sandra c.

STAY AWAY from AMEX Traval. Worst booking and worst customer service ever. They booked me the connecting flight, the 45 mins layout was too short, we didn't have enough time to pass the custom and recheck in again. By the time we were planning to get onto the connecting flight, the gate was closed. Me, husband and two small kids had to wait overnight at outside the airport to catch the next flight in the morning. We were sitting on the bench with my two small kids for hours.
We were trying to complain, we were on the phone for 3 hours and we called them over 5 times. No final result and still waiting for them to call me.