Olivia H.

My family have been platinum card members with AMEX for 20 years. I attempted using points for the first time EVER and booking a flight through American Express Travel. I booked a non stop, round trip, business class trip for 2 people 6 months ahead of time (nearly $4,000)…. Both of my flights have since been canceled by the airline or AMEX I really don't know …. After 3 separate phone calls with AMEX supervisors and over 7 HOURS of being put on hold…. I am now being told I can only have an economy ticket with several connections to my destination with zero refund OR they can attempt a refund for the entire trip but I will have to pay another $4-$6,000 out of pocket for new flights and may not get my money back for months or at all.
We're done with American Express. Absolutely appalling.

Ordered a pair of shoes from just fab and shoe dazzle (both owned by the same company) on my fathers credit card (it was a birthday gift from him to me)... had NO idea they were charging him $39.95 per month x2 for a YEAR... my father did not understand what the monthly charges were and assumed they were something necessary (he is elderly)... with I finally saw a credit card statement and noticed the charges I called justfab and shoe dazzle to try and get a refund as I had over $1,000 in credit with both companies... shoe dazzle refunded my father $400 but said the rest had to be a gift card... justfab didn't refund anything. So I have $800 credit to use in stupid shoes and I placed an order 3 weeks ago trying to use some of this absurd amount of credit and have no received anything yet. Absolutely appalled by this company.