travel can change your ticket NOT the airlines.
2.) My flight was delayed 3 hours - there were 2 other flights I could have change to - AMEX TRAVEL has me on hold for 3 HOURS & 23 MINUTES! And still can't get m on those other flights!
3.) OTHERS flights are now booked!

4.) Had to purchase another ticket directly with another airline.

DO NOT BOOK FLOGHTS WITR AMEX TRAVEL!

Hours spent on the phone only to have them mistakenly cancel our flights home and try to uncharge us to issue a new ticket. Over 6 hours spent on the phone. No one can solve a simple issue that they created. All of the agents tell you they will look at what's happening and put you on hold for an hour without solving any actually issue(s). This is honestly the worst travel experience I've ever had and I've had plenty.

I needed to change my return flight from a trip to Europe. Aside from the fact that they have a very high change fee, which is to be expected (I guess) for tickets purchased with reward points, expect exceedingly long hold times, representatives that are poorly trained and have to put you back on hold several times, a very high instance of "dropped" calls, and ultimately not having your problem addressed. For this one change I spent a total of more than 12hours on the phone and ultimately had to buy another ticket from another airline and lose the return flight I booked with Amex. They are taking no responsibility for this wretched treatment. I'm closing my Amex Platinum account and going to Chase.

They do not follow airline fare rules. You will not receive owed residual value of a ticket. You will be shuttled from incompetent person to incompetent person with hours of hold times with no resolutions to your problems.

So i was excited to use the travel portal because I got a new card I booked an hotel and to my understanding it was pretty good but I soon after I bought the hotel everything change the taxes on the hotel was $1500 in total which the room that I bought was only $2100 that's more than 50% in tax for 3kid ages 4-9 and 2 adults 149 per night for 7 day. I did the Amex price guaranteed and i was declined for what reason I don't know they say that's what the hotel charges them but when I speak to the hotel, they said it's American express by this time it's already a back and forth thing and I still pay more taxes at the hotel and there's more to the story too.

If you book through Amex Travel, you will have a great experience. However, make sure you are going to make it. If you end up cancelling your flight you will be given a credit, and you cannot book using the credit online. You must call the Amex Travel customer service line which is ABSOLUTELY HORRIBLE. All of the people on it are incompetent. I have had numerous terrible terrible experiences. I have been on the phone for upwards of one - two hours and have been unable to use my credit. I will call back multiple times for the same issue, and it will take multiple calls to just get the credit used. It is terrible. The people place me on hold for several minutes at a time and come back without reasonable responses. Honestly just need to use up the rest of my credits and then I think I'm done using Amex Travel, despite the benefits it has the customer service receives a 0/10 rating in my genuine opinion, and I am not one to leave bad reviews.