American Express Travel

American Express Travel advertised Four Seasons Hotel in Houston with a complimentary third night with a minimum stay of three nights. I have confirmed with four agents (Ranchael, Earl) that my dates are eligible, and somehow, the system did not apply the promotion. Amex Travel's system does the promo in a very unique and convoluted way. The discount is reflected in a lower nightly rate, often shown as the regular rate is crossed out, and the new rate would reflect the "free night." I see several problems with this practice. 1. Like my case, the nightly rate was NOT crossed out, leading me to suspect that the promotion wasn't applied. Most consumers would probably be unsuspecting, and this would have resulted in an overcharge. 2. Things like this must also be clarified for the Amex Agents. Most of them have attitudes and probably wouldn't bother looking into it. The agents I spoke with initially told me the rate had already been reduced to reflect the "free third night" until I proved them wrong. 3. I spent 2 hours explaining the error and finally got them to admit that it was an error, but they were ineffective in providing an error resolution. 4. This leads to unjust enrichment for Amex Travel. I suspect many consumers are conned into believing they are getting a discount. I have screenshots of everything. Amex would have gotten millions of dollars via this type of false advertising.

I called to just cancel three people in my booking. I've been on the phone transferred back and forth for more than two hours. They really need to do remedial training for their staff. I get a different answer from every person i'm transferred to on the call. If I were CEO of American Express, I would definitely make some changes or remove this portion of the company all together. American Express reputation does not align with what their Platinum card has to offer for travel. VERY DISAPPOINTED

I've used AMEX travel several times, they often have decent deals on travel and promptly get the ticket from the airline. However, if you want to cancel within 24 hour, or make a change at a later date you can essentially forget it. The poor CSR's are not trained to do anything beyond what you can do yourself on the website, a cancellation within the 24 hour window takes an hour to accomplish. Changes later - forget it. If you can't do it from the website, they can't either, and if you contact the airline they can't help you because you bought the ticket from a third party. And this is Platinum service. You are always better off going directly to the airline.

Rebooked an Amex Travel flight MSP to SFO... spent 3 hours with 4 different reps trying to accomplish this... they all seemed like they didn't have a clue as if they had never done a rebook before (this would have taken five minutes had I been able to deal directly with Delta)... finally spoke with someone who said she managed to get the trip booked... did receive a "confirmed reservation" later that day... all looked good... on the day of travel we went to the airport only to discover that American Express Travel had voided the ticket and we had to pay the full price, last-minute ticket price... when I called Amex Travel to register a complaint, I was on the phone for another hour with no resolution... they said they needed to do an investigation and would get back to me with their findings within a week... that was two weeks ago... I have no doubt their strategy is to hope I will get exhausted trying to get a resolution and give up

Booked my international flight tickets via Amex Travel (huge mistake), i called back a few days later looking to change the itinerary to shorter flight. Customer service agent advises that for $1,700 additional i can upgrade to first class from premium economy. Asked her about 10 time to validate this information, and she confirmed about all those 10 times for this to be correct. Card gets charged, and basically paid for the same level of tickets for a crappier itinerary for additional $1,700.3 weeks later Amex wont acknowledge bait and switch tactic they pulled and will not honor the sale of first class tickets.
Have been tossed around from one agent to another (spoken with about 15 people in a span of three weeks) and this is a never ending nightmare!

STAY AWAY FROM AMEX TRAVEL!

STAY AWAY from AMEX Traval. Worst booking and worst customer service ever. They booked me the connecting flight, the 45 mins layout was too short, we didn't have enough time to pass the custom and recheck in again. By the time we were planning to get onto the connecting flight, the gate was closed. Me, husband and two small kids had to wait overnight at outside the airport to catch the next flight in the morning. We were sitting on the bench with my two small kids for hours.
We were trying to complain, we were on the phone for 3 hours and we called them over 5 times. No final result and still waiting for them to call me.

American Express Travel is a rip-off. Do NOT book any travel through this Entity. They booked us at a Resort that is not even open. Then, they refused to refund our flight costs, when we had to book another resort to stay at. What makes this more a a rip-off, is that we purchased the American Express travel Insurance for $333.00. Now, we are out the $500.00 for the flight and $333.00 for the insurance package... THAT WAS DENIED! This company is HORRIBLE!

I booked International flights through American Express Travel. Four months later, I went back online to check on the cancelation policies for my flight. The website clearly states: "To view your cancelation policies 24 hours after your booking, please click on "Cancel Reservation" button or refer to your booking confirmation email" I hit "Cancel Reservation" and received an error message. Then, I received an email saying my flights were canceled! One week later, I'm still trying to rebook at no cost to me. Horrible experience.

On August 11. I reserved a rental car from americanexpress travel. Ca. I logged to it through my americanexpress.ca website. When I went to pick the car. I was told that the quote was in American dollars not Canadian. The offer never said American dollars. I booked from Canada and from a Canadian website and the quote never mention American dollars. A Canadian website should quote Canadian dollars unless it it clearly stated the opposite and this is not the case.
Quoting American dollars while hiding the currency is wrong, deceiving and fraud.

Never realized how much trouble folks have with American Express travel until visiting this page (although I'm not surprised given my frustrating experience as a 1st time customer!). I decided to book direct on the American Express website, where I specifically made a point to check with the online agent that my hotel reservation would include breakfast with the room's rate (just as it would if I had booked from another website). Upon arriving at the hotel for my vacation, we were dismayed to find out from the hotel that breakfast is extra.

In what should have been a simple fix on the part of American Express by having them look back at my previous correspondence, I was told nothing could be done except if I wanted to pay for the breakfast on out of pocket and try to fight a claim in retrospect. This was very unfortunate for my situation given I repeatedly explained the issue with this to American Express's customer service: my family would only want to incur the daily breakfast charge (almost $400 USD given the number of rooms and nights of our stay, so not trivial) if I had some confirmation that it would ultimately be reimbursed given the fault was not my own.

American Express did not seem to get the concept or have any sympathy for me as the customer, instead repeating that nothing else could be done and souring the start to our vacation. Ended up not wanting to risk it (given my low level of trust by that point) and had breakfast from cheaper restaurants on the street instead. It was a disappointment for my family all around, and we are not planning to book again with American Express, thereby closing the door on potential lifelong customers.

Had to cancel return portion of my trip, called American Airlines they said I needed to talk to Am Exp as that's where i booked my ticket, after 45 min on hold i was advised having system problems and call back... called back today and was advised I do Not get any credit for unused portion of my ticket, when booking direct with airlines you get credit or travel voucher for unused portion NOT Am Exp they give you future travel credit which then gets assessed $200/ticket change fee. Will book direct with airlines in future!

My family have been platinum card members with AMEX for 20 years. I attempted using points for the first time EVER and booking a flight through American Express Travel. I booked a non stop, round trip, business class trip for 2 people 6 months ahead of time (nearly $4,000)…. Both of my flights have since been canceled by the airline or AMEX I really don't know …. After 3 separate phone calls with AMEX supervisors and over 7 HOURS of being put on hold…. I am now being told I can only have an economy ticket with several connections to my destination with zero refund OR they can attempt a refund for the entire trip but I will have to pay another $4-$6,000 out of pocket for new flights and may not get my money back for months or at all.
We're done with American Express. Absolutely appalling.

Amex Travel service is lousy, u don't show mbr that they cannot get their point refunded, instead a small credit that will be impossible to use without adding more money to a crappy travel co. This info should be available where u tell me i can refund within 24 hours. It also suck that the ticket has to be the same person, a credit should be just that. You fraud and deceive mbrs, i had to research to find this info. One i use this eticket i will NEVER book with Amex travel again. If u wanna make me happy as u claim, credit my two eticket, I am leaving a negative review to warn loyal members like myself, so they are educated. Dont waste your time accumulating points Amex points for travel, u need a ton of points for simple flights, and when u have to rebook u get a small credit that literally impossible to use. They want work with u. I called several time. I got hung up on, because someone didn't know their job, and was on the phone over and hours and half and got nowhere. 06/2022 was my original travel date.

Booked three first class airline tickets to Puerto Rico one being for a 10 year old. After spending over $6,000 for airline tickets from Newark to PR I find out they never assigned our seats. My 10 year old son is now sitting a row behind me and a row in front of my wife. All the same booking number, JUST PLAIN STUPID AND HORRIBLE CUSTOEMR SERVICE TO A CARD MEMBER. They say platinum has its rewards, you may get rewards but the customer service gets worse and worse every year

I had to change a set of international airline tickets through American Express Travel. Original price of tickets: $3470. Some comments: first, the lady couldn't find flights for me--I had to give her specific flight numbers that I found on Google Flights while I was listening to her typing and clicking away on her keyboard; second, a $300 change fee, plus a ticket fee from the airline. As I was changing 3 tickets, change fee = $1117 (32% of the original ticket price). Because one of the legs was cheaper than the original set of tickets, the lady had to call the airlines to work out an airline credit "because of the fare rules" and would not take it off the $1117 charge. Lastly, I was on the phone for about an hour. Not sure what exactly took so long, but I could have accomplished the same through Google Flights (where I found the specific flights for her) in 10-20 minutes w/ tickets that had some flexibility without requiring a $300 fee/ticket.

I would expect Amex Platinum to treat their customers a little better and make the process a little more competitive. Not worth getting 5X points.